Red Robbin

I am usually a huge fan of RR restaurants. I think their burgers are the best! However, the RR here in Montgomery has issues. I’ve lived in town for about three years, and I’ve been to this location A myriad of times.
The last six months, however, something has changed at this restaurant. Every server seems like they hate their job. Service is not good. My last two trips here have been less than impressive. On our most recent visit, we ordered a short stack of onion rings as an appetizer. They came out after our burgers. At one point, I saw a server walking towards us with our short stack of onion rings, looking confused. I guess he decided he didn’t know where the order was supposed to go, so he turned around and went back to the kitchen. They did not come out for another 10 minutes.
Our server was not very attentive. Whatever has happened at this location, has to be management related. Kind of sad.
Can I just add a personal note? I absolutely hate that these restaurants have gone to the little electronic console at the tables. Part of what I tip you for is for you to take my card from me, run it, and return it. Having me pay my own bill at the table, just lessens your tip. The service industry at restaurants has gotten so lazy! And these people want $ 15 an hour. It’s nuts!

The service was horrible and the restaurant is nasty. Our booth was gross with food all over the seats. The hostess initially tried to sit out party of four at table for two and we of course refused to site there.
The food is average at best and the amount of time we had to wait for it was not acceptable.
We will not be back.

I have no idea if the food is good. 1hr and 20 minutes… we had bread and sodas… which sat empty for the last 30 min. No food ever came. I left enough cash on the table to cover the drinks, and we walked out. No one said a word to us.
We won’t be back… ever.
Welcome to low-​class, unskilled, uneducated, ultra-​high attrition rate Montgomery, Alabama. It’s close to the mall… so people keep coming. The servers could care less, the management could care less. Within a week they will all likely quit, walk down the street and get another unskilled labor job.
That’s how it works here… and you’ll find this holds true for most of the «chain» restaurants near the Eastchase mall. My family and I just simply stopped coming to all of them.

Food was warm not hot, I like for mine to be hot not

Service is slow and terrible service. Long wait for drinks, inaccurate drinks, order, manager brought over beer cause waitress was a nitz… Refills were sporadic and inaccurate. Took a long time for food to show up. Recommend ‘5 guys’ (which is close) if you’re craving a burger.

This place is really lacking in customer service and waitstaff. They have tons of tables available but there’s no one to serve those tables. The wait was over 30 minutes and the place is half empty. I asked to be seated at the bar but was told that it was full despite the fact that again it was half empty. As I stood there waiting for a table, I saw several meals sit on the counter for over 10 minutes waiting to be served to their patrons. At one point, A waitress told one of the cooks that something was not right on an order and he proceeded to remove it from one plate and toss it on someone else’s plate then just gave her a look like, «just take it.» At that point I just knew that this place was not worth waiting for. It is very disappointing because this area is so nice but they definitely lack of customer service and experience.

Lots of negative comments about this place. We stopped in on a Thursday at 1900. Got the corner seat in the bar, place was ²⁄₃ full. Only one girl behind the bar so she was busy, and apologized for her state but she was doing OK. Apps and burgers were good, beer was cold, but they need to hire some more staff. Average overall due to the frazzled nature of the staff, but improved over the other reviews here.

Great service. Lots of choice. Restaurant was a little dirty. Food came on time. Service was the best I have ever had at the Montgomery Alabama location. Very convenient to shops, gas stations and hotels if you are spending the night.

Service was much improved tonight! Food was delicious as usual. We have had previous service issues, but it seemed they must be working on this issue.

Service was as others described. Took a few minutes for someone to acknowledge our presence. Took about 20 minutes to get our order. Was on a long trip. Waited while my bladder was near busting. After church crowd so I expect some delay. Sat by bar. There is some kind mixing machine that makes a lot of noise. Have only been to RR at home. First time for the wife. Did not have the ingredients to make my wife’s burger. Made it with lettuce instead of arugula. No longer gourmet. Wonder where the nearest Wendy’s? Enjoyed my burger. Apparently they still had blue cheese. Manager comped wife’s meal. She enjoyed her stay. She commented on the building with all of its windows. She liked the parking lot and it’s landscaping.

I’ve come here a myriad of times and there is always at least one thing wrong with my order.
The service is an ongoing issue and I don’t know if its poor management or lack of skills by the workers.

Awful service! Took a long time to be seated. Several dirty tables that haven’t been cleaned yet (we’re talking 8 or so)! Waited a long time for drinks to be brought to the table. Food is ok definitely NOT worth the wait. Waited a long time for the waitress to bring checks, pick up checks, bring checks back. Do not go to this restaurant if you want an enjoyable experience.

May as well be in the Arctic with how cold it is kept in here. Food is what you expect service on the other hand is amazingly slow and deficient.