Sonic Drive-In

Just ordered a burger at the drive thru. Got all the way home and opened the bag and got 4 corn dogs instead. This is not the first time this has happened. Check your order before you drive off, You may have another person’s order.

Terribly slow. Every time. They would benefit from having a manager around, you can tell there is no guidance or lead ship around. The staff moves PAINFULLY slow.
Waited 30 mins In the drive through line only to be handed a chip for a free drink. Then I came back to get my free drink and waited another 20 mins.
I’ve been multiple times but unfortunately this will be my last. Ridiculous.

I hate to dogpile, I really do… but this Sonic is dreadful, and I almost had to chuckle when I logged on today to write my review, because I saw that 99% of people have had the same experience.
The wait is absolutely ridiculous, and that in the drive — in stalls AND the terrible, terrible drive-​thru. And forget about having your order, even a simple one, correct. I was in the 15 — deep drive through yesterday, because the stalls were all full. ALL I wanted was an ocean water. Not that this can be properly communicated through the sputtering, crackle-​y CB radio-​tones of the worst speaker in the world. Finally, a couple of semi-​recognizable words make it through the static. «You want a SMALL VANILLA WATER?» «No. Ocean water.» *sputter sputter crackle breaker breaker 10 – 4 good buddy* «You said VANILLA WATER??» «No, ocean water.» «VANILLA WATER???» *rips out of line and goes to QT instead, because, hey, crushed ice.*
I love Sonic and this one is by far the most convenient, distance-​wise. But for a place built upon a model of giving your order through a speaker, it astounds me that they refuse to keep their speakers functional. and these problems are consistent in reviews that are YEARS OLD. if you can’t get it together any better than this in years and years, dunno what to tell you.

This is the slowest location I have ever been to, they are hardly friendly and they are constantly messing up my order. If I didn’t love their food/​drinks so much, I would stop going. Don’t waste your time.

Worst service I have ever received… every time I go there I forget how awful it is… I get so frustrated that I end up leaving with out getting my food… There hasn’t been a single time that I have received my food in less than 15 minutes.

When my food is correct, it’s great!!! Always hot food and cold drinks. But many times I’ve had to call them and they’ve had to come back out to correct my order. (They’ve always done it, usually with some kind of comp as well.) The drive through can be slow, but it seems faster than the drive-​up, but many times they don’t understand what you are saying…

Seriously I’ve never been to a slower fast food place. I’ve waited 30minutes just for two drinks. And do they apologize ever, no. I’ve given them multiple chances. Always at least a 10 minute wait even when it isn’t busy and they never seem to care about how slow they are. Will gladly drive to a farther location to avoid this one.

This is the slowest sonic ever. Avoid if you have anywhere to go… Ever.
Management: something isn’t working as smoothly as it could. Quicker and friendlier customer service could make all the difference!

I would give zero stars if I could. Even worse than the typical sonic. No matter if you’re the only customer you will still wait forever and they will screw up your order. Definitely not worth the wait. Go somewhere else.

This isn’t starting out very well.
From the moment I tried placing my order at the megaphone, the person at the other and could not hear me’s, so they said.
The wait in line was over 15 minutes in the drive-​through, on a Saturday night. This should not take this long.
From the looks of previous reviews it seems this location is gotten some negative response. I would have to agree that this sounds about the same. In fact it took so long that the guy in front of me just left the line.
What in the hell is taking so long…

So we only ordered three drinks during Happy Hour. All three drinks were straight from their menu. We didn’t even ask for any add ins. After three times of repeating orange soda, me leaning out of the window and saying orange soda again, we still ended up with ice cream blended with orange soda. She even read it back to me. I’ll be honest. The man child appreciated the bonus especially since he hasn’t had ice cream in awhile but dang. How hard was three drinks? And she gave us attitude too. Man, I think Sonic just has a vendetta against me. Never again.

I’ve given this sonic location so many chances and they always seem to mess every order up. Every. Single. Order. Not only do they mess it up, they take forever. I don’t understand why it’s so hard to take an order correctly, especially when it’s said back. I’ve worked at sonic and it wasn’t complicated. This location needs to get it together.

