Dave’s Clock Shoppe

We took in my Grand mothers old clock for repair. I was lied to completely I found out later. I was told that the parts to repair it were not available and had to replace mechanics inside with new battery operated ones. I agreed under the impression that it was the only option. When I picked up the clock and paying close to 400.00 to get it working I got to see that the quality of work was kindergarten level. So it worked for les than a year and their installation failed. This sent me looking on the Internet and parts are still available. About 40 bucks for a complete origional mechanism. They installed a unit that requires replacement of the batteries every 6 weeks. They used silicone to glue the mechanism to the face of the clock. So they way overcharged me. The part they used cost 25 $ and took 4 screws off to remove the old one. Some glue to put the new one in and maybe spent a half hour doing it (if I was generous with the time) maybe they charged me to watch the glue dry.
Do not go here. I hope this does not happen to anyone else.
They ruined a family heirloom.

They know there stuff.
My grandfather clock stopped working, had two people out to «fix» it.
It still was stopping. ?
Thought I would try one more time. Called Daves clock shop and he came out the next day and that was 2 years ago, it has been running since!
Now we are moving and I needed my grandfather clock disassembled for the move.
The clock was disassembled, parts packaged and works secured.
The clock made it in perfect condition.
I had a clock service in Las Vegas set it up and the man said who ever packed it «knew his stuff». !!
Great service.

I have a Herman Miller Grandfather clock that had stopped working. I called Dave. His answering service was courteous and professional. I made an appointment for Dave to make a house call and the service quoted me a price. Prior to the house call, his service phoned to remind me of the appointment. Dave arrived on time and looking every bit the professional. He assessed the problem, fixed and serviced the clock in a very reasonable time. The cost was exactly as quoted. I am very pleased and will call on Dave in the future.

A huge disappointment. They had my clock for 8 months, twice I called to see the status of it. Then ‘Dave’ himself calls me and says it’s been here, haven’t had a chance to look at it. They made me wait months before even acknowledging my order. Then he say’s it looks like I can fix it, for $ 200+. A week later it was finished. Then I bring a watch in, (and now you’re thinking. «why did you continue to patronize them?» and being fair minded thought I’d give them a second chance.) So the watch is not even worth $ 70. and the woman at the counter says they’ll call me with an estimate before they do anything. She calls to say it’s fixed, to the tune of $ 110…WHAT? No estimate and now it costs me more than it’s worth. If it weren’t for the fact that it was a sentimental piece of a deceased relative, I would have let them keep it. She gave me $ 10. off and tooted her horn that I should be happy I got it for less. I told her I will never patronize their store again. They ought to be ashamed of themselves. I’ll take my fair minded business somewhere else.

Made a house call for tuning up my grandfather clock. Dave provided me with a range of time he would show up (between 10 am and 2 pm). He showed up at 11:30 AM, got the clock up and running. Professional and courteous service!

Very bad customer service. Not a friendly place if you’re a new customer. I went there looking for a watch repair shop. Walked in the door and up towards the counter with my small child and we stood there for nearly 10 minutes with no one bothering to say, «hello», «how can I help you» or even «I’ll be with you in a minute». Yes, there was an older lady at the counter who appeared to be helping another lady with her clock but for god sakes, how hard is it to acknowledge a new customer who just walked in the store and was standing there with her small child waiting for help. It wasn’t as if the store was crowded… one else was in the store! Oh well, after standing there for several minutes with my expensive ceramic swiss watch in my hand, not being acknowledged whatsoever nor getting any type of customer service, I just walked out with my son and took our business elsewhere! The place is very small, dingy, not easy to find. Trust me there are plenty of other local watch/​clock repair shops out there in mission viejo and south county so I wouldn’t bother coming here unless you are really desparate or want to be badly treated for some reason. Good luck!

Still waiting for my clock to be repaired… I dropped it off 4 months ago.

Wow, I was so excited to find out that to repair my wall clock, actually replace the works, would only cost $ 75 [minus 10% because of the sale] and be ready in two weeks, but then it’s now been 4 ½ weeks and I just found out that NOTHING has been done to repair my clock, which is totally UNACCEPTABLE!!!
So here’s my Story:
At 2 ½ weeks I called the shop and was advised by the gentleman answering the phone that «it’s being worked on» and that I would be called when it was ready.
At 3 ½ weeks I called again. The same gentleman I spoke to one week earlier advised that «it’s being worked on», so I asked what that meant and he advised that the techs were out, but that I would be called when it was ready.
It’s now been over 4 ½ weeks and I’ve received NO calls for this vendor, so I called again. I spoke to Jennie this morning who not only advised that she could not locate my clock and would have to call me back, but that when she did call back she stated that the work authorized was to replace the works with the pendulum, but NO CHIME. When I advised that I was not contacted to authorize no chime, Jennie was basically speechless. I advised that they are to do nothing and that I would pick the clock up… What a grand disappointment!!!
Buyer beware…