I’ve been on the phone for almost 30 minutes waiting for a rep to help me with an order that they tried to deliver after my office was closed. Really poor service!
Garrett S.
Évaluation du lieu : 4 Modesto, CA
This place is hit or miss. I’ve come here a few times and they are always friendly, however the service greatly depends on who is helping you. My first visit was a 30 – 40 minutes wait while they packed my items for shipping, whereas my next was welcome with the option to fill out a form and not have to wait. I also had forgotten to print a document that needed to be put in the box, and they were nice enough to print it for me.
Muzik T.
Évaluation du lieu : 5 Modesto, CA
I had to leave for a moment and left a note on my door that I’d be back within a 10 minute window. I was 1 min late and I had just missed her! I was expecting some time sensitive files for work and my schedule is full for the rest of the day and I know I wouldn’t have been able to make it to the opposite side of town to pick it up. Bottom line, she stopped by again since she was still in my neighborhood! I was so happy to get that package in my little hands, lol. Your driver Rachel Amador is awesome. Not only that, she seems to always be happy and smiling(not all drivers are like that) so I do appreciate that very much. Great customer service. She went above and beyond! She could have easily taken my package to the main office, but she didn’t. Kudos!
Steve M.
Évaluation du lieu : 3 Modesto, CA
recommendation: FedEx does not take advantage their opportunity for customer service. They often have a shipment sit in a local distribution center for a day or two instead of over delivering on their promise and delivering early. Maybe if enough people raise this question their service and customer experience will improve.
Mr Bill P.
Évaluation du lieu : 5 Modesto, CA
Every time is go in this store, it a pleasure, well sometimes no one is manging the counter, and I just have to give a shout out, They have in the past held items that are very important, IE Parachutes, and they do a good job,. No one really stands out, as all employees are very good