Got 2 double cheese burgers today, one hour apart each. 1^st time it looked very good, unfortunately before I could wolf it down, the dog beat me to it. So I went immediately back again to Sonic. Paid again for the exact same order and got it home. Opened it up, and it was wrong. A single burger. No onions, Lettuce looked it was old and brownish, nasty. But I was hungry and was not about to go back, so I ate it. When I was finished it, I discovered a hole through my cardboard box on the bottom and table was all wet underneath. Called manager and told him about it. He said, What do you want me to do? And that was not a good response? Yes, I was mad.

Drinks only. Hard to mess up a slush and a shake, but when you want consistency, this place is a given. Quick service and delicious refreshments.

Ok, I give up. This relationship is just not going to work. I get that this is fast food but you have got to at least hit the bar set by your peers guys.
I was in last week to grab 2 shakes from the drive thru so the husband and I could proceed with movie night ice cream in hand. They were quite busy, and rightfully so since it was after 8 and shakes are half price. I actually didn’t mind waiting… it’s what I witnessed during my wait that disturbed me.
Typically when I visit this location it’s not at the drive thru, this time I was able to see everyone in action. I saw car hops and cooks in tidy uniforms working hard and trying to get orders completed quickly. That’s a good thing. The not so good thing? The slovenly dressed woman standing in the middle of it all, worsening the bottleneck as she stared up at the computer taking up space and picking at her nose. Unfortunately, I’m not kidding. At least she was not handling food. Oh, and when I inquired, this person was identified to me as the manager. Nice example.
So, that’s it. I’m moving on to another Sonic. It’s not me Martway Sonic, it’s you. It’s all you.

I don’t go to this location often as it is an awkward location sometimes and I have two locations closer, but I was in the area. I’ve been known to have some problems getting my order right at this location, which is atypical for other locations, so it’s usually not worth the hassle.
Since I was just across the street and it was drink happy hour and I was thirsty, I figured that ordering a soda wouldn’t be hard. I went to the drive thru and there were a couple cars ahead of me. When it was my turn, I ordered a LARGE FANTA ORANGE. She didn’t know what that was. I repeated myself and explained it was on the menu board. She said
«OOOOOOH FANTA?»
«Yes.»
“And you want us to add ORANGE FLAVORING?”
«No.»
“You said Fanta Orange”
«It’s already ORANGE.»
«We have to charge you for flavoring.»
«It’s ALREADY ORANGE. It’s FANTA ORANGE. It’s like Root Beer is already Root Beer flavored.»
«Hmmmm. I’ll have to check. Go ahead and pull around.»
Turns out that someone must have explained it to her because she was «allowed» to sell me Fanta Orange without a surcharge for flavoring.
I drove home slamming my head on my steering wheel.

This is an okay location. I use it when I’m over this way. I hit a lot of fast food places while I’m out and about mostly for drinks. Iced tea or occasionally a coke. I have no issues with this location and I really don’t have any experience eating here.

It’s a sonic. Nothing to fancy or different about this location. Most of the time it does take a little longer than most of them. But most of the time I’m just dropping by to get a shake or something small like that.

The only reason I keep going back to this Sonic is because of location. The service and food are not worth wasting your money on, so why do I keep going back? Because I think that it’ll change… but it doesn’t. Plain and simple, I do not recommend this Sonic for the following reasons: 1) this is the slowest Sonic I’ve ever encountered — I’ve tried both the stalls and the drive-​thru, and I think the drive-​thru option is the slowest of the two. 2) many times items are left off your order, even though you’ve paid for them. This has happened twice to me — both times I got home and realized that my cheddar bites or my tots were left out of the bag. 3) the blizzard-​like items contain about 5% goodies.
Alright, I’m going to stop there before I make myself thirsty for their «Happy Hour» where drinks are ½ price. This is why I go back, because they always get my drink order right.

I have to agree with Jeff. This Sonic is about the worst I’ve ever been to, but it’s the closest to my house. I’ve never been poisoned there, but if I’m going to order a lot of food, then I’m going to the downtown Overland Park location (that location is AWESOME!!!) Maybe management can turn this location around. I went there yesterday and Lizzie seemed helpful. Anyway, they will still get my money unless something really bad happens, but I LOVE Sonic’s drinks… Oh, my problems with this location include: Not honoring special pricing during discount hours and not answering the drive-​thru early in the morning numerous times when they were supposed to be open. Normally I’m just buying a frozen coffee or diet coke, so the person wouldn’t even have had to cook anything. Oh well.