U-Haul

My experience at the U Haul location was amazing. Jimmy was very friendly and helped me load my car onto the auto transport.

Jim was very helpful and laid back. He rented me a car hauler and did his best to give me the lowest price for the rental,., he is not afraid of helping you with the chains and cable connections. Definitely best UHAUL location I have been in these United States (Soldier that traveled A LOT). By mistake, before going to Jim I tried the UHAUL lady behind the COSTCO in Sandcity and she was more concerned with her time off and vacation, parking and restrictions rather than the customer’s needs and requirements! Give this Jimmy guy a raise for crying out loud!!!

Honestly, this is the DIRTIEST place of business I have ever seen. Dirty drapes hanging half– assed. and literally layers of dust on the desktop. The truck stunk of cigarettes, the windshield was dirty, the interior dusty.
I was quoted a price of 40.00 online, 65.00 when I picked up the truck, and 106.00 final bill. Never again!

Called «Jimmy» at the UHaul on Airport Rd in Monterey, Ca when we needed a place to park our UHaul car trailer for two days. Jimmy was awesome. He explained lot was full, but took the time to figure out a way to help us out. So great to find someone so helpful and nice ;);). We were more than happy to find «Jimmy»! Rest of UHaul people in area didn’t give us the time of day ;(
Kudos to Jimmy … and a few buddy’s ;););)

A truck rental company is judged partially on the roadworthiness of their equipment (U-Haul’s is not) but primarily on how they take care of you when their equipment breaks down in the desert (U-​Haul does not). In our first 50 hours en route, we logged only 13 drive hours; the rest were delay hours. First day, we broke down only 58 miles from home. After a 5-​hour wait in 100º heat, we ended up getting towed to a hotel for an unplanned overnight stay. The second day, we were towed 90 miles in the wrong direction to a U-​Haul center where we had to transload the entire 17-​foot truck ourselves, again in 100º heat. (Turns out, U-​Haul is supposed to hire workers to do the transload, but they didn’t; didn’t even mention it.) The third day, we had a flat tire in the Nevada desert, and waited 4−½ hours for roadside assistance, this time in 111º heat. U-​Haul couldn’t do anything to expedite the service. They won’t let us cancel the contract and return the equipment for a refund. They offered to buy us dinner ($ 50 limit). I couldn’t possibly be more frustrated.

Easy transaction.
They have a body shop and seem to do the U-​haul literally on the side. If no one is there I would just get there attention but I didn’t have that problem.
They had the U-​haul truck I wanted, didn’t overcharge… just very smooth transaction.
I recommend it!