The Face Shop

Came back again today and as usual, everything was clean and neatly stacked. However, I did not receive samples, even after spending $ 90. Sigh. Oh wells. Overall, it is a good store, but I will probably start going to the one in santa Anita mall.

Had to rate it 1 star lower because I miss the kind ladies that I had known for 9 to 10 months… I guess they were both pregnant and probably still on maternal leave or something the manager (not sure if she or the same one is still there) and the other tall lady are both my FAVS and they know we really well since they know I am always their customer that often shop there… this other lady when I walked in few days ago, she was nice but many she was a bit intimated since I was carrying my backpack and my history book from school… I felt like she was judging but oh wells I can’t blame her haha
I only went in to repurchase my ALL TIME FAVORITE Hair Masque! I also bought the tiny hair oil since this weekend they have a 30% the whole store! ^-^

I like the brand tho not big fan, but use the product along with.
Visited this store around two ish to three yesterday afternoon. It has got entire purchase discount which sounds good. The BA was not Korean tho it’s not an issue just different from regular Korean products store. However she seemed not professional, e.g. without knowledge about the difference between face water and toner. The attitude was quite flat and low as well.
Not interested in visiting again.

Try to use $ 5 coupon for my purchase, but the staff keep saying I can use it next time ! No time to argue, just Not going back to this place!

Thanks for to service, the good store is down to two stars!!!
The products are great. I kept on going back. For a few months I have been back for the same product, yet they told me its out and will be in stock next months. Until now, they are still out of it. I was disappointed. The sales said I should try the other store. Nothing more. Then I asked about another product. She directed me to an item, and I asked if that’s the only of the kind I want. She said yes. I said I bought something else before, telling her full description, she brought me to IT. So, she basically don’t care. I felt strongly that I am interrupting her day.

I came here for the first time on 4÷9÷2016. Bought a cleanser, facial lotion and a cushion set. Everyone seems to praise how much samples this store gives but I only got 2 small small sachet samples… Over $ 50 and that’s all I got? I was pretty disappointed and they weren’t very attentive.

Good selection of Face Shop products. If you’re a fan of TFS, you won’t be disappointed.
And who wouldn’t love a whole wall of sheet masks. Sigh!

Don’t get me wrong, I love the products. The reason why I’m bringing my review down a few notches is the customer service.
For the past year, I’ve been here maybe once every season, to update my skincare routine, to restock on some favorites (Rice Brightening Face Wash will ALWAYS be my winter cleanser), or to try a few new things. All the products and annoucment of sales on Facebook have been great. The only thing that has been different each time was the consistency of customer service.
There’s one girl that I really love; I think she remembers my face since I went here twice on the same weekend, due to a sale and last minute stocking stuff gift for a friend that was visiting, but everyone else was pretty downright offputting. Not necessary rude, but seemed kind of weirded out that a guy would be buying some skincare products. Hey, I want nice skin, and I could easily taken my business to a different TheFaceShop branch. I like going to this branch because I love going to the other stores, just to take a peek of what other goodies I can pick up. (Granted, I found out on Facebook that the branch in the Focus Center in San Gabriel also takes the same membership,
).
I had two issues with this branch:
1) Somehow, I got enough points for a $ 5 discount; the first time, I couldn’t apply it because of the sale, which is understandable, and they were kind enough to put the coupon back onto my account, and told me to use it again for another time. Beacuse the second time was still running the same promo, the third time was the time I wanted to use it, and it magically disappeared. How can the coupon be used, if I wasn’t able to use it the second time? (The second time I went, the cashier noticed the coupon was there, but I didn’t see a discount amount on my receipt).
2) No samples given. Really? I just bought $ 20 worth of stuff, and there was no samples? I went in one day to buy $ 10 worth, and I got two free sheet masks. And I had to inform them that I had a membership, instead of them asking me. Talk about laziness.
With that said, I may start going to the Focus Center branch, because I can’t tolerate bad customer service. Except to see me there, with bags of TheFaceShop, Bake Code and Daiso in each hand.

Love the products here! This location is pretty large and has most of the products they carry. There’s often sales and they take credit card with$ 10 or more purchase. Staff answers questions when asked but otherwise just sorta stood by the register and let us shop. Parking is underground and free.

Don’t go there guys, please! This shop has bad return policy! I could not believe that! The workers will make you mad ! Only WTF could describe this shop and the workers inside the shop!

This is a great place! Both girls working the night I went in were very knowledgeable in the products and what they did. I will be honest, I think I got taken by their sales. I bought more than I should’ve and bought a foundation that’s way too fair for me. Regardless, no regrets other than the foundation. I will be coming back for face masks!

