H&M

Actually I would like to change my rating to -!
Let me start by saying I have had the worst experience in the store than any other store in my entire life! THEY ARE 100% RACIST! So if you’re African American do not shop there or you will be followed the entire time! I went in there with my two children, one in a stroller and I noticed an employee nearby. He did not welcome me go the store or offer help. 5 minutes later I see him in another area a 2^nd time, another 5 minutes later I see him in the fitting room when I wanted to try on clothes, that’s a 3^rd time, then when I came out and went to the children’s section I saw him again the 4^th time and when I looked at him I caught him staring and he immediately looked away. That’s when I was positive he was watching me. I stopped him and ask was there a problem? He said no, do you want to speak to my manager? I said yes and his manager came to speak to me and said we have employees here «your color» but I did not see one that day or the first time I shopped there. I said that did not mean anything and he did not seem apologetic at all. He claimed to send the employee there to clean but I didn’t see a mess!! I put it all together that it was him (the manager) that sent the employee to watch me! Unbelievable! It is not a coincidence that he was in every section I was at the same exact time. I bought the merchandise only to leave the store and realize that I don’t want this store getting my money. I refunded it and told the girl why in front of all of the customers. I have money my husband makes more than all of the employees there combined, I am with my children trying to shop in peace and I couldn’t. Little did he know I have bags worth 10 of his paycheck and designer clothes and shoes as well as my children. So shopping at h&m was not a luxury for me. I will not return to this store! You should not judge someone by the color of their skin!

I came in late like around 8:40 with my boyfriend. I get it ladies and gent, you close at 9. We took a spur of the moment trip to come down to Monterey, so I wanted to grab something I could wear out for the night. I went as fast as I could, the dressing rooms were closed by 8:45… Guy was annoyed I tried on clothes, and then when I apologized and thanked another employee as walking out, I hardly got an acknowledgement. To the young lady who rang me out at the register, big shout out for your patience and thanks for your help. To the other 2… Sorry to have been such an inconvenience. I checked my phone as I left… It was 9:02. I’m sure those 2 minutes just broke your night.
P. S. I work retail too. I’ve stayed 15 – 20 minutes after we’ve closed for customers to finish. I’m a very reasonable person when it comes to others in retail, but seriously, that was some pretty bad customer service.

Why not? Fun, fab, easy. Want inexpensive clothing with style? It won’t last, but it’s not supposed to. This is not investment shopping. But it is fun and of the moment. Fashion as fast food.

Needs new management.
The store is unorganized and the dressing rooms were filthy.
Im a fan of H&M but not this location.
the sales associates as well as the department managers & store manager are all rude, unprofessional, lazy. Gossiping about their personal lives and speaking negavitely about other employees on the front floor.

Have shopped at this location, as well as others, and have come to the conclusion that, the philipino manager, (Inga?) has no people skills, professional skills and is just plain rude. On the other hand. The clothes are cheap in pricing and quality, but, when I purchase something, and then return it, (with receipt and tags still on item, clearly new condition) I expect a full price refund, not a «sale price» or al least a store credit for full price! Let me clarify. I Paid $ 17.95 for a dress. I attempted to return and was offered $ 5.00. Bottom line! I will think twice about my future purchases and will avoid «Inga» like the plague!

I like this store because I always seem to find something here.

One of the worst experiences as a consumer I’ve ever had. I will NEVER shop at H&M after my visit to this location over the summer.

one of female staff were very rude and doesn’t know about product. I told manager but manager was stupid also LOL

H&M is one of those places that have cute styles at decent prices. I think the prices adequately reflect the quality of their clothing, so you never feel ripped off. You know exactly what you’re getting. I think the one big complaint I have would be how they PACK their clothes on the racks. You can’t pull out a tee or pair of pants without a major struggle, and forget trying to get it back on the rack. I can’t tell you how many times I’ve given up on a tee because it got stuck or I ended up pulling out five other shirts with it.
The dressing rooms are tiny and backed by a curtain, so pulling on a pair of jeans without falling over is like a Ninja Warrior challenge. And because they’re so small, the mirror is right in your face which makes it hard to tell how something really looks on you.
The guys department is really lacking at this location, too, as is the accessory area. I hear Santana Row and San Francisco have killer stores, so I’d like to check them out.

I’m used to the bigger H&Ms (San Francisco, Chicago, NYC) but this one in Monterey has a great arrangement but the guys section lacks a lot. I prefer to go to the one in Santana Row.

