Payless ShoeSource

Dear Payless,
I had a very bad experience with your one of your chain stores. Here is my synopsis:
12÷12÷14 @ Original Receipt #: 2512−1311−72 545
Management needs to go back to school, perhaps get a degree. Ran into a situation whereby, we tried to return a pair a shoes that went on sale to get the difference back. The sales person had to get manager approval. To clarify, the shoes went on sale a while ago and we went back to get the difference back with no problem. The shoes went on sale again $ 10.00 lower. So when we went back to get the lower price. The sale rep. had to get manager approval. The manager said, NO. It was a return receipt. So, I said, that is fine, just return the item to my wife. and I will buy them back (I’m a different customer). The manager said no. I think this is called discrimination. Watch out Payless, you need to train your managers. You do have a sign that has customer satisfaction. Well, THIS CUSTOMER is not satisfied. Your management sucks.
As a result, we returned the shoes and received our money back and bought a better pair of shoes at MACYs. (Another scenario, if I went back the next day, to buy the shoes from a different sales representative. DUH). Revenue lost.
This is pure economics: «When economists refer to the „opportunity cost“ of a resource, they mean the value of the next-​highest-​valued alternative use of that resource.»
Payless, you should rethink your management philosophy. I even ask to talk with the manager and the sales person was the only person I could talk with who was pathetic as well. She just blamed everything on her manager that she could not even do the transaction. She even quoted, that she could not return the shoes and have me as a different customer buy them which she said was directed by her manager (LUPE)…WOW… Lupe, you are an example of a manager you don’t want to exhibit.
This is true DISCRIMINATION.