Doctors Of The Northshore

I hesitate to write anything because this sort of thing is really a personal preference, but after seeing so many negatives, I feel compelled to comment. My GP who works out of Docs of NS is the most caring, considerate and humane physician I’ve ever met. He elicits complete honesty from me and always reciprocates it. He takes a genuine interest in the story of my life and listens carefully. He is slow to prescribe and his analyses are always a mix of homespun commonsense and current research. I’m not sure what other folks look for but these are qualities that attract me. One of the receptionists can be a little brusque, but she certainly shouldn’t cast a negative pall on the practice itself. The office runs smoothly; they are professional in every way. If you are in the area, you might be hard pressed to find anything better.

Dr of the North Shore: I always run into an issue with them. From having to FIGHT, and BEG for certain care, to the referral process and now trying to get a prescription. I literally left the dr’s office five minutes ago and was told my script would be ready at the nearby pharmacy. When I arrived they said they never received my prescription. After another ten minute phone call, here I sit waiting in the parking lot at my pharmacy. Just another frustrating experience in a long line of issues. My fault for sticking with them. Anyone know of a good efficient dr’s office around Morton Grove?

Worst service ever. I got in the clinic 10 min late for my appointment and I was denied an examination even when i mentioned that was’t feeling good all day and had CHEST PAIN. They still said NO!
Apparently they don’t care about patients.
DON’t GO there !
So negligent and irresponsible !

I agree, as well, with all of these negative remarks. I also want to add that I have been a loyal patient of Dr. Bernstein’s since I was 21 years old in 1978! He was with me and helped me through everything from a cold to two surgeries, other illnesses and more! He was also my two grandmothers’ (may they rest in peace) doctor and until they passed some 20+ years ago and really a trusted adviser in our family. I stuck with Dr Bernstein through thick and thin, through job changes and insurance changes, through him moving on to Doctors of the North Shore, to his semi-​retirement and now retirement. All the while I suffered through the disrespect, rudeness, arrogance and unprofessionalism of his Doctors of the North Shore staff. I have never encountered more rude and «don’t give a shit» people anywhere in my 58 years alive. I tried leaving a couple of times because of the staff, but couldn’t leave Dr Bernstein. Now to add insult to injury, I find out he retired in 2014 and never receive any word or letter on this. You would think his office would run a list of his patients and have the common courtesy to send a note saying he retired and we hope you will consider seeing another one of their doctors! But isn’t this just typical that they did not. Shame on the doctors that are a part of this group for surrounding themselves with such hideous staff! It is now very obvious that that rudeness and unprofessionalism comes from the doctors and permeates the entire culture of the practice. I have requested my medical records (decades worth) be transferred to my NEW doctor. A doctor not involved at Doctors of the North Shore with an office staff that cares and treats everyone with care and respect. And even that simply le request was handled rudely, unvaryingly and unprofessionally by the person I contacted at their office. They couldn’t even handle being nice about that. Good riddance Doctors of the North Shore! So surprised you are even still in business. Anyone considering this medical practice… RUN AWAY!

I guess I’ve been lucky, or they have worked hard to improve. I have been going here for over 10 years and have been very pleased with my care. I can never get in to see Dr. Wistenburg, so I see whoever is available when I’m sick or injured. I even saw the PA after a skiing accident and she was awesome! I bring reading material because I know I will wait, no matter what kind of doctor I’m seeing, so the wait doesn’t bother me. I haven’t had any problems with long wait times, rude office staff, refills, or lousy care. But I don’t go to the doctor until I’m in really bad shape and can’t go on without an Rx or x-​ray.

i‘m sick and got my schedule appointment after 2 month what will happen to me if i wait 2 month and sick

Wow,
I agree with all of these negative reviews. I have been wanting to leave the practice for years but since I have known these physicians for 20 plus years I just haven’t made the move. From the minute you step into that office until the time you leave, you feel like nothing more than a number and a bother. There are a few exceptions of nice, caring staff but for the most part the staff have bad attitudes and the doctors are always rushing through appointments therefore not listening to what you and your body is telling them. I can’t even imagine how many missed diagnosis they must have.

I wish I could put negative stars. Negligent. Irresponsible. Too many patients. Zero personal care. My family had been at this practice for years and years — too many to count. It was as if we were sticking around just because they knew our family history — after a ton of pain and loss we realize that longevity of patients and family history don’t play into any of the decision making when it comes to patient well-​being. The most disappointing practice of doctors. RUN away. Can’t even have an easy experience trying to obtain medical records.

