Best Buy

We went to Best Buy today because my wife’s laptop was acting up. I was looking for a hard drive, but was open to buying a new laptop if my wife decided she wanted one. One thing that’s important to her is that a new laptop’s touchpad have a scroll bar or slider; it’s just the way she prefers to work. We were looking at a nice new Lenovo, and we could get it to scroll occasionally but not consistently. When I called one of the techs over I explained what my wife wanted and asked if there was a way to adjust the touchpad to scroll in Windows (I’m a Linux guy). He told me he didn’t know, that if we wanted a laptop with that feature we’d have to find one set up like that by trying them out, and that frankly, it wasn’t important enough for him to have paid much attention to which ones might have this feature.
I’m not in sales. But I figure that if a customer comes in willing to spend a few hundred bucks, and the only thing they’re worried about is one small detail, that ought to be what you focus on. Maybe not being a snippy, self-​important ass might help sales as well.
We bought a hard drive because we needed one, but we’ll be dropping several hundred bucks for a laptop somewhere else.

This location has matched what I’ve come to expect from every other Best Buy I’ve visited across the country: an oblivious, disinterested staff who’s more concerned with hiding from customers to chat and joke amongst themselves than assist anyone. If you can trap one into a corner long enough to ask a question, he will sigh impatiently for interrupting his gossip-​fest, then reveal his contempt and ignorance for his job by shrugging his shoulders and telling you he doesn’t know… to any question you may ask. This location was impressive at how much worse the salesmen were.
Best Buy clearly does NO TRAINING for its employees. Anywhere. Other locations hire people with better attitudes, but they are always equally unimpressive in any job knowledge. The ONE time I met an employee who actually did know technical specs of the electronics he was selling was because he acquired the knowledge on his own, outside of work.
Nice products, but the floor salesmen should all be fired. Keep a cashier on hand and security to prevent theft. Everyone else in this company chain is a waste of money.

They only cater to college kids and no one else. They are up your butt a lot the other thing to is the geek squad is a joke. The only credit I give them they price match some places online.

Knowledgable and friendly staff while purchasing Kindle Fire HD. Priced matched from Amazon with no issues. Would return in future.

This Best Buy has all the same stuff as any other, but what makes it only three stars to me is how difficult it is to get help in the computer department, even when it is not busy. Every time I go, it seems multiple people are tending to the same customer, and do not even stop to acknowledge that they see you are waiting for help. This most recent time I only had a quick question to ask if a certain product existed, and despite eye contact with multiple associates, it still took a while to receive help. There is no system either for addressing customers on busy days; even waiting at the desk does not guarantee you to be the next helped, no matter your wait time. I still shop there but do my research first so that I don’t need an associate.