Macy’s

Macy’s as a whole has really dropped the ball on customer service.
This store in particular looks stuck in the 80s.
The cloths are always sold out. There is never a good selection and the prices are ridiculous.
They still cannot line bust very well and there are never enough cashiers to get people out and on there way.
Christmas time, I bought Lancôme Miracle perfume. I was charged 3 times so what should have been $ 80.00 turned into $ 240.00. The girl at the counter said don’t worry it didn’t go through. But it did. We left and went to eat and checked our balance. There it was. We had to come back and we went to the same counter. The girl was gone but another girl helped us. She was perplexed and had never experienced this issue before. They had to call management upstairs and it took this young guy, Dustin, 25 minutes to come down stairs. When he finally got to us, he had no idea why he was called down. So once again we had to explain what happened. We had to call our bank and have him talk to them. It was a nightmare. Wasted 2 hours of our Christmas shopping.
The dressing rooms are always a mess. No one puts the old cloths back.
The last time my daughter and I were in there, there was a man lingering around the little girls dressing rooms. No accident. No he was not with anyone either. I stayed by my daughter the entire time. No management around to ask him if he needed help or to stay near by to monitor the department. We had to pay for our children’s cloths in the kitchen area. That was the nearest cashier and we had to wait 30 minutes.
I don’t come here unless I don’t have another choice.

Okay Chris in the men’s Levis department is honestly amazing. He knows exactly what he’s talking about and is super friendly! He is the only reason my boyfriend bought some jeans from Levis. Thank you Chris!

What a well– kept store with plenty of stock. Loved my visit here during my vacation in Monterey. With coupons and helpful cashiers I was able to pick up some items I forgot for reasonable prices. I simply love their clothes, especially the brands INC and Studio M. I was able to walk out of here for under a hundred bucks with a swimsuit, two fancy shirts, and one sun hat. Usually a swimsuit alone could run me that. I’d come back if ever on vacation here again.

The guy who did my makeup at Mac gets **5 STARS!** I will review him as well. He was wonderful, patient (I had a toddler with me) and got my makeup perfect for my maternity photos. The woman at the Chanel makeup counter gets **0 STARS** because she was a condescending jerk. But, 0 stars isnt allowed so I’ll give her one star. Let me explain:
I needed to buy some new makeup and also needed my makeup done for a photoshoot I was doing. The Mac counter was busy so I decided to browse other counters. The Chanel counter was open– both employees were free– and I asked if they offered the same sort of make-​up program that Mac offers (with a purchase of product they will do your makeup). The older woman who was «in charge of make-​overs» told me that their makeup was «expensive» and that I «might want to look around because Chanel asks that you buy 2 – 3 items in exchange for your make-​over.» I told her that was fine because I needed new makeup anyway and she insisted that I look around because their items were SO pricey and it was likely a minimum of $ 100 I’d spend. I again said that was fine– she rolled her eyes and told me I could make an appointment. I can’t help but assume it was because of my appearance. Although I may look different than her average customer (a sleeve of tattoos, jeans and a loose tank with a toddler on my hip), the cost of the products would have been totally fine. I was so offended and had a few choice words I wish I would have said to her. She lost herself a sale and potential returning customer because of her judgy snobbyness… will never go back.

Just had the absolute worst experience in the shoe department. For the second time. These people are paid commission so they help who they think they’ll get the biggest commission from. They also get a kickback for talking you into applying for a credit card. I was planning on spending a lot of money because I had a few pairs of pumps I had come in for. Couldn’t get anyone to give me the time of day. Shopped online, spent the $ 300 I would have spent at Macys. Their loss.

The reason of this review is bad because the manager was rude with that attitude not even her cat won’t like her he should retire at her age.#Scrooge

Went into the watch department at macys today looking to purchase a watch. Browsed for a good time, examining several items. The lady at the counter was chit chatting with a customer about old high school memories or something of the sort, which was fine. Just wish that after she was done, she would have at least acknowledged the customer with a watch in his hand ready to purchase. Instead, I got the cold shoulder followed with an «I’m going on break» which was said indirectly to me, announcing her decision to not assist. Whatever. Guess I’ll have to get a watch elsewhere.

This is truly the worst Macy’s I have ever been to. The staff is so unfriendly and so unhelpful. I am being forced to shop here for maternity clothes and they can never bother to actually hang the proper clothing on the right hanger. It’s so difficult to find sizes and there is no one to help you find what you need. Furthermore I waited in line– once in children’s and once in maternity. I stood in line for a total of 20 minutes. Get your shit together Macy’s.

The staffing in the shoe department is obviously commission based. They only help you if they think you are going to immediately buy a pair of shoes. It is not service – just rush to get you shoes and then ignore you. It’s pretty pathetic. The housewares department is pretty pathetic as well. With the exception of Jillian (she is very knowledgeable and helpful), the girl I spoke with was completely incompetent. I asked her about reidel glassware and she looked at me as though I had a third head. She had no idea that there were different glasses for different varietals.

This is a big shoutout to Chantal at the Bobbi Brown counter! What a talent! I am moving from Monterey and I will miss her! I am a professional and a mom of three with very little time and she devised a great routine and pick great products for me. She has a lot of knowledge to share, has refined taste and is very personable. If anyone in the company reads this, she is a gem!

