Cellular Sales, Verizon Wireless Authorized Retailer

I bought the Samsung Galaxy SIII there in July. I was upgrading from a regular phone and was concerned about the cost of the phone and the monthly bill, especially the first month’s bill due to various prorations. I specifically asked if there was an activation or upgrade charge and was told no. When I got my first bill, tho, there was an upgrade charge. I tried calling the store but was continually told our salesman wasn’t workng that day and to call back later. Finally, about a month later I called and was told he no longer worked for the company. I asked for a manager and was told he probably wouldn’t do anything about the charge. It took me a out a week of calling when one of the manager’s underlings finally called me back saying that he would talk to his manager for me but couldn’t guarantee that anything could be done. I told him that if someone didn’t do something that I would keep going up the ladder and I asked for his manager’s manager’s name. Basically I got the name of everyone up to the owner of the company. About 3 business days later the underling called me back to say that the manager was going to credit the fee.
I love my phone and I’m glad they did the right thing, but it shouldn’t have taken so long and they should have done the right thing first instead of letting this drag on. Think of all the animosity it would have saved. And all it would have cost them was an upgrade fee. I will never use them or a 3^rd party cellular vendor again. I will deal directly with Verizon from now on.

I was really disappointed with my service today. The salesman that I was referred to by a nice woman who began to quote me on plans started to aggressively talk me out of the new iPhone 5, stating that it was a horrible phone and kept bringing up price points to compare and was trying to sell me on a droid or iPhone 4S. He rudely said that the iPhone 5 wasn’t worth it and that is was a crap phone and wouldn’t be available until December if I ordered today (11÷1÷12). I quickly left and ended up going to a Verizon store in Cherry Hill where I ordered my iPhone5 which is being shipped ¹¹⁄₁₆. Thanks but no thanks guys. You really need to see what your customers want and not what you think is best for them.