Donna Jean Sparkling Clean

Donna is a nice lady. She gets the basics done. There is however not a lot of attention to detail. For example, when cleaning floors she would move shoes, etc. & then just leave them where she placed them vs. putting them back in their original location. I would come home & find shoes in top of the dryer, on the chair in the kitchen, etc. Things that I felt should be dusted in rooms were left untouched. She cleaned for us from Feb-​July. Over this period of time she cancelled on us 3 times (1 of which she changed to a different day & another when a family member was ill — no problem with this — family comes first!). Not the greatest on reliability. It is impossible to clean a house the size of ours over a period of 2.5−3hrs. & yet that is the time she spent in our home for a cost of $ 100 each time. My husband & I are more than willing to pay a fair wage for our home to be cleaned every other week ~ we just felt Donna was doing the basics, collecting her $ & getting in/​out as quickly as possible. The last time she was suppose to clean for us she contacted us the nite before & let us know she would arrive around 12:30 ~ I received a text from her at 12:51 the next day stating she had thrown her back out & would not be cleaning for a while & to take care. It has been 1 month & we have not heard a word from her. If she had decided that she did not want to clean for us anymore that is her decision. However, as a business owner she should be a big enough person to contact the client & let them know that is the case.