Nordstrom

I mostly shop this store for my skin care needs at the clinique counter. I used to shop at Macy’s for this, but felt rushed every time. This location makes sure to help me out with my questions. I feel that I can shop here for things that I need as well as things to spoil myself with. I love it!

I strongly dislike when a store dictates to my gift recipient how they can or can’t spend gift/​money that was meant for them. Even WalMart will offer cash back on a return of a debit card purchased gift with original receipt. What is Nordstrom doing?
Nordstrom is now only offering a return refund by method of original tender (how item was originally paid for) or a refund in the form of a Nordstrom gift card. New Policy update that was revealed to me in this store as of 4÷25÷2016:
This new policy will change the way I buy gifts in the future, and they are not going to be from Nordstrom. For example:
1. I purchase a gift for a loved one with my Nordstrom Debit account
2. Cash is taken out of my personal Bank Checking Account that is linked to my Nordstrom Debit Account (same as cash purchase).
3. For whatever reason my gift recipient does not care for the gift… they are NOT allowed to get cash back on the purchase anymore. They have to either:
a. exchange the item for something else in Nordstrom
b. receive a Nordstrom gift card
c. return the item and the money will go back into my Nordstrom Debit account
Personally, I believe if Nordstrom has already received cash for the purchase through my checking account/​Nordstrom Debit Account, they should allow my gift recipient to receive cash for a return if they choose. This is not a credit card, it is a debit card. To box the recipient into only shopping at Nordstrom OR having them return the purchase back to my debit card and then have me turn around and send them cash to buy something else is ridiculous.
I might as well just send cash to my gift recipient and let them choose what they want to get from whatever retailer they choose to get it from, I’m am definitely done with Nordstrom when it comes to gift giving. When it comes right down to it, I am not gifting «Nordstrom», I am gifting my loved one. Now, buying the gift for someone from Nordstrom practically means Nordstrom gets the business no matter what… well guess what, no thanks, especially if that may not be what the recipient wants!
Note: the ONLY way a customer/​gift recipient can get CASH back for a purchase now is to actually use paper cash/​coins for a purchase and accompanying proof of purchase. Debit cards of any kind whether Nordstrom Debit or Bank Debit cards will not allow the customer to receive cash back any longer.

Today I came in to Nordstrom to get my watch adjusted. I noticed no sales associate was there to help me so I went and asked a girl from MAC if I could get help in the watch area.
I do not know who the girl was but she said she could not help me because she was not from that department. I was okay with that although she could have been a little more helpful.
I then approached an associate in the jewelry area by the name of Geovanna. She quickly stopped what she was doing and apologized for the inconvenience.
She helped me with the most kindest attitude and adjusted my watch to the right fit. It is people like her that should get promotions, I enjoy coming back to Nordstrom because of people like her that have both great attitude and customer service skills.
I am a frequent Nordstrom customer and I have never been greeted, helped and felt like such a valued customer than I did with her.

It is the best store for quality customer service. The selection is small but that is not why you shop here. People shop here for the employees which make this store.

RE: Watch Counter l Whitney
Got a watch for Christmas and needed to have it resized, so came back to Nordstrom to see if they can assist me since the additional links that were provided did not match the color of my band.
Upon arrival to the watch counter in this Nordstrom’s, Whitney greeted me with a smile, asked how my day was and if I needed any help. I explained my situation and also took a look at some other watches. She immediately apologized for my watch not including the links which I thought was definitely not her fault but was very nice of her.
She immediately pulled out a large box of extra links and gave me authorization to take any that I found. As we both looked through the box, I found a couple links that I thought matched best. She added the link, sized the watch for me to only point out to me that the color was slightly off, but not to worry, she told me to leave it as is and where it for now if I would like and she would still order me the correct links from Nixon directly.
She, herself, called me a couple weeks later to inform me that my links came in — I went the same day and she immediately remembered my face, greeted me and pulled out my links. She adjusted my watch twice and made sure I was a happy customer before I left.
Thank you very much Whitney! Based on your customer service and assistance with my watch situation; despite I don’t not even purchase anything — I WILL be back to purchase a couple of watches!

They have a very STRICT return policy!!! Totally wasted an hour of my time here. Came in for two things. A shoe exchange and needed some tailoring on a couple of suits. Couldn’t get anything done just the run around. My exchange was denied, and the tailoring department just got my hopes up about the suits and right before they took them in they asked me if I purchased them at Nordstrom which I did not therefore they refused to help me. Even though they have done tailoring for me before on suits that were purchased elsewhere. I was very disappointed that I wasted my time. I felt ridiculed they need to ask right away if I purchased my suits there instead of waste 30 min and then send me away. I have been a Nordstrom customer for over 5 years and ive spent a lot of money here and I expect to be treated like a valued customer at all times not only when convenient.

