I came in about 2 weeks ago to get new phone. The employee who helped me(his name was Andrew I believe) helped me through the whole l process. We all know upgrading at Verizon can be a slow painful process but Andrew got me out of there in about 45 minutes. I even made my 6:30 movie with time to spare. I was actually so impressed I’ll take any phone related needs to this store alone and I hope I get Andrew again next time