Al’s Septic Tank Service Incorporated

This was my first experience hiring a septic tank service and things went better than I expected. Our tank overflowed so this was an emergancy for us. Al was quick to return my call, friendly and informative.
Since this process was new to me I called two other places to get a quote. One place never returned my call and another guy sounded a little too grumpy for me to want to work with him. Since his price was the same as Al’s I went with Al’s based on his attitude alone.
Al made a same day appointment on a Saturday and gave me a 2 hour window of when his guys would show up. He said they would be here between 3 — 5 PM and they would call before they got here. I got a call at 3:45 and they were here 10 minutes later. The guys went right to work switching over the fields and pumping the tank and explained everything along the way so I could avoid this situation in the future.
I couldn’t have asked for better service. I’ll definately use these guys again.

This is the 2^nd time I have used this company. The 1^st time was almost 20 yrs ago. The owner (Al) was so helpful & fast in responding back to me. He was even able to look up info to see if he’d come out here before (that’s the only reason I knew it had been almost 20 yrs). He called me back in less than 30 min after he located the file with my information. He told me the size of my tank and how far apart the 2 septic tank opening were. Wow! I couldn’t believe he had that information! That sure helped my husband locate and dig out the 2 openings! I know someone reported about hidden costs, but I never experienced that. Right off the bat the owner told me how much the pump would cost for the different sized tanks and that there could be another charge for breaking up any hard sludge (and he told me how much extra that would be if it happened, which they wouldn’t know until they actually pumped the tank). They came right out and completed the job fast he even inspected the tank and wrote the results on the receipt so I could have that information for my records, but there was not any extra charge for the inspection. He said the tank was in great shape. The crew (and the owner, Al) was very pleasant, patient and helpful with all the questions I had. They kept me updated at all times and called when they were on there way. Top notch communication and I cannot think of a single thing they could have done differently to make the experience a better one. I will definitely use this company again and recommend them without hesitation to all my family and friends. Thanks John (I think that was your name) & Al! I appreciate the excellent service!

Diligent and helpful! Bent over backwards to do everything he could possibly do for our issue. Every phone call was returned promptly and with great care. Very organized record keeping.

Very dishonest people and company! They have hidden fee’s which they don’t let you know until they are done and hand you the invoice! I will never use this company again!

Al’s came out to inspect the septic tank and drain field for a house we are buying. They were able to locate the tank covers immediately even though they had been covered over with grading. They conducted a 30 minute flow test and gave us a report. When the time comes to pump the tank, I expect to use them again.