Focus

If I could give this store a negative 5 stars I would. Horrible customer service, I got s pair of shoes as a gift and they weren’t the right size. I went to exchange them and they didn’t have my size so they told me they could get them in the next week but I would have to take store credit in the meantime. I never got a call, I went to check in on the shoes and the store is now a vacant space at the mall. They have my money and I have a measly store credit receipt that I can’t use.

I bought a pair of shoes here a few days ago. I came home, and decided I didn’t want them. I went back to the store today, and was informed that the store does provide any refunds, and will only issue store credit for up to 7 days after purchase. I ended up getting store credit, and struggled to find another pair of shoes in the store. The store is filled with crappy, uncomfortable one or two time use shoes that will soon fall apart. I will NEVER shop here again. I can’t believe they even allow a store that provides a store with this return policy, as well as poor quality product, at the Del Monte Center.

Wow I was shocked to see this new store at Del Monte today. Focus. It’s like a DSW but for non-​brand name shoes, might as well call it a shoe outlet. This huge warehouse like shop is filled with nothing but ladies shoes, strappy heels, flats, one pair of decent galoshes, heels of every color (a lot were patent leather… are those necessary?) and boots. Some of the boots were pretty cute and definitely affordable… I’m talking $ 30 to $ 40. But for the quality I’d rather pay $ 50 for a brand name pair with much better quality at Marshall’s or surprisingly even Ross.
Saying that I’m sure their are a lot of ladies out there they don’t care about the quality and this is the place for them. This would be the place to find that random pair of hard to find shoes that you may be looking for… for a random crazy 80’s prom themed party or a Halloween costume. Sweet petite lady running this huge shoe store.