LensCrafters

I recently went to Lens Crafters at the suggestion of my girlfriend (who is posting this review) who said that ‘it is the ONLY one to go to.’ We, along with many others, were looking to take advantage of their 50% off lenses sale. I was amazed at the awesome savings but even more impressed with the customer service and genuine care I observed in their staff. After spending some time with Mark Elliott, Associate Number 534 457, I can see why she was so insistent that we go to THIS Lens Crafters store.
Obviously one of their top people, Mark struck me as not a pushy sales person but rather someone incredibly helpful and concerned about getting me into the right frames for ME. Sporting very cool frames himself, Mark had tremendous insight about everything from the way the frames were constructed as to what frames worked with my facial type the best. I quickly realized why I never go eyeglass shopping alone, as Mark brought me scores of glasses to meet each requirement I had whether glasses for the computer or glasses needed to make out the menu in a darkened restaurant.
While I know I wasn’t Mark’s only customer (by a long shot!) he made me feel like I was. He was patient while I took a lot of time (it was a lot of time trust me) making my ultimate decision. And then in a demonstration of the type of customer service you rarely see, Mark worked with his colleagues and store manager to troubleshoot a way I could get BOTH glasses I needed while staying to the budget I’d established. I’ve already planned my next trip to Lens Crafters where I’ll be buying two more pairs. And actually, isn’t that what great customer service is all about… a win/​win?

Very unprofessional employees. The guy doing my glasses decided to tell me my glasses made me look «retarded». Opinions are not part of the job description. Very disappointed. Will not return there. I’ve been going for years bought multiple glasses and one experience after another with employees being rude. Lost my business and my family’s. 3 customers dissatisfied I wonder how many more that haven’t said anything !

The lab can’t get it write. They take measurements for bifocals last year and trifold this year. The lab pays no attention to the measurements. Having to wait for ANOTHER remake of lenses.
Maybe I should shop at another Lens Crafters!

Walked in to a mess, ended up with a great experience.
Walked in during a busy Saturday and was not happy with having to wait for someone to be free to officially greet us when I made an appointment.
When someone did get to us after 10 minutes — the service was perfect. My eye exam went well — the girl who administered the tests was sweet and chatty. The doctor herself was friendly and you could tell she really enjoys eyes and their complexities.
After the appointment, when I was looking for glasses, they were wonderful with giving me all of the pricing and options they could. I’m a thorough person and they were happy to oblige!
Walked out with a new pair of glasses (they were able to make them in 10 minutes while we waited), a new eye doc, and a follow up next week for contacts. They even finagled around my insurance to make sure every option I looked at — I was getting the best prices!
Love these guys. Definitely coming back for all of my eyewear and contact needs.

I’ve been coming to this location for years and for the most part have had good experiences. Today was no different except for one thing…
I was in need of new glasses desperately since I broke mine and need them to basically do anything. I am so happy they take my insurance now, I ended up saving a lot of money that i wasn’t planning on spending in the first place. I dealt with Dora who was very nice and attentive. She promised my glasses would be done in an hour and they were.
Here’s the part I was bothered by. I had to come back three times this day (for my own mistakes not theirs) and each time their manager heather was there. Luckily I only had to deal with heather when I picked up my glasses because the other times I was in there she was loud and rude to the customers she was dealing with. I felt uncomfortable listening to her I can only assume what the people actually dealing with her actually felt.
I have no doubt she’s good at her job but this office is somewhat small; there’s no reason to speak so loudly so that everyone around knows what’s going on with other customers. She just seemed a little pushy which makes me not what to come here in the off chance I might have to deal with her.

since my wife got her glasses, she went back the store complaining about foggy lenses, all they did was cleaning them with a small clothe… twice they did the same!
still today after 2 years, lenses still foggy! she has to clean it every time she use them!
lenscrafters, you are not craft !

