Bob Fraser Master Locksmiths

Prompt and courteous service. We called Bob Fraser after another locksmith (that we had already done business with) gave us the brush off on a Saturday morning. Office staff took all of our information in a professional manner. A locksmith from Bob Fraser came within a few hours and replaced our broken lock and retooled our keys. Definitely will call them first next time.

A few months ago we bought new interior doors & needed to order decorative knob sets for bedrooms. The ’ technician’ came to give estimate for 3 doors for installation of new knobs & privacy sets. Since the reviews I had read on another site were very good, I thought I would use them. I also had him work on several door jams & original locksets because they weren’t closing/​clicking shut. He proceeded to chisel out part of the brass frame plates, leaving them looking broken & messy. Nit professional at all. I expected him to offer suggestions on correcting the squareness of the frame/​door, tightening up hinge screws, etc.
However, the new owners/​staff are rude, rushed & not experts. I ordered the new sets, paid for them in full, waited a few weeks & after delivery & not liking them, I was told I would be charged a 20% restocking fee to return/​exchange them.
Very bad customer service, too few employees to run business + not upfront with business charges, nit knowledgable.
Run to another business!
The previous owner, whose name is on the shop, should remove any connection with current owners His name & reputation are now muddied.

I had a door knob that needed to be fixed as it had fallen off the door. When I called to schedule the appointment, I asked what the minimum would be to have it fixed and was told there was a $ 34 service charge. When the locksmith showed up, he was able to fix it in under 5 minutes and didn’t even have to use new parts. When he came back with the bill, it was $ 110!!! I asked him why this was as I was told on the phone it was $ 34. He said that was the service charge, and he was charging me $ 69. He told me the minimum they can charge is $ 34 + $ 46 (half hour labor) or $ 80. Then why not say that on the phone.
I told him that they should tell you that on the phone and he told me he is a sub-​contractor and doesn’t represent them. I explained that to me, he does represent them as the customer, but he disagreed.
After I paid and he left, I decided to drive over to the establishment to talk to them face to face. As I was there explaining that is deceitful to not let the customer know that it will be a min of $ 80 and letting them know that the locksmith told me he didn’t work for them or represent them, guess who walks out? The locksmith who doesn’t represent them or work for them. What a sham!!!
They charged me the $ 80 min instead of the $ 110, but even after I told them to just be honest and tell the customer it is a minimum of $ 80 if the problem gets fixed, they didn’t seem to care.
I will not be using them again and neither should you!

The new owners are not as knowledgable or as accommodating. Hopefully, things will improve.

I just tried to have a set of keys made and while paying was told that there was a minimum of $ 10 for credit cards. That’s fine. But it would have been nice to know that before I walked 20 minutes. No where is that posted online and it is not posted anywhere in the store. I called before walking up as asked about having one set of keys made and was not informed about their minimum. Maybe a company that deals in small dollar amounts should tell people their credit card policy. Will not go back and will not recommend to others. The woman at the front desk was quite rude and told me «there is a bank across the street.» Sure, let me pay more in ATM fees than the coat of the keys.

Three months ago, I called up Bob Fraser Security Center as a tenant of mine was experiencing his lock jamming, preventing him from opening his front door. Fraser had a locksmith «repair» the lock and charged me $ 250. Fast forward to this past Sunday night: that so called repaired lock jammed again. I attempted to call Bob Fraser on Monday, but the phone just kept on ringing. You would think a locksmith would have an answering service for emergencies or the very least an answering machine on the days that they are closed. Low and behold, I called another locksmith that was well reviewed on Unilocal,and he disabled the broken lock, and installed a brand new lock for $ 200.
So let’s review: Bob Fraser did a piss poor job and cost me $ 250 to repair a broken lock that broke again in 3 months. Also, good luck getting someone on the phone if you need help. I have spoken to someone in the shop before and he was a mean, rude, old man who should probably be sent away.
Do yourself a favor and use the Unilocal reviews to find a locksmith in Montclair. It’ll save you money, time, and will keep you from dealing with tools like Bob Fraser.