U-Haul

Easy transaction with online order reservation. I received a text on my phone with address and number for my truck rental pickup. Looks like a family owned business. I had a seamless experience with them moving to San Francisco. Dropped off at Bryant st in San Francisco no problem and received receipt via email. Easy peasy lemon squeeZy.

My recent experience at U-​Haul (840 Tioga Ave) was horrendous.
When I arrived at noon with a reservation, no one was there. No one answered the phone or came out. After waiting for more than 30 minutes, we saw a man come out of a building and went around the the side gate to locate an agent. At this point a man came out swearing profanities and told me to get off the f… off the property. As this was the business address I was provided with my reservation, and many U-​haul rentals parked in the location, I assumed it was the business location.
When the agent, Jennifer Lopez did arrive 40 minutes later, she advised me she was at lunch. I advised that I was going to file a formal complaint with the company regarding the bad treatment I received and wanted the name of the man who cursed at me. She refused, indicated he was not an employee. When I tried to take a photo of this man for my complaint, he threatened me both verbally and physically. At this point, I was concerned about my physical safety and called 911. Three police cars did arrive to review the situation. I was given the contact information for one of the officers for my complaint.
When I did leave with the rental truck, I noticed that the paperwork was riddled with many errors, including incorrect starting mileage on the truck. It indicating that I had the vehicle for more than 150 miles more than I had used. Calling the 1800-​Uhaul, throughout this entire experience, was of little value as they advised me that they could only take a report and give it to district manager, who would get back to me in the next 3 days. I did speak to regional manager that evening and he advised me that he would waive the charge due to experience.
This is a mom & pop shop and should not be authorized by U-​Haul. Anyone at the site with Jennifer Lopez (which she resides) has access to all credit info (credit cards and driver licenses) and obviously has her permission to threaten and yell profanities at the customers. Despite the other recommendations I reviewed, I would be be leery of this place.

I recently rented a trailer from this sketchy Uhaul location. My first impression of this place was, where am I? There is a huge, graffittied airplane hanger-​like structure on the property that is empty except for a sad looking, caged pitbull that barked the whole time we were there (about an hour). The employees were nice enough though very slow.
I’ve never hauled a trailer before and wasn’t sure of the hook-​up process but the employee did everything for me and set me on my way. Well fast-​forward to me driving down the 101 South towards LA and BOOOM– the trailer dislodged from my car!!! I am so lucky that I didn’t crash. The trailer was dragging behind my car, attached only by a chain and the entire trailer was jerking my car left and right. The whole experience was very traumatizing.
I called the UHaul roadside assistance number and after being transferred four times and then disconnected, I called back, complained about their service and was told I’d receive a call back shortly to finish the claim. After that, a truck with the two nicest gentleman stopped and asked if I needed help. They properly hooked up the trailer and informed me that the trailer tongue that lays over the hitch ball was not tightened around the ball and hence the reason it dislodged. I was left with damage to my bumper. Do not use this UHaul for trailer services unless you know how to hook up a trailer yourself.
And if you can believe it, I never heard back from the roadside assistance!!!