Social Security Administration Office

Wait is too long, and the security guard/​reception has a big sign that says «dont ask me any questions». So you cant even find out if you have the correct forms without waiting in line for 2+ hours. Maybe they should have a buzzer system like a restaurant, or show you the queue so you can kind of figure out how long your wait is, instead of using the convoluted «your numbers aren’t called in order system.» Oh and byt the way you CANNOT make an appointment if you want to change your name on your social security card. Your only option is to sit and wait.

The first time I came here it was a long wait but the older woman that we met with was knowledgeable and did a good job. The second time the wait was shorter but Diaz-​Lopez made a personal phone call as she was doing our work. Yes, it was a personal call, she spoke in Spanish and what little I understood she was chatting with a relative. What makes her think that she could chit-​chat in front of a customer? Obviously, she does this regularly and didn’t care.

Posted Unilocal reviews had me concerned. My experience was extremely
positive. Parking was not a problem. Had an appointment – the best
way to secure the best use of your time. SS office was highly organized
and clean. Plenty of seating. Be prepared. Do your homework. Bring
necessary documents and don’t expect the agents to do your preparation
for you. I called to determine what paperwork I needed to supply for my
appointment. My agent Mrs. Henrickson was wonderful. Pleasant, inform–
ed and very helpful. Prior telephone calls to this office left me impressed
too.

Previous visit had to wait several hours before we could see an agent which is a waste of my valuable time. Found out that you could call and make an appointment which we did for our visit today and waited five minutes to see an agent.
J. Holmes, who also happened to be our agent on our previous visit, is one of the nicest, patient, knowledgeable, non-​condescending and easy to understand government employee I have ever met.
If you can request an agent I highly recommend waiting for Ms J Holmes. You will walk out understanding all of your benefits and have all of your questions answered in a clear and precise manner.
My spouse and I thank you Ms Holmes for clearing up so much for us!

We have been to this office 4 times so far and every time we were impressed by the officers who help us with our retirement benefit. All 4 lady & gentlemen were friendly, professional, patient and sincere, made us feel that they have our best interest in mind.

It wasn’t as awful as I expected. I intentionally avoided a Monday or Tuesday, as I was warned these are the busiest days. Wednesdays, the hours are 9 AM-​Noon, so I went in with the expectation I’d be guaranteed service w/​o giving up the entire day!
I arrived at 8:45 AM, & a substantial line had already formed, & people were allowed to enter the building, take numbers, & some were already meeting with staff. My suggestion would be to arrive no later than 8:30 AM, & you’ll likely be in & out quicker.
I went in without an appointment (I was applying to be a rep payee), because soonest appointment wasn’t until September. My request was a 2-​step process, initial intake person noted my request, then I waited a while for my name to be called. The interview/​application took time, & person was very friendly. Overall, the process took just under 2 hours, from arrival in parking lot (plenty of spots available in the early morning).
If you want faster, Unilocal reviews indicate a less busy office in Evanston. It’s a longer drive, but it might make up for it in less waiting time.

The lines at Six Flags are longer. Been here 2 hours waiting already. All I wanted to do was change my last name after getting married. Worst experience.

I would like to add that the security guard in this office is extremely rude, arrogant and with a lot of attitude. She is super rude and with an attitude that she runs the office.
Hope someone from SSA is looking at it and would take some action and show her (the security guard) some manners, how to talk to people specially old people and most needed customer service skills.
The SSA staff is very good. Long wait but thats managable as all government places.

*#$&^#$%*(#$*%!!! That’s how I felt here.
No parking. You can circle forever and still not find a spot. Whyyyyyy.
Then you finally get inside. People are packed in like sardines. The wait is foreverrrrr. Slash two hours. Screaming children. TV’s with announcements… but no shows. They could at least provide coffee so I could stay alive for this horrendous event.
Finally see someone. They were kinda friendly. He did apologize for my long wait. Just… fix it. Apparently you can schedule an appointment? How?
I accomplished nothing… and it was a waste of my life. Thanks government. You suck once again.

ZERO STARS. Do your self a favor. Go elsewhere. Most inefficient government ran system I’ve ever experienced. Absurd. Hard to believe my money goes here. What a waste of time.
6 hour wait and no result

How do you even SCHEDULE an appt? Waiting an hour on the phone after calling the 800 number. Why isn’t there a local number? This is total bullshit.

They schedule appointments and do not show up themselves while old and sick people wait from 9 a.m. to 1 – 2 p.m., and then they show up and then call people for an appointment again.
They never pick up the phones.
What a waste of our tax money and embarrassment!

These are some of the most inbred/​incompetent people I have ever seen in my ENTIRE life.
Basically the government fails to operate properly and loves to hire Obama voters to attempt to run its playground.
If you manage to make it through this hell hole you deserve an award.

To heck this Unilocal!!!The posted that SS Office open from 9:00 till 15:00, but exactly on Wednesday they work till 12:00
Why do you misguide people !!!

Nice people — in Chicago they spit on your face.
However, these guys owe me ALOT of money and fucked up my paperwork.
So I’m not a happy camper. Sorry guys!

With most of the SSA offices in Chicago & further suburban locations, it’s great to have one in Mount Prospect, IL. NOTE: The SSA office was previously located in Prospect Heights (not too far from the «new» Mt Prospect location). Very clean & organized interior. When I took my parents to this facility with their Medicare questions, we were directed to a room where an individual appeared on a monitor screen (via Skype) — pretty cool.
My negative concern is that when I called the 1 – 800 Medicare number, they emphasized that most of my Medicare questions would be answered at a SSA office. But the representative on Skype avoided some of the deductible questions, & told me to call the Medicare phone number.
Helpful hint: Not all SSA offices have the same office hours. This location is open 9am to 3pm.