Econo Lodge Inn & Suites

As we walked in, we were «greeted» by a person sitting next to the check-​in counter. The TV located across the room was incredibly loud and after a few moments I realized she was watching it. Weird. We boarded the elevator to go up to our room & my daughter pointed out the large swastika someone had carved into the wall. Nice. Our room was on the third floor, which had the strangest smell. It was a pungent fruity ammonia. Strangely enough, we smelled something similar when we visited the bat exhibit at the Toledo zoo the next day. Enter into our room. It was clean. The beds were comfy. The bathroom was clean, though the toilet seat was loose. Flipping channels on the TV was no fun because of the loud static we would find on every third channel. So, let’s head to the pool! The door has a piece of duct tape with instructions to «pull» the door open. The walls were peeling, nothing like the photos! The patio only had a broken picnic table and a broken swing. Nothing like what is depicted. The pool was nice & cool though. The next morning at breakfast we were excited to have the standard waffles, only to find the dispenser empty. After waiting and deciding that no one was tending to the breakfast area (talk about a mess) my husband and son walked to the front desk to tell her. They waited for her to hang up with one of her co-​workers. She actually rolled her eyes when he very politely asked for her assistance. So, breakfast is over & we head out. Only problem? We cant get out door to latch. The whole door casing is ripped out. Yikes. After about 2 minutes we got it to latch. Thankfully.
Be warned. The surrounding area is desolate. The Wendy’s is boarded up. The Burger King is no more. The McDonalds is on its last leg. All the shops are closed up & grown over.
When we were researching hotels in this city we found this was pretty typical of the area. 2.5 stars.

DO NOT STAY HERE! They stole from me, refunded and then stole from me again multiple times, and the manager literally told me the owners regularly rip off guests. In his own words, «I know it’s wrong, I don’t agree with it. But I’ve seen them do this before. This is how these people make money». SO VERY long story short, I stayed here in December. After a day they accused me of smoking in my room, charged me $ 200. I did not smoke in my room, in fact I was never in my room during the day as I was off visiting relatives and was only there to sleep. I explained this to the girl at the counter, she removed the charges. No problem. She even said the housekeeper who claimed to smell smoke had no idea where it was from, so they charged muliple rooms on the same floor. I was appalled at this «business practice», but I got a refund. The next day, charges are back. I talk to them again, different person. She promises to call manager. No manager was there to speak to me at any point during this. Next day charges are removed, no problem. This happened once more before I left. Then a month later, I’m back in Arizona forgetting about Econo Lodge completely, and they charge me $ 200 again. I call and pretty much ask wtf, I get told the billing woman was on vacation and just got back and charged me. They transfer me to her. I told her what had happened and she said she would call the owners. No response, no refund for several days. I call back, get shuffled between desk clerks and MULTIPLE people claiming to be managers, only to have the next one say they had no idea who I had talked to. Dealt with this for a week, never once got a call back. Finally I guess I got annoying enough, because a real manager called me. He told me he didnt agree with it, but there was no way I was getting my money back because they regularly do this to people and they never get their money back. He admitted they stole form me, and then the best part… he offered me half of my stolen money back in exchange for not writing a negative review about them stealing from me in the first place. I couldnt believe my ears. I told him I was absolutely planning to leave a negative review, and that I was planning to contact the Attorney General as well. He refunded the half anyway, I guess hoping I would drop it. So I promptly filed with the Michigan AG. I have only waited this long to write the review because I wanted the AG case to close so I could tell you the outcome… but the AG office just contacted me. They told me they have contacted Econo Lodge multiple times about the complaint, and they have been ignored each time. They said the next step is to take them to court, so I guess we’re going to court. They’re so shady I even felt compelled to ask if it was safe to leave a review or if they would try to charge me again in retaliation, as they seem to hang on to card info and use guest accounts freely. She said they could not (legally), and to add it to the lawsuit if they try, so I guess we’ll see. I’ll update if they do try and let you know. PLEASE DO NOT STAY HERE!!! I’m already worried my late review allowed them to scam more people. Please, theft is literally their business model and there are far better options in Monroe.

Great budget hotel. Friendly and helpful staff, clean rooms, easy access to the city. Nice fit for the budget traveler.