Discount Tire Store – Monument, CO

After having a difficult time having Castle Rock discount tire balance my wheels, the monument store got it right after one visit. The people at the Castle Rock store were very courteous and my wait was very reasonable. I get annoyed when I hear people complain about waiting, it’s a popular, Busy place. What do you expect? If a place does competent work, you are going to wait I don’t care what you are dealing with. The best restaurants with the best food usually have a wait. Try going to outback on a Saturday night at 6 o’clock in the evening tell me how long your wait was. Incidentally my wait in monument was very reasonable as well, thumbs up to the monument discount tire store.

The customer service here is excellent. Seriously excellent. A very rare thing to find in auto shops.
It had been too long since I had my tires rotated and prepared to wait for an hour plus (usual wait for service there — worth the wait). After getting out of my car I was immediately greeted by an employee who asked how they could help. We checked the tires together and he explained to me what he was looking for, what the wear should look like at different points of the tires, and eventually thanked me for bringing the car in but recommended against rotating because they had worn evenly. This took me by surprise; most places tend to go forward with the service even if it’s unnecessary, but not this place (not the first time I’ve had this experience here).
The guys here always take the time to educate their customers and while they are still salesmen, they’re not pushy. You don’t get that uneasy, deceptive vibe you get from a lot of auto shops and I always feel good knowing that my vehicle was treated right and I wasn’t taken advantage of. Would definitely recommend.

I’ve been a customer with Discount Tires for over 20 years and trust them with all my vehicles. They’ve installed tires on my classic Camaro, my ’68 Mustang, and my Infinity with exquisite perfection and the utmost care. Great prices, the best warranty, friendly service, and lifetime balancing make purchasing tires a no brainier.

I ordered four tires and made an appointment online. I arrived ahead of my appointment to a VERY busy place. I was helped within a few minutes. We went out, got some information from my car and went back inside where Jay (I think?) explained everything about the tires I was getting — the mileage expectation, the price, what was covered by the additional protection that I purchased. He made sure I didn’t have any other questions before I paid for the work.
I went there expecting to «camp out» for at least a couple of hours. Jay said I would be out of there in an hour. O was. skeptical, but I was out of their shop with four new tires in 50 minutes. Great experience all around !! I highly recommend them.

Drove from Springs to have a pair of snow tires I was interested in mounted to my vehicle (only shop within 30 miles with my tires), and I’m sure happy I made the drive! Working in the Auto industry I know how demanding and stressful the holiday season can be but this shop seems to thrive because of it. I thankfully had Walmart and Texas Road House to keep me occupied for a couple hours. Being told they would stay until every vehicle was finished really made me feel appreciated as a customer. Even though the shop is supposed to be closed at 5, they stay until the job gets done regardless of how late that may be and that type of service is unheard of. Thank you again and keep up the hard work! Will definitely be back for my next set of tires.

Best crew! Great prices! They treat us like family! We will only go to Discount Tire in Monument. Zach – He is the best!

So yes, my previous review was glowing. This visit however, contradicted almost everything I said. I came in, and they said it would be about an hour. 2 hours later the car was ready. Seriously? Are you that bad at partitioning time? Also I was treated as an UIP (unimportant person) when asking general questions. Probably will pick another shop in the future.

I think I just purchased my 11^th set of tires from these folks. ALWAYS done with a smile and felt I was treated fair. Follow up rotate and balance always done with speed with no issues. This location is busy because of great service so PLEASE plan on this!

Always good service. Best prices in town. They match prices too. All around great place for tires. Only place we will go.

We had a very good experience here. The service was quick, friendly, and professional. The work was quality work as well. I’m sure we will use Tire World again.

Great bunch of guys. Always worth the drive.
You don’t feel rushed, and they finish the work within the time they tell you.
I have used them on 3 sets of tires now and been spoiled. When trying to go to a closer Discount Tire (Castle Rock), it made me realize how great this store is.
The techs have handled the over-​sized tires (35″ and 37″) and even the z rated sport-​car tires I have throw at them.
The salesman and the manager did a great job fixing what other locations failed at.
Thanks guys.

I called in first thing in the morning to see if I could make an appointment in the afternoon about 4 – 4:30. Israel said that I didn’t need an appt as he said that they wouldn’t be busy. Against my better judgment and insisting for an appointment, I went ahead and came in as a walk in at 4. An hour and a half later they start to work on my car. 2 hours later my car was done (only had them put on a set of tires on). Lessened learned, when a place accepts appointments and your preference is to schedule an appointment, don’t let them hang up without scheduling you for an appointment. If they couldn’t have gotten me in until a couple of days with an appt, that would have been fine with me as I only would have needed to wait 30 minutes or so vs 2 hours.
The only thing keeping me from giving a lower score is the fact that the techs that do the actual work are very good. If I could score them separately I would give them 5 stars.

I’ve never had a bad experience here yet. The service is incredible, they always treat me with the utmost concern and respect. They are patient and provide quick service. I live in the springs but I gladly take the extra time to go to monument. Thanks discount!

In a world of below mediocre service, this place is a ray of hope. We bought tires here over a year ago and finally brought them in for the free tire rotation. I was greeted at the door by a live person who came out from behind the desk to shake my hand and get me taken care of… they beat their estimated time of completion and all of the staff enjoy their jobs and it shows. Love this place!

Their service has been great. Easy to get in. Fast getting out. A complete opposite from SAMs club and the prices with discounts are as equally good. I had a problem with a shimmy in my steering wheel. They did a rotation and twice balanced all 4 tires (included with the tires) but the problem was still there. I took it back once more, was told they acquired new balance machines and this time is fixed.

They are Fantastic. They are always so kind and explain everything very well. They really do go the extra mile. I first went there out of necessity for a flat because they were the only guys open and they squeezed me in during a very busy time and set me up quickly and we’re very polite. I then thanked him and told him they were the best tire place if ever been to and he said they want to prove how great they are so everyone comes back. I told him I definitely was and I’ve been going ever since. Excellent service and great prices. I won’t buy my tires from anywhere else. The manager is great and he’ll take terrific care of you. They are always looking to save you money and get you a great deal. I highly recommend them to everyone.

Always great prices, great service and back on the road in no time. Buy all my tires here. They worked on my motor home after I hit a curb and blew the sidewall. They replaced the damaged tire with my spare and fixed me up with a new spare pro bono. Awesome place.

This is by far the best run shop in the area. They do great work and they are fast. They take appointments, which is very convenient. Their labor prices are good.
However, their tire prices are much much higher than even their own company charges on-​line, including the cost of delivery to your home!
If you use this shop it is far less expensive to buy the tires somewhere else on the internet, and take them in to be mounted.

I’ve gone to Discount Tire for years now, but this Monument location has only been open about a year. Since they’ve opened I’ve put tires on two different cars. The service here has been top-​notch and incredibly quick. Just the other day my wife and I went by to have her tires rotated and balanced. We were going to leave the car but the car was serviced and back on the road within 10 minutes. Today I got 4 new tires and the wait was 45 minutes or less. Wes and the guys there are very genuine and helpful.

EXCELLENT SERVICE! We were in the middle of a 2,500-mile roundtrip drive from California to Colorado Springs when we were surprised with the need to replace all of our tires. A family member suggested Discount Tire and we had a very good experience there, thanks to Jason. He immediately took care of the problem, gave us good advice and a reasonable (discounted) price on a full set of tires, and had us back on our way in just a few hours – with a warranty that transfers to our local Americas Tire location at home. The guys even put back the jack and spare tire in their proper places. When you’re traveling and vulnerable, you really appreciate the honesty, courtesy and service the guys at Discount Tire offered.