Chili’s Grill & Bar

They messed up another to go order. Unbelievable. And they explained it by saying I didn’t order it correctly online. When I reviewed the order confirmation in my email it was clear that I did it right. They are just so smug about it. They food was good. But to-​go has been a problem since they opened.

Sucks went there about a week ago still can’t get over the fact that the portion sizes were small and that the price was high worst place ever just to let y’all know all the chillis suck in Colorado

Been coming here since they opened and over the years the service quality has gone down.
Like their burgers!
Just not thrilled with the slow service.

Poor customer service. Managers promise to make things right by sending you vouchers to make up for your poorly made food. Don’t hold your breath! You’ll never see it! No one care at this location. Just sling the food.

Well it’s been an 1 hour and 10 minutes and we still don’t have our food. Took us 20 minutes to get greeted and seated. LETS GO!

Came in on a Saturday for lunch. We immediately placed our order for an appetizer when our waitress took our drink order. She delivered our drinks pretty fast and then took our orders for our meals. Over 45 minutes later… still no appetizer. Ten minutes after that, our waitress finally comes to apologize for our wait and offers us free chips and salsa. We politely decline, we just want our appetizer. Another 7 minutes she delivers our meals but no appetizer. My husband asks about he appetizer and she apologizes and says she’ll go check. She returns with a cold appetizer sampler… worst experience we’ve had at a Chilis EVER! Seems like the young and inexperienced wait staff brings down the service.

Avoid the food. This place has nice interior and pretty friendly staff, but man, the food is a horror show. I’ll never eat here again. Ordered the skillet queso, it was more like bean dip than anything, pretty decent, just not what anyone would expect. Also had the grilled fish tacos which were terrible. All I could taste was lime, totally sour, inedible. Girlfriend had some chicken dish which was OK, unusual seasonings/​spices, and they forgot to steam her broccoli. They sent some freshly steamed broccoli but it ended up in the trash, the texture was all rubbery and there were some mystery brown pieces which were not chewable. I know I’ll never be choosing this chain again, I’d suggest you save yourself the torture too. Though I do hear the daiquiris are good.

I won’t be back to this location. This isn’t based on one visit, it’s based on every single visit I’ve had there. They never get it it right. I’ve always had to wait forever for food to come out wrong. Raw shrimp, meat cooked wrong, plastic wrap in my food, cold food, they ran out of mashed potatoes. I’ve told the manager about problems and they are always willing to comp a meal or add a dessert. But they just don’t get it. Yesterday’s visit all the empty tables in the bar area needed busing. They cleared one for us. The table next to us was never bused the entire time we were there. It was a long time. They also don’t clear your dishes as you finish. I only went back because someone gave me a gift card for Christmas. I’m not going back ever.

We come here frequently because it’s close, and there aren’t any real alternatives in casual dining.
The service is generally friendly, and usually attentive. It’s also usually fairly slow. We know not to come here if we are in a hurry.
Today, the service was exceptionally slow. Unacceptably slow. We arrived at about 12:30. Sat in the bar area. It took a while to greet us. But our drink order was delivered
My wife ordered soup and tacos. I ordered soup and salad. Chips come with the soup and salad.
Her soup came out. She ate her soup. We ate most of the chips. No soup and salad for me.
Five minutes later, her tacos arrived. My salad arrived. She finished her tacos and I my salad. Still no soup. Waiter said the manager was working on it.
Another 10 minutes. Ready to leave. Still no soup.
We’ve never had an issue with the food. Just the slow service. Today was the worst we have ever had.
45 minutes later and still no soup. Soup. It’s not that hard.
For casual dining restaurants to make it on the lunch hour, they need to get patrons in and out.
To their credit: we asked for our check without getting our soup. The server brought the check and my soup in a to-​go container. He comped my order.
The response was correct, but the problem is systematic.
DON’T come here if you have any time constraints.
Today: FAIL for slow service.
FOLLOW-​UP…
Chili’s responded to a tweet about this, and sent an email. They sent a form letter apology with a gift card. On the plus side, they responded quickly.

Would give this place 0 stars if it were possible. I’ve eaten here three times and all three times I have gotten sick and been told by my doctor it was food poisoning. If you don’t want to be throwing up for four days after you eat here, I suggest another option. I ate here on Wednesday, had their signature dish «fajitas» with chicken and shrimp. I got so sick I couldn’t even enjoy Thanksgiving dinner on Thursday. NEVER AGAIN!

Colorado Springs is a dead town for foodies and as a New Yorker in exile I suffer greatly. As my friend selected the restaurant and was treating, I could not argue with his selection of Chile’s though in hindsight I should have.
I’m so used to disappointment in this town it shouldn’t come as a surprise but it still gets me.
Though they did manage to cook my burger medium rare as all meat should be, it was flavorless. The menu said it was a «sweet and smokey» burger there was barely any bbq sauce on it and zero flavor. No sweet, no smoke.
Fries were stone cold and stale, obviously having sat somewhere on a shelf for too long. By the time my fresh fries hit the table I was already done with half the burger and over it.
In this franchised culinary wasteland that is Colorado Springs I am almost to the point that I don’t want to go out anymore. I mean is it just that hard to make great food and serve it with confidence? Apparently it is.
2 stars because at least the server was nice.