Five members of my family have used Doctors of the North Shore over the years. Three have passed away (as have the docs they originally saw at this practice decades ago), the others got so fed up with the attitude at this practice that we left voluntarily.
Initially it was just the office staff that was incredibly rude on a consistent basis. One even slammed a pass-​thru window shut in my elderly mother’s face for daring to think she could approach someone to check in for her doctor’s appointment.
But over the last 2 – 3 years Dr. Bailey’s attitude has really become intolerable. She is a know-​it-​all and will not listen to input from her patient’s caregiver. My mother and I are as close as two people can be (we have lived together for 42 years). My mother became seriously ill for the first time in her life about a year ago, I am her round-​the-​clock caregiver. Because Bailey is not on-​staff at the local hospital (the only one the fire dept ambulance will take a patient to when you call 911) most of the information that Bailey got on her condition was secondhand, either thru the hospitalist or me (her 24 hr caregiver) and yet Bailey was very dismissive of my questions and my input on mom’s health. (I also have my mother’s healthcare power of attorney.)
Mom’s ongoing problem was a series of chronic infections, one of which was a very dangerous (and very contagious) superbug. My husband is handicapped and happens to be on an immuno-​suppressant drug for his own health condition. We only have one bathroom in our house that they can both access. So we were bleaching the bathroom up to 6x a day trying to be sure that my husband did not pick up the superbug my mother was carrying.
Mom’s visiting nurse asked Bailey to please order a urinalysis (and culture if needed) to determine if the superbug was gone. My suspicion was the opposite, that the infection was actually re-​arising. (I do Mom’s laundry, I know what the bacteria smells like!). Either way a urinalysis would have been very helpful. Either Mom needed an antibiotic or we could stop bleaching the bathroom 6x a day. BAILEY PATENTLY REFUSED to order a urinalysis. The visiting nurse even called back and pleaded with Dr. Bailey and she still refused… I suspect only because it wasn’t her idea. I had noticed her ego trips in the past, but this one took the cake. She rudely told the visiting nurse (who also had much more frequent contact with Mom than Bailey was having) that her decision was final and that if she or the daughter had a problem with it, to contact her. I contacted her alright. I called her and told her she was no longer my mother’s physician. She thought she was in charge, but she thought wrong. Hired a new doctor, gave him the history of the situation and the first thing he did was order a urinalysis. Oh and I was right — the infection was back!
My cousin, unbeknownst to me at the time, also fired Bailey as his physician approximately a year before the great urinalysis refusal, partly because he was lied to by the office staff at Doctors of the North Shore, and partly because Bailey would not listen to him about the symptoms he was experiencing. He ended up in the ER a couple of weeks later with a life-​threatening lung infection — which he had suspected he had when he first tried to talk to her about it.
She used to be a pretty good doctor. But her arrogance or something, whatever it is, has gotten in the way and I wouldn’t recommend her to anyone now. What a shame.

This place sucks! Dr. sheryl murray was my doctor she left the practice and didnt even notify all her patients ! what kind of reputable doctor does that! one that dont give a… k?

This practice does not have the resources to safely take care of their patients. I have been coming here for 10 years and seen this office go downhill to the point where I am leaving. For starters, even if you are the first person to show up for sick call hours, you will wait at least an hour or two to be seen. I don’t think the doctors even show up on time. Then, when I had a routine annual checkup scheduled for 10:00 a.m., and arrived at 9:45, I waited in the examining office for 1hour and 40 minutes! I should have left, but it took 4 months to even get that appointment. While in the middle of my appointment, my Dr. even took phone calls (you’ll hear the doctors constantly being paged the entire time you are there). The last straw was when I recently injured my back. I called the office for four days straight and was even told my Dr. got my message but hasn’t done her «call backs» yet. Well, two weeks later and still no call. I finally called a nurse hotline provided by my health insurance and they were shocked that I was never called back. They found me a new Dr. right away. I don’t recommend this office to anyone.

Just found this office. Read the reviews and decided i would visitt. Called angel was great .Dr. Steve a new dr was great. They were very good from the nurse to the person who took blood and all the office staff. They are a good group of people so don’t hesitate to visit them. Len M

I was looking for a new Doctor near my home since the last Doctor I had just didn’t work out. I found Doctors of the Northshore as I was taking the bus down Dempster so I called later that day and spoke to a man by the name of Josh who was very helpful in setting up my appointment and very informative in regards to what I would need when coming in for my first appointment. Right away I felt that this transition was going to be as painless as possible and sure enough my feelings were right when I arrived. The man I spoke to Josh was in the office and greeted me politely upon my arrival and my wait time was virtually non existent as I was taking in on time which is rare for a Doctors office. Dr. Lazar was fantastic and made the entire experience somewhat enjoyable as far as going to the Doctor can be.

I started going to this practice when my doctor moved here from the city of Chicago. My doc is fabulous. Dr. Sheryl Murray knows my body even bettter than I do! I had a series of open-​heart surgeries (I’m young, too) so, I need an extremely competent doc for my Primary Care physician.
I have found some of the staff brusque but, nothing I can’t tolerate for the excellent care I receive from Dr. Murray.

Really, I don’t even want to give this office a start but I have to rate at least one so I did. This office is a total waste of time, I am so glad that I left there and I don’t need to deal with their staff any longer. They are just a group of people sitting there collecting another pay check which is supported by you and your insurance companies. I strangly suggest everyone to stay away from this office. It should be rated the worst doctor office in Chicago/​north Chicago.

After being a patient of this clinic for 5 years, I finally left. Found the staff to be rude and just could no longer put up with Dr. Bailey. I was happy to find a woman doctor but she is too restrictive in her beliefs regarding medical care. She would get very upset whenever I told her that I was taking certain supplements. She does not believe in trying any alternative methods for health problems.

For the time being, this is my primary care physician.
Both Dr. Dan Berman and Dr. Kathy Bailey have excellent bedside manner and are very good at sitting with you until you’re comfortable and have understood everything. I don’t really have any big complaints with the physicians themselves.
I do, however, have a couple bones to pick with the office staff. With the exception of a few people in the front office, the overall attitude is poor. It seems as though the moral is low, or they don’t like each other, and they certainly don’t like their patients. One of the women took my co-​pay and went to get change. I stood there waiting as I watched her stand in the back for FIVE minutes chatting about nothing. Some of the women are also incredibly rude and insulting when attempting to schedule an appointment or leave a message for your physician.
There are two lovely people who handle the admin/​reception duties, but they aren’t always there. And the lab staff is friendly.
Overall excellent physicians with generally crummy staff. Not certain how much longer I want to deal with it.