Mount Shasta Resort

I went to the spa and got the eminence facial, I had vanessa as my esthetician and she was wonderful! Definitely recommend her.

I’m changing my review due to my recent experience booking a cabin in June. I normally get the Government Discount because I’m a US Government employee. This time around they said no because I’m not visiting Shasta on business. I think they may be confused on the «Government Rate» or just being greedy. Unfortunately, every other place in town is a dump or I would stay elsewhere!

The person at the check in was not friendly at all
Mentioned first time in this area and asked for Map but she just said «we do not have a map, go to visitor’s center»
Staffs here are not helpful at all and I will not stay this place next time

I recommended the place to my friend who was on a weekend getaway for their anniversary! I had stayed her previously! What a mistake the recommendation was… the first day… They missed the deadline for check-​in. No where on the website does it state there is a deadline for check-​in. They went to the main building dark and locked. They spent the night in the car (cold night).
The second night the key card stopped working, fortunately they ran into housekeeping who let them in their room as the front desk was closed at 8pm!
What a horrible experience!!!

My husband and I needed an emergency reboot the week of Christmas 2015. My work schedule changed at the last minute which opened up and allowed us to hit the road. A friend recommended Mt. Shasta Resort so I logged into my Expedia account and checked them it out…
Rooms available (looking for availability two days away and the week of Christmas)? YES!
Jacuzzi Tub? YES!
King Bed? YES!
So I booked two nights @ 139 a night. (+fees and taxes) The night before our trip, in my excitement, I went the Mt Shasta Resort website too see what they had going on. On their Specials tab, I found a Spa Package Special that included the room, Dinner vouchers for the onsite Restaurant and a Spa certificate for two for 169 a night. The price of the Special was about the same price as what I was paying but did not include a jacuzzi tub. I called the resort and spoke with Erin, the Manager. I explained what I had booked and what I had seen on their website. I asked if it would be possible to switch to the special and upgrade to the jacuzzi tub. Erin failed to inform me that the price was per person. She actually charged us an additional fee to keep the jacuzzi, which was totally fine. You would think at that time she could’ve mentioned it.
Anyway, the trip to Mt Shasta resort was perfect. I had even told my husband that I would like to go back every year Christmas week.
Until I received my Credit card bill and saw the charges. I honestly thought it was a mistake due to us starting the reservation with Expedia. I contacted my credit card company and disputed it. A few weeks later, I received notification that the charges were not reversed. Still thinking this was a mistake, I called and spoke to Erin. Now, I have worked phones before and I know that you get nowhere being rude with someone in this situation. When I explained who I was and why I was calling Erin was VERY rude to me. I had still not understood why this wasn’t Expedia’s fault and the overcharge a mistake. She explained to me how the room special was per person and the charge was correct. I asked her why didn’t it state that on the website and why she didn’t mention it either and she disregarded my question. Due to the circumstances, we didn’t even use the spa service. What a waste of money on that one! Moral of this story: clearly understand this places pricing, they mislead you on their deals online.
Room was okay.
Food was meh.
Grounds were breathtaking covered in snow and Christmas lights.
I don’t think I want to go back though… customer service needs a lot of work.

We just had my grandmother’s 100^th birthday at the resort and had the BEST time!!! The resort was extremely accommodating, friendly, had yummy food, and went above and beyond to make the party one to remember. Thank you for everything and helping our family and friends create memories we won’t EVER forget!!!

Went to the restaurant and received my medium rare tri-​tip well done after an excessively long wait. My friend ordered the chicken marsala and found it to be overly salted.

Called to cancel my reservations there 1 week in advanced and was told they were going to keep my deposit since I didn’t cancel 2 weeks in advanced. What?!? I told them that was ridiculous and could see if it was less than 24 hours but they told me that was there policy and I had no recourse and they were going to keep my deposit. I will never make reservations there again. What a ridiculous policy.

We came up from Redding for the Romantic Getaway package. We played golf on Saturday. The course is beautiful and in great shape. The golf shop was very friendly.
We went to the bar after golf and had drinks and hot wings. The wing sause was spicy but didn’t burn your mouth. Very good. Service was great and the view superb.
We checked into our chalet around 4 and it was very clean and cozy. There was chilled champagne waiting for us.
The package comes with dinner. We ordered the prawn cocktail first. If you like spicy horseradish cocktail sauce, you will love this appetizer. One of the best I’ve had. We both had the ribeye. It was cooked perfectly and full of flavor. I highly recommend it. Everything else was good as well and the service was excellent!