If you’re shopping for linens make sure you see Robin. She’s super nice and will help you with anything you need. They have a big selection but don’t hesitate to ask if you don’t see what you want. They will order and have it shipped to your house. Win win!

I’m writing this review because I had such a good experience with Christie, she helped me and my sister out in the jewelry department and was awesome. She said she usually works in the home department, but she is amazing so friendly. You need more employees like her. She was the best and she makes me feel like going back, amazing customer service Christie!!!

There’s really nothing special about this Macy’s. And yet, I entered expecting it to be a little something more considering the neighborhood it was in. But honestly, I could’ve been in any random Macy’s in any random town.

Eeeeeeeeeeeeeeeew! Nasty ingrate at the Bare Minerals counter. Why go to work if you’re going to be a jerk to a customer? Why pretend to sell a product when terse, harsh, impatient is your roll? It’s MACY*S for darn sake – not high end shopping. How can a shop girl be so lousy at a job? Go to M.A.C. where the delightful sales people are first class and care.

This review is completely in honor of Amy at the cosmetic counter! I brought three twelve year old girls into today to get a make over and understand how to accentuate their natural beauty not mask it. She was amazing with them!!! The girls felt stunning and continuously checking their reflections after leaving. Thank you for a great time!

Totally and utterly incompetent staff!
The staff member didn’t tell my wife that the Lancôme products she just purchased were on «Pre-​sale» until after she paid. Which meant that she couldn’t take them until the pick-​up date. Then she told us the wrong pick-​up date. When we finally came back on the correct pick-​up date. Macy’s had sent the products back to the warehouse because they couldn’t keep products on their floor for more than 2 weeks. And on top of this all they had terrible customer service and made no attempt to right the situation, other than refunding our money.
I will never be returning to this Macy’s, or any Macy’s ever again!
Too bad Unilocal doesn’t have a 0-​star feature.

I’m pretty sad to give this store such a low rating, especially since I used to work there many many moons ago.
The store was pretty filthy. Not only on the display racks (I’m talking massive dust balls), but the floor itself looks like it hasn’t been vacuumed or cleaned in quite some time. When I needed help in the jewelry department, I basically went on a goose hunt to find a customer service rep… I ultimately gave up since it became apparent that there was only ONE employee to run the the handbag department AND fashion jewelry area. Seriously? Come on, now! I felt sorry for the gal because she was obviously overwhelmed since she had about fifteen grumpy customers, like myself, wanting help and wasn’t getting it. When I walked through the other departments, I wasn’t acknowledged, no one smiled at me… NO ONE HELPED ME! When I worked for Macys, you always made a guest feel like they exist and ask if they needed anything. Has management really gone downhill THAT bad in terms of training and enforcing the rules?
Just.sad & disappointing that this location has gone downhill.

I recently went to the Dior counter to get color matched for a bb cream. Estee Lauder was suppose to send me their bb cream but I received a letter in the mail a week later stating that they do not have my shade, boo :(However my experience at the Dior counter made up for it! Sharon and another sale associate were so helpful and informative on the product (s) I was looking for. Besides my hunt for a bb cream that isn’t heavy and is super hydrating, the SA (she’s half korean, I forgot her name!) recommended a very hydrating oil serum and the essential 1. I was very skeptical because I began using SK-​II essence 2 months ago and I really wanted to fall in love with it (but my pregnancy hormones is drying the life out of my skin). I purchased the Dior skin care products knowing that I can return it if it does not work for me.
A few days later, Sharon the counter manager gave me a courtesy call to follow up with me. I expressed that within just a few days of switching up my skin regimen, I absolutely find each skin care product so effective already! I appreciate that they remember me (maybe because I have a loud voice when I am excited??) But I feel that they took the extra time to make me feel the one on one attention.
I only have one booger to pick: it seems that when I spend a certain amount of money, I do not receive as much free «goodies» which I have been told from a different SA. If I’m investing over $ 500, one little perfume sample is not going to «wow» me (this SA was not the person helping me in the first place, she was gathering my items together). I guess it just depends who you get when you purchase your products. Over all, I walked out feeling great!

Trying to buy a pair of shoes at this Macys is like trying to get a drink at an overcrowded bar. They are understaffed, and don’t give you the time of day unless you are a wealthy-​looking, middle-​aged woman, who thinks they can bring their little shit-​dog everywhere.
I don’t like shopping in stores with dogs. gross. It’s not a kid, you can leave them at home.
Macy’s has no idea what kind of life I live or how much money I am able to spend in the store, so just because I may be in sweat pants, and pushing around a kid or two in a stroller, it is not a good business tactic to serve me last (or wait for me to wave my arms around like an airplane traffic controller).
Plus, I am in my 30s. I have a lot more shopping-​years left in me, than these older women, who look like cadavers being propped up with silicone and gaudy jewelry.
I don’t normally write these reviews, but I have been in the women’s shoe department at this Macy’s 7 times since Christmas (buying, returning, buying, returning, attempt to buy and baby starts crying, buying), and this is the kind of service I received every single time. Different employees, different days of the weeks, different times in the day; my patronage is apparently not welcome there.
And please put a diaper changing station in your restrooms.

This place is soulless. I can think of one person who really likes this store and, come to think of it, she’s soulless too.
I stop in here for three-​ish reasons: 1) bathroom (hey — I’m being honest), 2) MAC makeup, 3) Bobbi Brown makeup. And I don’t wear that much makeup. So…