Public Storage

If you decide to give this business one dollar, you are taking a risk that you WILL regret. Not maybe, you WILL. 4 reviews… all with the lowest star rating possible. Do the math.
Here are some highlights to consider:
1) The office itself should be condemned as a public health risk. Think instant lung cancer. You could literally tape an ash tray to your mouth/​nose area and smell fresher air. They staff clearly smokes behind the counter. The Kansas Department of Public Health should be notified immediately.
2) Check-​in: forget using online reservations. You will book for one rate, then encounter the old «bait and switch» scam. The rate you are quoted does not include the «special lock» they will add to your bill without your consent. Oh, and did I mention that it took me 1 hour and 40 minutes to complete the signing? That’s right. And no chairs in the office. Plan on standing to the point of exhaustion.
3) INSURANCE. You’ll be using it. See below.
4) LOSS OF GOODS: After 2 ½ months, I showed up on ¹⁰⁄₃₁ to remove my belongings. Upon entering the unit, I noticed an odor. After clearing away the items closest to the door, I noticed… wait for it… water damage. My bed, entertainment center, and several boxes were ruined. Soaked. Mildew/​Mold. So, either there was a leak above, or water came in under the metal panels. Luckily, I have insurance. I plan on using it. I also plan on calling my credit card (Visa) to stop any additional charges.
5) STAFF: The nastiest group of individuals I’ve ever had the displeasure of interacting with. I gave them the courtesy of a call to cancel the unit and notify them of the damage to my goods. No return call… until… the next day, about 20 minutes after I called the insurance company to file a claim. Then, I received a call from the «Manager» who proceeded to lecture me. She not only did not apologize for the damage («your stuff is not OUR responsibility… that’s why you buy insurance!»), she threatened to charge me a cleaning and removal fee (and the threat that she will be contacting credit agencies to ding my credit report) for leaving behind the damaged items for them to deal with. I’m NOT going to haul once-​pristine furniture that is now mold-​infested, worthless garbage. While I was polite and patient, I was interrupted and addressed as «honey» with the snarky tone of a rude, miserable human being.
In short– avoid them at all cost. In fact, do not rent at any of the Public Storage facilities in the immediate area, as they are owned/​managed by the same despicable people. If you’ve had issues with them— I encourage you to file a complaint with Johnson County, BBB, write reviews online, call their corporate office… THEN, contact your bank immediately, as well as your insurer if you experienced damage to your personal property.

very ungrateful and couldn’t care less. i rented a space from this company in 2014. fell behind in my rent, after 30 days they cut your lock off and put their own on, after i caught up on rent. i had to buy a new lock and after inspecting my unit discovered i had 3 items missing totaled over $ 500 in construction tools. i’m a professional contractor and one item was a brand new air compressor. have filed a theft report with the mission police dept. the employees are thiefs don’t do business with this branch.

This place is a joke. Do not rent a storage unit from here. They are all rude, everyone tells you something different when you talk to them. The manager Amanda is the worst of them all. Just called me and was rude and wouldn’t even let me talk. They lied about it being pro-​rated and when I needed to have my stuff out by. Calling corporate offices on Tuesday when they open. Never have I been treated so poorly by all the staff members of a business, and they wonder why I was rude and a bitch to them.

The staff was very rude they acted like I bothered them. I couldn’t access my unit for almost a month bc something was wrong with the door. Extremely dissatisfied overall.