Okay, first we have stayed here now, two girls trips. Our first experience was great a few years ago. They up graded us to a Lake chalet. We paid a little more but it was nice they gave us option. Also, we were able to check in early.
Okay, this past trip was very different. My friend asked the day before if we could upgrade to lake side Chalet, but they told her no with our package (we had same package last time and didn’t matter). She asked if we could check in early if no one was in our chalet, they said call back. So we ended up getting to Mt. Shasta around 1pm. We went to office and ask to check in. The young lady told us no, not until 2 PM. So we decided to go sit down at a picnic table down by the chalets, where the parking lot was completely empty-​practically no one was there. I just wish they would accommodate people coming from out of town and wanting to start their trip early at least an hour and get settled in. the place was empty!!! We liked our cabin. We made the best if our trip! Spa is wonderful!

One year later a few days after the Fourth of July, we came back, as even though the previous time it wasn’t good, it was still our tradition. We got there at around seven, and took outside seats to watch the Mount Shasta sunset. We decided to stick to the bar food, and we couldn’t have made a better choice. Burger was cooked to perfection, and they blew my expectations out of the water with their service. Definitely coming back next year, and we can definitely confirm we will be for many years to come.

It as been several years since I last stayed at the Mt. Shasta resort, but I jumped at the chance when I heard my friend was getting married here!
I know the check-​in time is 4:00PM (which is REALLY late.!) But, The night before our check-​in date I called to see if early check-​in was possible, we were driving up from San Francisco the same day as the wedding, and were hoping we could change before we had to scoot out to the ceremony. The girl who answered said 2:00PM would be possible, which worked out perfectly for our tight-​time frame.
We arrived around 1:45PM and I went to the reservation counter to explain we were quite early, but hoping to get into our room around 2. I was then informed that they are not checking people in until 4 today. And that was the end of the conversation. I did explain what I was told the day before, but the reservation’s girl said they «can’t do it today».
Our spa room was nice, though there is no graceful way in and out of those tubs, and the water level gets VERY low due to the «safety drain» I could not cover my legs and chest at the same time kinda low, very unfortunate. But the room was large, a nice view of the lake from our little back door area. The house-​keeping were so polite and kind as well.
The following day we had a tee-​time. I headed to the bar to order a bloody mary before we had to tee up and… no bartender to be found. I waited a good 5 minutes before catching some passing wait-​staff, I asked if there was a bartender around and as they were walking past me said «yea he should be back soon» so I continued to wait. The guy finally showed up and took my order. Not the greatest bloody mary I have ever had… not work the $ 7.
I love this place, and Mt. Shasta is so special to me, I’d love to give this 5-​stars, but those two experiences sort of threw me off a little.
Reading reviews below it appears this is not the first time it has happened. This should really be looked into. I agree with other readers, I have had better customer service/​accommodations at a motel that we paid $ 50 a night for… You’d think a resort would have this down by now.

We had so much fun here! We stayed in one of the two bedroom chalets and it was completely stocked with all our kitchen necessities. The lake was extremely close and the kids had so much fun playing there! It was so quiet and we had a great time!

Everytime I visit my family up in Shasta I play this golf course, and love it! The greens are great. The tee boxes are well kept. The staff is friendly. And most importantly the views are incredible! It is the prettiest course i have ever played. I’ve only stayed in the chalets once before, but the one I had was great. Basically your own private cabin in the woods :) I would highly recommend this place to everyone

Stayed in the Woodland for business leisure. The jacuzzi was spacious for two and clean. The bathroom/​shower is a little outdated but it doesn’t matter because you’ll spend most of your time in the jacuzzi and room anyways. The entire area/​community was peaceful and serene. Definitely a great get away location!

If you can stay in one of the chalets by the lake, I would highly recommend it. They are well maintained and are so beautiful. I love that they had a full kitchen with pots and pans, plates, glasses, etc. I couldn’t have asked for more. The cabin came with free wifi, which was awesome for our group of guys, who spent every moment doing something on the Internet.
Huge plus… we had 6 adults in the chalet, and there was hot water for all of us to take showers in the morning. Beds were comfy with lots of pillows.
If you leave a tip for housekeeping, just be sure to put it in the envelope, or else they won’t take it, even if it’s in the table.
We tried to go to the restaurant a couple of times, but they were never open. Front desk/​reservations is not 24 hours/​7days a week, so it is a surprise for those of us from the bigger cities.

