AT&T

Hello everyone. I have visited this store a few times over the past couple of weeks to take care of some upgrades as well as accessory purchases. I had the absolute pleasure of doing business with Kaitlyn while visiting this location. I cannot express enough how wonderful it was to do business with her. She is sweet helpful dedicated and will do whatever it takes to leave the customer 100% satisfied. If anybody is in the area and needs to go to an AT&T corporate retailer, please visit the store and request to work with her. I personally guarantee you will leave with 100% satisfaction. If I ever need to take care of any of my mobile needs, there is no other place I will go and no other person I will do business with. A++++++!

This place is the absolute worst. Trust me, do not go there. You’ll be sorry. The staff knows nothing and they are rude and obnoxious.

Here on a Sunday and the store is practically empty and I had to wait «in line» for 35 minutes even though I could see associates chatting out back and having a good time. Worth mentioning I was number 1 in this queue the whole time. Then when I asked how long it would take I got attitude saying that it will take as long as it takes. Worst customer service ever.

I called this store to inquire about a phone I wanted to get my wife for Valentine’s Day. I asked the associate if the phone was available, He said,” let me look’ he returns to line and said we are on a first come first serve, I said.’ I understand that.” He then repeats. I asked, do you have the phone. He says yes. I said well what your name. He says what’s yours is, I don’t feel comfortable giving out my name on the phone to a stranger. I said okay well I’m a customer calling a retail store I guess I will go somewhere else to purchase the phone, he says GOOD!!!
I call back and ask for a manager he says why!!! I said I just got off the phone with you and I would like to speak to your manager he then says are you calling the right place I never spoke with you this is ATT in Mount Kisco I reply I know it is I just spoke with you. A Manager gets on the line I explained to her what happened she agreed that it was much uncalled for she made an appointment for me to come in, however after all of that I will not spend my money there.
This was very bizarre and I assume if this establishment is like any other they rely on customers to continue growth, in this case I would think they do not need the customers.

Wow. We have been here for an hour and a half for a simple SIM card replacement. The 3 staff members have almost helped 3 people. Very sad. Now they’ll close, leaving 7 people stranded. The table was a comfortable place to read and enjoy coffee though. If you need a place to kill time, stop by. If you want service, I’d suggest elsewhere.

The people who work at this store are knowledgeable and super friendly. You never have to wait to have a sales representative help you.
I recommend AT&T and especially this store. Daniel and Luis helped me and they were great.