Just a regular h m store. They got some good selections here and reasonably priced.

A nice H&M location, nice set up.
My family and I wandered in here around 10ish, which was nice because there weren’t too many shoppers about. The sales associates seemed like they were either in a rush to put clothes back on the racks or were trying to avoid customers. Any time my husband and I came close to one, they hurried in another direction. O… Kay…
The maternity section… not clearly marked. I walked around the entire store 2 – 3 times before I finally cornered an associate to tell me.
«Oh, do you see the mannequin with the belly bump up there? Near the registers on the right hand side? That’s maternity.»
Selection is very slim compared to the H&M we’re used to in Walnut Creek.

I was super excited that they opened up a local H&M. The prices are great and the quality seems a lot better than other similar stores. The service was lack luster. I was not greeted when I entered or acknowledged when two associates were having a personal conversation next to me. Minus one star, for the lack of service. But, overall the new location is good for what it is…

I was SO stoked when I found out this was coming into Del Monte Center. I’ve been to other H&Ms and I love the store for their cheap, fashionable clothes. This H&M is a little smaller than the others I have seen. Their clothes are nice, though they don’t have as good a selection as other stores. Plus, they’ve finally started using the Small, Medium, Large sizing system for their clothes, well at least for their main line. Their «Divided» line still has those annoying number sizes…
Like most other stores, they charge 10 cents for bags, but at least its a handled bag, unlike at
Macy’s.

All the employees here are so friendly and helpful! I like going into this store. Great prices, variety and solid products.

The most organized H&M I’ve ever seen by far compared to SJ’s.

I am glad this FINALLY opened in Monterey. Glad to not have to travel to San Jose or further to enjoy one of my favorite stores. The selection for men is OKAY (not great) but glad they have a kids section.
Great price points and okay customer service (i have been in retail and customer service for almost 10 years). You can tell when they are closing because they just want you out like another person commented.
Looks clean and neat in presentation but hopefully if I am there close to closing, I don’t get hurried out the door.

Let me start by saying that I LOVE H&M… usually. This place is horrible. The fitting rooms are disgusting! Huge dust bunnies and hair on the floor. Ewwwww. Do they own a broom? Seriously. I don’t even want to take off my shoes to try on the clothes. Who knows what germs are living on those clothes (ick!). The employees aren’t helpful and the store is completely disorganized. The «professional» clothing is in four different places, the basics are all over… trying to shop here is like running in circles. This store is a huge disappointment. This store needs new management asap. AVOID!!!

Stoked for this store to be here for the mere fact that they have the cutest little kids section so I can buy super cute, trendy, affordable clothes for my one year old! The women’s selection however is more of «meh». I know this is a minute sized H&M compared to the H&M’s in the city however that does not mean they have to pack it with the most boring ill fitting selection of their clothing. It’s like this store is the red headed step child of the other H&M stores I am used too… Sigh…guess my one year old will be repping for them, but not I!

3.5
I have a very short term memory… probably has something to do with my four years (yes, not five, surprised?) at UCSB but my housemate re-​jogged my memory this morning about H&M opening today so I ran over and gave it a whirl. Now for those of you who don’t know H&M offers affordable chic up to the minute fashion wear with a Euro twist. The H&M I know (the ones in San Francisco) offer it all. Some higher-​end looking stuff for dirt-​cheap (compared to the runway version) and a lot of nice coats think military-​esque with buttons on both sides on a coat for example… well I know it is summertime or soon to be but my fashion-​forward friends Simone & Nico (whom I ran into outside) were so spot-​on. There is nothing European going on in there and it’s like a pricier Forever 21. The summer dresses and the color scheme screams sun kissed beach raver or new age hippie chic whatever you might want to call it. I did grab a few things but stayed to the basics like a v-​neck cardigan but I got the teal one because I was feeling a little crazy and a few summery tops and flowy dresses… why not.
I’m stoked their in town and love that there is another reason to stop by DMS but I’m just not feeling their summer apparel. I hope I will be seeing sexy chunky coats and work blouses with Beethoven ruffles … I forget what they are called but I think you can figure that one out.
Either way, go check out the scene… they had a DJ today and most of the crew seemed very happy and helpful. The lady who helped me at the register today was lovely and from the Bay Area. A bunch of them are here to make sure things run smoothly and I think that is a brilliant idea. When I asked the young lady fixing the mannequin near the door what time they closed she seemed unsure… she said, «I’m pretty sure 9»… well I think that is something they should go over as a team.