Jacob as usual was fantastic in the bar. He fills the bar with
Style and edge that is irristible. We had a delicious dinner I especially like the warm pear salad with grilled chicken. Usually served with Gordonzola they have a twist. fresh soft goat cheese. Yummy!
I recommend this place highly. breakfast is also very good. Bloody Marias are perfect.

We have consistently enjoyed a nice lunch every time we visit this lounge/​restaurant. We bring our small children (5 and under) and they have a nice selection of kid meals. The restaurant and lounge both have nice windows and views of the course; the restaurant has better views of the vista. They are flexible with their menus; you can sit in the lounge and order from the restaurant menu and vice versa.
The menu has a nice selection of salads, sandwiches, pasta, and burgers. I ordered the California burger; delicious but beware that the servings are huge! I had opted for the meatball minestrone soup (delicious) instead of french fries or a salad and by the time my burger arrived, I was full. Everyone else at the table enjoyed their entrees (kids included). Nice value, attentive staff and lovely setting. Highly recommend.

Would have opted to dine at another Mt. Shasta establishment had we not had gift certificates here as part of our resort package. This is not what I consider «fine dining.» I don’t consider myself to be a snob, but this is not what I was expecting. It was nice that the restaurant was pretty much dead, so we practically had the place to ourselves (on the other hand, is it just that it’s the off-​season or is that a sign that the place sucks?)
We started off with the Brie in Puff Pastry. It was served with apple slices and candied walnuts. I didn’t realize it would come out sitting in a pool of honey. It’s basically a dessert. Of course it was tasty, but in hindsight, we really didn’t need to be eating a whole wheel of cheese before our meal.
Pros: Friendly staff, DELIGHTFUL blue cheese dressing and salad. I was pleased that they put beets and carrots on it! :) My husband opted for the Caesar salad and the dressing was equally as tasty. Good Filet and side veggies.
Cons: Standard store-​bought dinner rolls. Meh. Coconut shrimp (if that name is even applicable) had barely any coconut, mostly just breading. Basically just standard fried shrimp, most likely frozen. I couldn’t finish them (this may or may not had to do with said wheel of cheese mentioned above). The biggest con of the night: that OVERLY SALTED rice! It’s just basic rice with what looks like tiny carrot flakes in it but packs a salty punch. Not sure if that is standard for this place or if the lid to the salt container fell off mid-​salting back in the kitchen. If you are sodium-​sensitive, opt for the baked potato instead.

Driving to Mount Shasta, I was just a little nervous about the quality of our room. We had gotten an incredible Groupon deal and I tend to be a bit of a skeptic about good deals leading to quality products. Mount Shasta Resort did a great job proving me wrong.
It starts with the gorgeous golf course. The clubhouse also houses the resort lobby and restaurant/​bar. Staff was friendly as they gently explained that if you arrive on a Monday it will probably be mid-​afternoon before they can check you in due to extremely high weekend volume. No problem, they gave us a map through town and directions for places to explore for a couple of hours.
Heading to the room, I was a little taken aback by the exterior of the chalets. After seeing the golf course, I wasn’t expecting this campground atmosphere. All I can tell you is wait to judge until you step inside.
Our room had been billed as a «lakeside chalet». Again, ever cautious about getting my hopes up after past lake or ocean view rooms being a block away from any such thing, my heart begin to sink. Chin up, we walked in and Lordy, what a view! Off the private deck of our very private chalet, was the sparkling lake only 30 – 40 feet away. We were both a little in shock about how nice the room was. It was pretty silent as we grabbed our bags and just took it all in.
So spacious, clean, contemporary and tastefully decorated. There was a full kitchen and dining area, complete with everything you need to make your own meals. They had thought of so many details, including silverware, knives, potholders, plates, even placemats. A full size oven and frig/​freezer made me wish we would have just stopped and gotten something to whip up.
A mid-​size flat screen television was built into the wall above a gas fireplace. This really made for cozy nights to snuggle on the plush couch or overstuffed chair. A huge skylight in the middle of the living room really brightened things up.
It was just a perfect space to get comfortable. Nothing too fancy or overdone, just right to kick back and enjoy the scenery.