Sephora

This sephora is the worst one I have been to. And I have been to a lot of sephoras. I was excited when I found out Montgomery was getting a location. But every time I have been here, the customer service is horrible. No one offers to help. They don’t even look in your direction. Even when you walk up to the register they just stare at you. Not customer friendly at all. Now I have to drive to prattville to go to that location because I refuse to shop at the one in Montgomery anymore. The prattville location is fabulous. Step it up sephora… you are better than these whack employees you have hired.

So happy Montgomery now has a baby Sephora inside JC Penny. At least if I am in town, since I have a good idea about the products I want, I can hopefully get them here.
Because it is a smaller store, of course it’s not going to have the huge selection available at a freestanding store. However, there were items that were on display, like the Sephora X topcoat. I asked if any were left – apparently I took the last bottle – which the associate had to look elsewhere to find.
I am such a huge supporter of Sephora because of the stellar personal services offered, but this location is different.
I have never visited a location where all the sales associates stood behind the cash register, and talked to each other, not really paying attention to the customers.
Now, there was a make up artist that greeted me several times and asked me how I was doing, but I really did not expect help from him because he was giving someone a makeover.
I had to go seek out assistance when there were only 3 customers on the floor. The associates did not seem to know much about the products at all. Because of this, I asked if the store had recently opened, and I was told it have been open for about a year. So, I’m not sure what to think.
Maybe more training needs to be done on the products? Maybe it’s still relatively new compared to more established locations I’ve visited?
Whatever the case, this was a very disappointing couple of visits. Just not what I have come to expect from the Sephora brand.