My husband and I stopped by this LensCrafters location this afternoon around 2 pm. My husband is new to the glasses world and has wanted prescription sunglasses for a while. We had looked at the sunglasses at Costco’s optometry department (it cost about $ 86 for lenses and takes 7 – 10 days for your sunglasses to be ready. The $ 86 does not include the frames by the way).
So after I got home from work, I suggested we come here to just browse (by the way, this location is located a few doors down from Trader Joe’s & Party City… this is the same plaza as Kohl’s and Bed, Bath & Beyond).
When we walked in, we were immediately greeted by two employees. We walked over the nearest desk and Luisa was more than happy to help us. You definitely want to check out the «Hot Deals» section for their mark down frames (including sunglasses) which are excellent at affordable prices.
Anyways my husband ended up picking up Rayban sunglasses (don’t forget to bring a copy of your prescription). We were told they have a special that will allow us 40% off lenses with frames (including sunglasses) purchase. But if you have triple A, you get 30% off both frames and lenses (or 20% off lenses if you do not purchase frames). So after our triple A membership discount (Luisa priced out both discounts to see which deal was cheaper), it ended up only being $ 238 (with LensCrafter lenses. It would cost more if we had Rayban lenses and it would take about 7 – 10 days to receive them).
Luisa told us it may take 90 minutes for the sunglasses to be done. Since we were planning on shopping in this plaza, we stopped at Bed, Bath & Beyond and Trader Joe’s. Then after we finished, we just decided to see if the sunglasses were done (if not, we would have decided to come back tomorrow). With it only being 30 minutes later, we were really surprised to find out that they were ready.
This location deserves 5 stars because of the excellent, quick and efficient service we received. Luisa was very helpful in answering all of our questions. I plan on coming back here again for my next eye exam and when I am in the market for another pair of glasses (you should always have a back up pair in case something happens to your glasses).
By the way, if you are having some trouble choosing between a few frames, the sales associate helping you can take your photo with each frame on so you can have that side by side comparison to see which one you like best on you. Also LensCrafters gives you 30 days to choose to return your glasses if you do not like them, which is more than enough time to test them out.

If your looking for friendly, helpful people, with experienced doctors and unbelievable service by their technicians, this is the place to go. I received my glasses on the same day!

Excellent customer service! Been coming here for years and have never been disappointed!

I went to Lenscrafters for my first eye exam ever as I have never worn glasses so was a little nervous as to what to expect. Dr. Ly was AMAZINGGGG! She made me feel so comfortable and really explained everything well to me. I was so impressed by how professional and nice she was! Really happy with my experience here and would recommend her to anyone!

I came by here to get my glasses fixed. The screw was coming out on the side and it was driving me nuts. They took them in the back right away and fixed them for me, while I checked out their selection of eyewear. I love all the big name brands they have like Coach, Tiffany & Co and D&G. Considering the quality and the brands they carry, the prices are very reasonable. It’s really convenient to have everything you need located there. They’ll help you with your prescription, picking out the glasses and have them ready in no time. Everyone that I talked to was very friendly and helpful.
I was really impressed with their fundraising efforts, as well. They support local kids in providing them with glasses, which is awesome. I like to support businesses that help our their community. They get a thumbs up for me and I’ll definitely come back here for my next set of glasses.

Today, i was being helped by a nice young man, Daniel, who was kind and patient while doing my pretesting, and also offered me help and a second opinion, and to my luck, he picked the frame i liked lol. The dr was also very kind. The thing i didnt like, is that daniel had to leave, so i got help from a lisenced optician, who was gonna check me out with polycarbonate lenses and antiglare. Which i didnt want. And she was kind of rude as to tell daniel to just clock out and leave while he was helping me. But anywho, thanks to daniel for helping me through my appointment :)

The doctor and staff are wonderful! They have all of the latest equipment and technology. LensCrafters always has the latest styles in frames and usually can get them done quicker than most places. I enjoy going to LensCrafters every year to get my eyes checked and getting new glasses. Excellent service and quality is worth every penny.

The Doctor is excellent. She was courteous, professional, quick, and friendly. She gave me the standard lectures about eye health that I know by heart (And that’s a good thing! It shows she cares!).
The staff was friendly and courteous as well. The fit and finish of my glasses was great. They guy who did the fitting did it absolutely perfectly.
Here’s one problem. They mark up their frames to about double the price you can find them on-​line from reputable sources (not knock-​offs). Then they apply a 40% discount… which you don’t get if you use your insurance. So, if you have no insurance 200 $ frames = 120. If you have insurance that pays, say, 125 for frames… it costs you 80 and your insurance company 120.
Anyway, that’s not where my dissatisfaction comes in. I told them I wanted lenses just like my old ones, which are aspheric polycarbonate (they call it featherwate to make it hard to inform yourself and compare prices). They told me they could do that.
What they gave me was standard polycarbonate. They don’t even offer aspheric lenses. For a very high RX like mine, standard lenses are very distorted outside of the main focal point. To be clear — looking out of the corners of my glasses made me want to vomit.
Oh, and they were about twice as thick as my old lenses, which were only slightly smaller. When I asked before ordering them, the guy told me they would be «slightly thicker». Not double. I measured with a calipers. 90% thicker at the edge.
When I went back in, they gave me a song and dance about waiting 5 – 6 days for my eyes to adjust. I’ve been wearing glasses for 30 years and it’s never taken more than 3 – 4 hours for my eyes to adjust. These just weren’t the right lenses.
This morning, I went to another optometrist just to have them look at the lenses. Not aspheric.
If all you wanted was to get a prescription, I’d call it a 4 star experience. But when a place selling glasses gets the glasses completely wrong…
Well, I feel like I have to go to another store branch to return these things, because they won’t really listen to my issues with these glasses. Polite, and smiling, and telling me over and over to just wait… and I’m sure that in 5 – 6 days it will be «why did you wait so long».

