FedEx Office Print & Ship Center

i had some resumes emailed there and they printed them super quick and i was outta there in 5min.

Unbelievable service here! Serena was very helpful to me. I needed to scan and email some documents while I was on the road yesterday. I wasn’t sure if I could do it in the self service area or if one of the FedEx employees would do it for me. Serena walked me over t o the workstations and showed me step by step what to do. I was in and out in 10 or 12 minutes. Sad to see some of the poor service reviews for this place. Not sure if I was lucky yesterday or if they have made changes to this location.

I had to print and do Fed Ex mailing. I went in and used the self service machines, then went over to the counter when I needed assistance. The staff said hello when I walked in, they offered assistance and they were prompt and knowledgable. They were quick and competent. Their hours go late enough to offer the opportunity to send last minute packages up until 11pm. I left with a smile glad that I found them.

I went by this morning to print some tags for my wedding favors. Their hours say they open at 9:00am but when I got there at 9:30am the shop was closed up and there was an employee standing outside waiting for the manager to arrive and open up.
Kudos to that employee for being at work on time, but I wouldn’t trust something as important as a wedding project to a manager who can’t even show up.

Went to this location to send a simple fax and their fax machine wasn’t working. When I asked for help the employees insisted that it was «self serve» and that nobody knew how to use the fax machine. I would assume that if you work there you should know how to use all the machines… guess not. Went to the location on Carpenter and they did everything for me within 2 minutes.

If I could, I would give them ZERO STARS FOR CUSTOMER SERVICE. My boyfriend waited in line for a really long time before anyone bothered to ask if we needed help. When we were finally looked at by the staff, we were redirected to a worker with a broken computer. They had some problems and couldn’t log on to assist us in our shipping needs. Instead of acknowledging my boyfriend and myself, one person tried to solve the problem, while others didn’t know what to do with themselves. Instead of ACKNOWLEDGING THE CUSTOMER AND SAYING THEY ARE HAVING ISSUES, WE WERE IGNORED. There was no «sorry for the 15+ minute wait» and no «our apologies for the inconvenience.» Horrible customer service.

Staff was rude when we told them that staples was half there price to make a copy and if they would price match sense there closer. Was rude. Just gonna go to staples

Worse customer service. ! Slow as fuck. The short lady said I’ll help u next then then she a customer came in I guess she knew him and helped him next. Wtf ! It’s first come first serve. just cuz she knew him dosent mean he’s next.

AS a business, I depend on many things, and pay premium prices for work done, This location has so many un skilled females, that are unable to focus, except playing with their personal phones, I made two trips to pickup a package that needed to be handles with care, other wise I would have had it delivered to my shop, This part was coming from South Carolina, and When I gave the gal after waiting and being ignored for a long time, I was told it was on the way, I gave her my card and she said I would get a call when it arrives, a week passes and still no call, I called again, and asked to see if my large parcel had arrived? and was told they cant find it, I called back with tracking number and they couldn’t track it (9727 0981 5050 511) I was than instructed that they couldn’t do anything I had to call 800-​GOFEDEX, my package was on its way back to south Carolina, in fact it was in Tennessee, and they have two parcels with same tracking number. All the manager said her name is Brook was to read to me the store policy and she couldn’t help me, Let me see, a FED EX branded store and Brook cant help me, all she kept repeating was, the store policy’s,
Now my shipper is involved at their time, and my time is lost trying to get this parcel, turned around and sent back to me .
The Shipping Location on Carpenter Lane IS the BEST, It seems only FedEx ground can deliver to the location here on plaza parkway,.

For a week I was enamored with this place. FedEx is competing well with UPS and USPS. A couple of the counterpersons were very helpful. HOWEVER, that being said, this location is totally chaotic. No one acknowledges you when you come in, there is no clear queue. There is nothing to indicate where to stand. A line forms willynilly. They are disorganized.

Good customer service, but waited a long time in line.

This place is the worst place EVER!!! I swear the staff is rude ass hell. They act like the so damm busy (yeah busy alrite standing around talking to eachother) they see that you’re waittin but they don’t care. If thea was a place that does they same shit like fed ex I would rather go thea and NEVER wasted time here. You complain all you want but it seems like the corporation doesnt even care what the customers think!!!

This place use to be open 24hrs. Now it is only open till 11pm.
In highschool I did this hellish English book project and definitely utilized the whole 24 hr thing.
Staff is not really that helpful– and with the limited hours (I am a night owl) this place doesn’t deserve much more than 3 stars.

kinkos and cockroaches are the only things that can survive a nuclear holocaust

Used their services one time when I needed passport pics taken. They did a fair job and the cost was minimal. My friend had hers done at Walgreens and they were great. That’s where I will go next time I need pics taken.