We always have a good time at the bar ! Happy hour $ 5 sliders& $ 5 southwestern eggrolls or$ 5 boneless wings is a cheap dinner & 2for 1drafts! 3 – 6 m-​f & free chips … Great service, great value. Good food. Hubby and I get out stuffed and tipsy for under $ 20. If it’s not HH — an old timer with cheese is one of the best burgers around & home cut fries (not frozen) Why is everybody SO mean to this place?

Nasty! Chilies has definitely gone down hill, way downhill. Ran in for a quick lunch with my family on a weekday. There were maybe 4 tables in the dining area. Our waitress was new, seemed like a summer hire. We were given water, all 4 glasses were dirty and had «floaters». She came back with a new batch that seemed better until we tasted it… straight chlorine! Awful! We went without drinks. My daughter and I ordered a salad, my husband a chicken sandwich, and my son a burger. Seems easy enough right? The meal took 40 minutes!!! The salads were wilted, the portions looked pathetic, and the burger and chicken sandwich were both cold. Terrible!!! We asked for ketchup and our waitress forgot! We had to go get some off of another table. Will never return. Highly disappointed! Don’t waste your money or time! I only gave them 1 star simply because I could not post my comments without it!

VERY nice interior, clean as a nun’s toothbrush! Prompt and courteous service, Excellent food, the terlingua chili was badass. Beer was ice cold and plentiful. This was last Sunday evening and as I recall there was some stupid sporting event on, the Super Goal or something. Place was borderline empty except for a small crowd staring creepily intently at the bar TV.
Complaints: the serving of hot wings was puny in light of the ten dollars they sucked out of my pocket, I’ve seen bigger wings on mosquitoes. Get bigger wings, guys! :-) Also, my wife’s enchilada plate was pretty much microwaved. It tasted good and wasn’t a disaster, but was NOTHING like the fresh from-​scratch tex-​mex we’re used to.
Threat: we liked the interior, the staff, and most of the food so much we will be coming back. I will look for bigger wings and fresh-​made enchiladas :-)

Absolutely anywhere else would have been better. Hostess asked us to «find a table», problem was that they were ALL filthy. Ordered a strawberry Arnold Palmer which showed up room temperature with no ice and tasted like watered down lemonade. I ordered the spicy shrimp tacos with a side of steamed broccoli which came out with the shrimp still frozen, dripping water and soggy beyond all belief. They also gave me french fries instead of broccoli. I sent my meal back immediately. The bathrooms were a wreck and smelt detestable. At least they comped the tacos. I will still never return and would never recommend this place to anyone! One of the worst meals I have had the dissatisfaction of experiencing.

The service here is spotty; even worse, the management absolutely horrible. The food we’ve had here has been barely acceptable but the drinks are pretty good. We use to go here often because it’s close for us, but after our last experience, never again. We went in for Happy Hour and I ATTEMPTED to order my usual drink, a Bloody Mary. I was told by our server that it was not on Happy Hour. I said that I always get that drink on Happy Hour. The server became argumentative and went to ask the bartender. The server came back and said that Bloody Marys were not on Happy Hour and that they never were. We just left and went elsewhere and we’ll never go back again. I did write a negative comment to the management and a district manager called me and said that the restaurant manager would be calling me. Several weeks later, no call.

What has happened here? Went in today at 12:05PM on a Friday lunch and was told it would be at least 15 minutes «would you like to sit in the bar?» Ten minutes later folks still being told same — over 15 tables wide open and empty? Staffing Issue? Management issue? Not sure I will even come back to see if resolved.

Stopped in for lunch. Found the shopping center layout to be terribly confusing.
Ordered the flatbread margherita pizza, which was way bigger than I expected it to be but was surprisingly easy to eat because it is so thin. It was delicious, light crisp, tangy, with just the right amount of cheese.
I really liked the new ziosk computerized menus but wound up using the traditional one regardless to order. We were in a bit of a hurry so I mentioned it to our server. She expedited our order and even had the manager overlook to make sure it came out quickly.
We used the ziosk to checkout which saved time so we didn’t have to flag down the waitress. The atmosphere is a little dim, with giant televisions looming overhead, so I’m not a huge fan of the décor but it wasn’t bad for a quick stop-​in.
Whole experience took about 40 minutes from order to checkout.

How is it possible to undercook (i.e. pink center) the ¼ inch thick patty of the Big Mouth Bites? I don’t know. Please ask the cook at Chilies. It was not good.

Service at this Chili’s has always been «just ok», this past week was terrible. Our server forgot to bring things we asked for, and one thing that was asked for at the outset didn’t arrive until we were about ¾ done with our meal.
My wife and I did the 2 for $ 20 deal. The «medium well» parmesan crusted steak was super dry and almost inedible. And the broccoli that came with it was uncooked!