«Strumming my pain with his fingers,… Singing my life with his words,… Killing me softly with his song, …KILLING ME… softly… with his sonnng…»
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A lot is to be stated about a store that has seemingly established its brand upon providing a total level of satisfaction to its customer line. Prior to review commencement, I’m compelled to embark on the journey that is Nordstrom history…
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ALLEGEDLY:
A few dozen years ago, a guy walked into the former Fairbanks, Alaska, Nordstrom department store with 2 snow tires. Rumor has it that he walked up to the tire counter, sat the tires down, and requested a refund.
The clerk, who’d been working there for all of 2 weeks, saw the price on the side of the tires, reached into the cash register, and handed the man $ 145.00 — cash!
Never mind the fact that Nordstrom department-​store chains sell upscale clothing, NOT automotive parts. According to folk lore, the clerk accepted the tire because that’s what the customer wanted.
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Decades later, I’m led to think that this chick would’ve been gracing the unemployment lines had she attempted something of this magnitude yet this story is NOTHING SHORT of a testament to Nordstrom’s customer service.
As it appears fellow Unilocalers, this particular Nordstrom location fails to make the cut, falling shy of the store’s renowned, «the customer is always right» mantra and for what it’s worth —-
THEY ARE KILLING ME SOFTLY…
Located within the I.E.‘s Montclair Plaza mall, its become apparent that this particular Nordstrom has seemingly reduced it’s caliber of service … perhaps to better appease the low expectations of the Inland Empire demographic it serves.
* * * San Bernardino County –SERIOUSLY– needs to UPP THEIR GAME!!!
Disclaimer: I’ve patronized Nordstrom locations from San Fran– all the way down to San Diego and until recently, would rave about this place like a deranged sports fan. Not only have I had personal shoppers at various locations reach out to me by phone upon receiving an item they felt would be to my liking, but I’ve witnessed store employees leave their registers to offer front door assistance to those in need.
^ ^ ^ ^ THIS, ladies and gents… IS NORDSTROM CUSTOMER SERVICE!!! Regrettably, Nordstrom — Montclair Plaza has yet to receive that memo and leaves quite a bit to be desired.
(let us pray…)
Ya’ know, it’s always «interesting» for me to view an item online with a description alleging it can ONLY be retrieved from an actual store SIMPLY TO arrive to said store for pickup, become unable to locate said item and thereon view the awkward facial expressions of nonetheless disheveled employees as they commence in foraging around aimlessly, all to no avail.
This ^ ^ is all the more heightened if and when pitiful excuses make way into the equation and you’re unable to reach a «human» by way of the establishment’s customer service line.
I swear, nothing quite says —-«customer service” — – like depleting ½ a tank of premium and/​or spending upwards of an hour on the phone.
I’m compelled to emulate the theory of the guy depicted above; perhaps dropping off my rapidly balding tires would better alleviate any such frustration; yet I’d humbly settle for a refund.
In summary, what this particular Nordstrom is in dire need of is, (HANDS DOWN):
Training.
It goes without stating that once a facility’s mission and overall concept has been disregarded, it’s HIGH TIME they get back to basics.
Words of wisdom Montclair Plaza — Nordstrom.
The most vital portion of an establishment’s «customer service» tag line is …(wait for it, wait for it…)
[[[ — — -CUSTOMER RETENTION — — -]]].
If your claim to fame is to provide the best of both, all the while you’re continuing to come up short, perhaps it’s time you reconsider just why you’re in business altogether and more importantly, why your clientele would much rather venture elsewhere to better satisfy their needs.
Should you fail to get your act together, post haste, you’re likely to be the newest addition of Nordstrom Rack.

This is the worst Nordstrom I have ever been to. I come here periodically, and it’s never been a great place to shop, but it gets the job done. I came here today with my husband to look at some new suits and we were not once greeted, or asked if we needed assistance. I saw 5 people chit chatting and looked at us and looked away and kept talking. Nordstrom is always known for their excellent customer service! Sorry but this is terrible. also, the selection here is minimal. This Nordstrom used to be such a better place to shop… Sad. Customer service is key people. Get it together!