Come here all the time, I just dont check in that much. Their products are amazing. I am in love with the store and the people here :)

Friendly and helpful staff! Came here to buy a gift for a friend and the workers were the extremely sweet. However a lot of the popular items were sold out already and have to wait for shipment to come in.

Located in a plaza off the 10 freeway, this place is very convenient!
They carry lotions, body creams, sheet masks, lip care, or anything in that range so for me, it is a one stop shop for beauty care. I always have to get a few sheet masks when I visit the Face Shop. Recently, I saw that they had a mini capsule pack which is a type of face mask. Seemed interesting to try and it was amazing as I expected. I recently came back from a trip and got a moderate sunburn. This mask helped a lot! Definitely try the kelp mini capsule pack.

Aside from my recent trip to the Face Shop, a few months back, I got the Rice Ceramide Moisture Toner. This toner moisturized my face so well that I don’t have to to use moisturize cream for my face! It works that well. The toner is a bit thicker than other toners that I have used but once it is applied to the face, it is luxurious.

Very cool place with some unique items and good customer service. The girl who helped me was super sweet and the prices won’t break the bank. I ended up getting a 3D face mask as well as a green tea body splash that smells great all under $ 15.

I went in with a friend 30mins before closing and though it was almost closing time the associate was more than happy to help us out.
I bought some blackhead strips that worked really great, a super cute hand lotion, and makeup removal wipes. I was really satisfied with my items and experience at The Face Shop.
I would definitely visit again.

Tucked inside the Atlantic Times Square lies a new store, The Face Shop. Only open for almost 2 months now, the Face Shop offers a variety of skin care products, accessories, nail polish and even some make up items! I took my time browsing though the store which luckily wasn’t too crowded when I came around 5pm on a Saturday evening.
Ended up purchasing the green tea facial cleanser ($ 10), blackhead remove peel-​off cream ($ 8), and an eyebrow pencil ($ 5). The green tea facial cleanser smells really good. It’s only been two days and i haven’t seen much difference but so far, it’s not irritating my skin, so that’s a good sign! The blackhead remover stinks … so far. I’ve tried it on myself and boyfriend. It didn’t seem to take anything off. Maybe we need to do it a couple times? I would prefer to buy the strips. I absolutely LOVE the eyebrow pencil! Perfectly arched to make a perfect brow every time. The black/​brown works well for girls with black hair and makes your brow look super natural.
Definitely coming back to try more of their products. Like Sephora, free samples are provided at checkout!

Cannot believe I battled traffic all the way to ktown one day before Christmas just to go to Faceshop. well little did I know there was one literally a couple minutes away. So imagine my excitement today when I saw the bright store sign during a random trip to the shopping center.
Anyway, the store is very brightly lit and clean. There is MUCH more variety than the one in ktown (next to chocolate chair) but the girls don’t seem too helpful at all… although they were pleasant. They just didn’t seem to know how to introduce their products to customers. Next time I need anything from Faceshop, it’ll likely be at this location. ;)

A new face has emerged in the ever-​expanding market of beauty!
If you’ve ever been piqued by Korean skincare/​makeup routines, the Face Shop should be your first stop! Forget ordering online — the shipping costs are insane (or the minimum for free shipping is ridiculously high), sometimes you’ll get duped into buying fake products, and you don’t have a sales associate who is familiar with the products to make recommendations while looking right at your face.
This store is located across from the optometrist, nearby Green Island. It took over the space of what used to be another cosmetics store, but the products and services offered at the Face Shop are so much better! The two employees working were friendly, and they offered their advice on what would work with my needs; they didn’t try to upsell me or introduce me to products I had zero interest in. Granted the products are pricier than what I saw in S Korea while I was on vacation, I’d still much rather pick up my items here than order them online and have to wait an eternity for it to arrive at my doorstep. As for the selection, it seems rather limited… but perhaps they’ll add more since I went on one of their opening days.

Woohoo welcome to monterey park face shop! (:
I was so happy because this is within half a mile from home! But yes this place does come with the price increase compared to the face shop in korea. Think about it guys, all those fees dealing with taxes and freight to just ship it here to America adds up so as a business student I understand no matter how bad I want to save a few bucks and buy online.
The store is very brightly lit and clean ! The workers are very nice but it was a tad awkward when there was just the five owners there with just me and my friend at the store lol. I ended up buying a facial cleansing oil and two of their «make me star» gel eyeliners that are awesome! It was 30% off so pretty much same pricing as online!
And did I mention Kim Soo Hyun (you who came from the star) is the face of the face shop: P