Waiting for glasses six full weeks after credit card was charged! They said they arrived damaged and are taking a do-​over. How long can it take? Not coming back here.

Worse in customer service, I just needed them to work on reassembling my frames since it came apart and then the other ones needs frame work.
There was only 2 people working and a ton of people, almost like the bank! They go super slow and I just wanted to drop it off and go.
I tried going by the LC in downtown LA but parking was bad.
I don’t know if I will wait too long. Service here is horrendous.

I think Lens Crafters purposely jacks up the prices of their frames and lenses whenever they have a sale so that you feel like you’re getting a good deal. No longer can they prepare your glasses in an hour. I shopped around and went into Lenscrafters to pretend I was interested in getting new eyeglasses and prescription sunglasses. With their limited time 40% off sale for prescription eyeglasses with a new frame, came out to about $ 375.
If you have Vision insurance, it’s not going to grant you a big discount. I think if you have Vision, the only places it really works are like Sears and Target. The only good thing about eyeglasses, lens & frames is that it won’t be taxed as they’re medical expenses. The only things that will be taxed are things like clip-​on sunglasses or the tie bands that clamp onto the ear lobe ends to keep your glasses from falling/​slipping off if you’re on a rollercoaster.
Shop around before you go to Lenscrafters. You can probably find the same deal but much cheaper. I found a local optometry that doesn’t have as big a selection as Lenscrafters, but they can get the lenses a lot faster and cheaper. Some of the options that Lenscrafters charges separately which racks up the huge bill are included in the lens such as anti-​reflective coating or anti-​scratch coating.
I think I remember that Lenscrafters won’t process your new lens & frames without doing an eye exam which is pointless if you already have an eye doctor that you trust and who knows your history.

I went to Lens Crafters yesterday (9÷29− Sunday) as I had fallen asleep two nights prior with my contacts in. My right eye was super red– almost looked like pink eye. I had called Costco Optical before and the lady that answered the phone was a total witch. When I called Lens Crafters it was like a breath of fresh air. So friendly and so halpful. My eyes were super dry and I was starting to have sensitivity to light. I called around 1pm on Sunday and they got me in at 3pm. I did have to pay for a full exam, but at the same time that’s what I needed and a full exam (without insurance) was only around $ 80. BTW– if you have AAA you get 30% off! Everyone was so friendly and so helpful! I’ve never been to a Lens Crafters before, but so glad I went there. I didn’t purchase glasses, but the eye exam was awesome and the staff was so great! Highly recommend.

I have used different LensCrafters before and was always satisfied. I then switched to other vision insurance which would not cover LensCrafters. I received poor vision care and less-​than-​adequate glasses. I now have Kaiser vision and it is the worst. The exams are okay, but getting glasses from them is a huge ordeal which results in poorly-​made glasses ten days after the exam. Who can go without glasses for ten days?
This time, I decided to go to Kaiser for the exam and LensCrafters for the glasses. I know how to deal with LensCrafters and their hard sell for costly extras, so I avoided those. I was able to use an AAA discount and a special sale, to reduce the costs of my glasses tremendously.
Because my lenses required a special kind of grinding, LensCrafters said it would take a day or two to complete the glasses. The glasses were ready in three hours. They took the time to make sure the glasses fit perfectly and that my sight line was correct in the lens.
When all was said and done, had I gone to Kaiser for my glasses, I would get to chose from an assortment of really hideous frames, poorly cut lenses, which would take two weeks to receive. With my «allowance», I would have paid $ 410.00 for these inferior lenses in hideous frames. With my AAA discount, I paid only $ 460.00 for well-​made frames and superior lenses and LensCrafters.
Their work is guaranteed. They will fix any problems the same day. Any adjustments Kaiser has to make requires the glasses be shipped away for ten days, and they don’t do all fixes. Some fixes require a fee to process the fix, but LC fixes problems for free, on the spot.

I’ve got glasses here and was quite satisfied with them. I also like how I am able to get them adjusted when it needs adjusting. Though, be warned, some of the workers there are better than others. There’s a lady there that I particular like who I purchased my glasses from. She’s the best one there. I don’t know here name, but you’ll know if you get here.
The only downside of this place is their contact lense prices vary from month to a couple of months. They no longer price match. I would recommend buying contact lenses online. I’ve never had an exam here so I don’t have much to say about that.
I’d come here for glasses and adjustments.