831 Cycles

Rented a bike for a day, amazing experience. Process was incredibly easy for pickup and an after hours drop off. I would definitely recommend for a great time when you don’t want to own a bike. Renting was the next big thing!

Due to the lack of quality cycle shops in the area. I was forced for geographic reasons to bring my bike to these jokers. Once again, I gave them my bike for routine service. Earl took the bike, and said cool it will be done in a 2 days. Well, 2 days go by and I show up. Here is the answer I recieved «sorry man, we fell behind schedule, havn’t got to your bike yet». I told them a phone call would have been nice, the tech Steve just shrugged and said, I dont deal with the office stuff I just fix them. Another week goes by and they finally fixed my bike. I go to pick it up on a SAT. The light is on, the door is locked. I see the steve truck parked, so I start banging on the door, really really loud. He finally opens up after 10 minutes. He greets me rudely and says «I dont like to be disrupted on Saturdays». I reminded we spoke and I was supposed to pick up my bike SAT morning. He said, very uncouthly scoffed at me «I dont like to deal with customers and that’s Earl’s job, and Earl wont be coming in today.» I basically walked in, took the bike of the ramp myself as he looked at me, paid the joker the money and have since made it my business to tell everyone I know who rides in Monterey to stay away from them! I even wrote a letter to Earl the owner and guess what never got a response back. Very unprofessional crew.

Came into town from orange county for the Moto GP weekend. My bike was also part of the Yamaha bike show for best custom bike. On my way rushing up here I forgot my rear stand, as everyone knows presentation is everything and bikes just look so much better with the rear stand rather than a kick stand. I went to almost every Moto dealer in Monterey and they either laughed at me or simply ignored me with a no. Finally went into 831 cycles off 1933 Del Monte Blvd and met Earl. At first he seemed a bit reluctant, naturally so. But after hearing my story and being able to relate from one fellow moto enthusiast to another. He took a stand from his own shop shorting his shop and crew of a vital piece of equipment and gave it to me. I told him I did not want him to short the shop, he simply said make sure you get first place okay. I laughed and thanked him; in return he only asked that I put a $ 100 deposit just incase I did not return it. I just returned the stand and received my $ 100 back from Earl, in return he refused to take any money as a rental fee. He simply asked did I win and when I said yes, he congratulated me and told everyone on his team about it. The whole crew listened to my story and were happy for me like a family. Great experience and amazing people, anyone who wants top notch service all done by a family style crew please visit 831. The shop is awesome and crew is awesome; not sure where the idiot from the previous review went to, but I can promise you it wasn’t 831 cycles