I absolutely love Nordstrom’s, it is one of my favorite stores.
I stopped in here to do find shopping, since I got gift cards for Christmas. The associates in BP are really nice and attentive, store is always clean, and there is always someone close by to help…

Mac Counter in Nordstorm. Makeup appointment was at 12, got there 10 min early. Artist got there 20 min late. Told her i needed to leave by 1, she walked & continued to help others customers to make sales. 1:10 no blush, no lipstick, no eyeliner, eyelash falling off. Eyebrows all messed up, but I still buy the Makeup I need. There was no effort of trying to make things right. I bought the makeup I needed to buy and the Manager rolled her eyes at me as she supposedly apologize (she has grey short hair). Basically blaming me for everything. Never expect this type of service at Nordstorm. Poor customer service, I was doing my makeup for a big event. They cared less, just about making sales for there commission. If they were shirt staffed, they shouldn’t schedule makeup appointments & have more people scheduled. Poor store management.

Love the style of clothes,
HATE THE STAFF. ALL OF THEM.
Returned a shirt that was paid in cash and the damn employee wanted to give me $ 5 in quarters just because she was to damn lazy to go to the back to get cash. WTF!!!

P Montclair, CA: skilled sales staff
Came in looking to replenish my sunscreen and encountered Lou, the charismatic Dior representative. After complimentary demos and mini massages for both my daughter and me, we left with new knowledge and products to revitalize our respective skin issues. It helped too, that there was a special promotion offering a rare ten percent off all our purchases. A very cool product was their Lip Glow lip balm that looks neutral colored in the twist up tube but magically bonds with each individual’s lip chemistry to color the lips a natural accent tone! Although it became waxy feeling on me (reacting with the vitamin E stick I use?), I included but I was never advised of its existence when a decent sized purchase was made.)
Great customer service ach time I’ve been in here. By the way, I did get the sunscreen.

Went into the store to find something to where for the Christmas season. Walked around for probably about 20 minutes and not one employee asked if we needed help. A few employees walked right by and did not say anything to us. Disappointed in the service provided tonight

Love this Nordstroms … The employees are very helpful and are attentive if you have any questions :) … If something isn’t in the store, Nordstroms even ships it free of charge ! The only thing I wish they carried was more beauty brands and a better selection of shoes…
Now two stars comes off for some of the girls at the Mac counter. Couple of the girls are rude and act as if they’re almost too good to even help you. One of them being Diana not sure her last name but she has tons of tattoos.

This place is awesome… Customer service is top notch (Tanya) was the wonderful lady that helped me choose my wife’s new shoes for her b day. The whole staff is extremely helpful and always in a good mood. Will be coming back soon

This is a smaller sized Nordstrom, almost smaller than the one at Tyler Galleria in Riverside. The parking lot downstairs will take you right into the store.
The selection here is really limited in my opinion. I often find myself having to order the items online and have them shipped to me. There’s a nordstrom café inside on the 2^nd floor and e-​bar outside the 1^st floor.
The workers here aren’t as ”competitive” and screaming to ask for help, which I prefer. As a whole I like that this Nordstrom isn’t crowded like other ones but just wish they could beef up their stock.

Customer service is everything to me and Nordstrom definitely did not disappoint! I purchased a couple of things from Mac online, but when I picked them up they didn’t include the samples that I placed along with my online order. So I asked for the cosmetics manager, and she was just so gracious and helpful! She assisted me with the samples what I was interested in and gave me trial sizes! Came home with a bag of goodies and I must say I’m one happy camper!

The sales people here are nice especially on the fourth of July. Working the holiday usually sucks, so it was a nice thing to see. The store isn’t as big as other nordies and seem to have a limited selection of shoes! Their make up and hand bag department also seems to be on the small side compared to other sites I’ve been to in the OC. It’s part of the Montclair mall so it’s conveniently located next to other shops and the 10 Fwy. No complaints other than the limited inventory.

This Nordstrom is small and doesn’t have much. The Montclair Plaza in general is small and sucks. This Nordstrom is 2 floors and has small departments. I came here a couple of times to buy new Uggs and new Nike free runs but they never have my size so I always end up ordering through them. The employees though are helpful and friendly and the good things about Nordstrom is you can order and get free shipping and either have it shipped home or to the store :)

Love Nordstrom, love their approach to customer service but this store is not well stocked. As another Unilocaler wrote, «I can get it shipped to you for free» is tiresome. We shop for immediate satisfaction, not delayed gratification. It’s a smaller store and it took them years to renovate it. The staff is generally very nice and helpful (they can get all the things they don’t have in stock shipped to you for free!). I shop here because it is close to my home but I prefer South Coast… the original Southern California mothership for Nordstrom.
This store, particularly, has had employees who have worked there for years which is an endorsement for the company but I would like to see a greater variety of sizes in all departments.