Planned Parenthood Moreno Valley

Such a nice lady was working at the front desk and I very much appreciated her help. The wait time that I experienced wasn’t bad at all, it was similar to the wait times you’d expect at any hospital or medical office. I was there on a Friday right in the middle of the day, and it wasn’t nearly as packed as I thought it would be. The doctor that I saw was very friendly and answered all of my questions. I’m giving this review five stars because it was my first time at planned parenthood and it was a good experience.

If you make an appointment here be prepared to wait a ridiculous amount of time even with an appointment. This clinic does not value your time and the clinicians always give you the run around if they don’t have an answer to a question. The receptionists are nice but it doesn’t cover the amount of time you are here just to get a check up or get your bc. I would recommend the riverside one hands down before ever stepping foot in this clinic again.

No point in scheduling an appointment!!! They have no sense of time. You would think that the one’s who has appointment are priority but not here. My appointment was at 3:20pm. It’s 4:30pm now and I’m still waiting to be called.

This place is super unprofessional. No point of making an appointment, mine was at 1:40 and I’m still waiting here at 2:40, haven’t been called yet. There are still people waiting who were here before me. Go somewhere else if you value your time.
3:15, still in waiting room.
Update: wasn’t seen until 3:35. At 4:25, I left after they refused to do anything for me. All I wanted was to switch birth control pill brands, and was told over the phone when making the appointment that this wouldn’t be a problem. The clinician just told me to see my primary care physician. So wasted 3 hours. These people are useless. I’m usually pro-​planned parenthood. But now I’m telling you to go anywhere else before going here.

I had my appointment at 8:40am but decided to come in right when they open 8:00am, I was the 1^st one to go in and Gabriel walked me to the room and did basically everything and set my chart up blah blah ect. Him and the receptionist were nice and kind and I thank them for that… I waited about 20 min until I open the door and told Gabriel «come on what’s taking so long, all I hear is chit chatting» I could tell he didn’t know what to say. But come one if y’all are to be having gossip time please keep your voices down so patient don’t have to hear and NO it was no meeting there but anyways eventually they walked in went over the same stuff that the nurse did and and just gave me my bag and was set to go… hello that could’ve been done with the nurse in about 25min… Either way please be kind to the customers they make appointment for a reason.

I’ve come here 2 times and as usual I have to make sure I have my entire day off due to the fact that the wait times are always long. The staff are okay nothing special but they aren’t rude but still the wait times are draining.

Planned parenthood isnt what it use to be no more new people working there are rude as hell. Save your time and go to another planned parenthood people working here act like they got a stick up there ass

I had a great first experience. The only down side is that u have to make an appointment. Except for –i believe– pregnancy test. I loved my visit, i was helped the the assistant Debra. She was wonderful and she made feel very comfortable. She helped me with several things at once which was amazing. The nurse Laurie was great, great attitude and answered all my questions. She didn’t make me feel rushed. I may make this my permanent place to come to.

They have been a lot better than before. The staff is nice and the wait times haven’t been so severe.

I have mixed reviews about this place. When I call to make my appointments on the phone the person I’m speaking to seems to completely lack any knowledge about the situation.
The receptionist however being extremely knowledgeable and provide lots of information. But due to the nature of the lack of knowledge in the appointment schedulers I often have to go back 5 or 6 times before I can get a method of birth control.
Wait times are often extremely long even if you’ve made an appointment. And the last time I was there I was made to wait nearly 3 hours for depo shot. It was absolutely ridiculous. In fact I was in the room waiting to be seen by the nurse for over an hour and a half listening to what I thought were two trainees in the next room chatting. It turns out it was my PA and someone else just chatting about life in the next room while I waited. Really? It should be 5 minutes. I finally got to the point where I said I was leaving because I don’t like to drive in the dark, & I was still need to wait another 15 minutes for a 5 minute procedure.

I drive out of my way to come to this one because of a friend, but I Made an appointment yesterday for 3 just to pick up a refill, yet an HOUR later I am still waiting. Happens everytime. They seem to be defeating the purpose bc who wants to waste they’re day here?! Especially if they have an appointment! I think today will be my last day here. Guna go else where now

Everyone that works here is very kind and wonderful It’s never too busy you can always get seen. The wait is never too long compared to the other PP in the IE. These people are here to help

Planned Parenthood has been my birth control and health care clinic for more than 3 years. They make you feel at ease, answer your concerns and questions regarding your reproductive health. I recommend this clinic for those seeking guidance when it comes to method of choice for preventive birth control. Call ahead of time for an appointment.