Payless Shoesource

If I have one positive thing to say about this store, it’s the prices. I bought two pairs of high quality tennis shoes, and got the pair of equal or lesser value half off.
The only gripe I have with this business is their lack of customer service. I was in the store, and I was automatically treated like a shoplifter. It’s as if they were rushing me to make a decision so I can leave their store sooner, like I wasn’t welcome there. They swarmed me like a couple of hawks as I was looking at and trying on different shoes. After I tried the shoes on that I wanted, and I was putting my old shoe back on after trying out the new shoes, one of the ladies approached me and insisted she held my shoes until I got to the front. You cannot assume that all your customers are criminals, you will drive them away!

I went here to exchange my daughters boot for a different size. The lady asked me for a receipt. I didn’t have one because I was doing an even exchange… same boots just different size. She stated and I quote «well they might be more expensive or less expensive.» I tried to politely explain what an «even exchange» was and SHE DIDN’T GET IT! Where do they find these people?!?
Additionally, this is also the store that wouldn’t let my 3 year old use their staff bathroom on our last visit.

Don’t typically go shopping here, BUT when I do, I always have a great experience. The girls are always helpful. My last visit, Ashely helped me out, and SHE WAS AWESOME! Took the time to help me find the perfect pair for myself and my toddler. Even looked thru the computer to see if they were in the system. These days retail workers don’t typically take the time, let’s just be real, but she was great. Payless, your lucky to have this employee! I’ll be back!

As soon as my Mother, Daughter, and I walked into the store we were greeted and asked if we needed any help. I told her we were just browsing looking for shoes for my Daughter and myself. The woman asked if my daughter could have a sticker, I told her of course and she handed my daughter a princess sticker. LOL My Daughter was so happy and thanked her.
Of course my daughter went straight to the purses and umbrellas. I went and found shoes for her and then handed them to my Mom to have her try them on my daughter since she was so busy looking at other things. I went and looked for some black sandals for myself. I found some and went and saw that my daughter found some shoes and a dog purse.
My daughter wanted to wear her brand new sandals out so we let her and she had to carry her new purse on her arm. The sales associate checked us out, it was the same one that greeted us. She was super nice, and friendly. I would definitely come back because of the customer service.