Baywash

This review is for their wash and fold service. I took my laundry here 3 times. First time, I got my laundry back and thought, «Cool…folded laundry». Nothing special. Folded like I would have done it and there was no fresh laundry scent. Not bad for the price so I took my laundry back another time. Second time I tried their wash and fold service, I got back and my new white shirts were all pink!!! I went back the third time and see if they can correct this in any way. She just said I will try and didn’t offer to give me a free wash OR give me my money back. Never coming back here again. VERY POOR CUSTOMER SERVICE.

Not a bad place. They don’t like to fix machines when they are broken just put up signs. Its never that busy so I see why they don’t fix them. Staff is great no problems. Just glad to have a place to sit down and watch TV.

This is the most terrible laundry I’ve ever seen. The stuff is rude. Old machines and very dirty.

Dropped off five pairs of pants here recently and three came back with broken buttons-​I dont think that’s a coincidence. Especially since all these pants have previously been cleaned at other dry cleaners. Based on the reviews here I probably wont bother complaining to the owners.

Read lots of bad reviews. I just drop by here for wash & fold service. It is said that one can wash their own pants at home instead of asking them. That’s right. I can do it by myself. But I ask them to wash and fold when I’m busy. It’s natural if they are always better than me in washing clothes and I do much better than them with my job, the deal is reasonable. But even if that’s not the case, the service is still useful.
In a cheap steakhouse, a friend of mine said that he can make much better steak at home and we were discussing why we’re eating there rather than making it by ourselves. Not thinking of the fact that the cook had to deal with multiple steaks at a time, probably my friend can make better steak and also can do better job in what he’s doing for a living. But he’d rather do what he does and pay for steak sometimes. That’s due to comparative advantage. So we all can be happy with the trade which is not only beneficial to us but also to them.
I only ask wash and fold with easy to wash clothes without any risk if I have errands to run around here. They charge you low price and the quality is pretty good in my opinion. The overhead between me and the laundry is my travel time and their income tax. And they provide wash and fold service with their time. If the value surpasses the overhead, it’s good for me to use the service.
I’d visit other place for higher risk clothes unless I trust more in their work.

The people here are warm and understanding. If it happens that the machine doesn’t fully dry your clothes, which is every once in a while just like if you were to do your laundry at home, they’ll pay the dryer and make sure that it gets dried right. And every time all the carts were taken, they will make sure that I can use one even if it means they have to do their jobs slower.
Whenever the workers there are doing laundry with me, they offered tips on how to do laundry or how to fold laundry whenever I asked. They are professional cleaners, so of course I wouldn’t mind advice. Learned some of them insider tricks ;) Most of them speak only Spanish, which they practice with me every time I tried speaking with them. They are patient, simple, good people.

The best cleaners in town, Sam and Shelia are very nice people and have taken care of my laundry for several years now… Thank you both very much for all the years of great service…

First time customer. I went here for wash and fold service on Sunday. Picked the clothes up on Monday to find them really well laundered — initially I was impressed. Only problem was that my bra was missing the straps. Easy thing to fix — just call in and ask them if they have them there, right? Wrong. I called to ask where the misplaced straps were, and the woman who handled my order said she took them off, but had no idea where they were.
So, I ask if they can reimburse me for extra straps or the bra itself. I feel like this is a fair request considering the bra cost $ 50, and I asked them not to dry the delicates in the first place. She tells me that only the manager Sam could field that type of request. Fine. I call back, ask for Sam, only for him to tell me that they are not responsible for any damages they do. He was so rude and unconcerned with my clothing. He didn’t even apologize or acknowledge they did anything wrong, despite the fact that the woman admitted that she lost them (later I looked more closely at the bra and found that the clips that hold the straps on were actually broken off).
What kind of business runs a shop where you break/​lose people’s stuff and refuse to be accountable in any way? I will never go here again, and hope that no one else will either. They have no concern for how they handle your clothing and are not fair minded business owners that want to actually help customers.

I’ve been going there for years but the non-​English speaking staff can be very rude. Last night I came in and the last was so rude I almost lost my cool. They have NO sense of customer relations! The only I didn’t give them a flat out 1 star is because this sweet little old lady actually had some personality and kindness toward me. At least a third of their machines are broken. The staff is rude. And they are too busy doing the laundry for El Camino to help paying customers.

Watch out. They will try to charge you a different price upon pickup than what they write on your receipt at drop off.

This place sucks! I’ve been a loyal customer for the last few years, but today’s incident was the last straw! They lost a sweater of mine a few months ago and after complaining for a while they finally paid me back. Today I pick up my silk slacks and they decided to wash them rather than dry clean them. So I get home and try them on they obviously shrunk a ton. Even though I asked them to dry cleaned it, they tried to blame me saying that I asked them to wash them. I can wash my own damn pants at home, why would I asked them to wash it! The slacks cost me $ 150 and they said they would not pay me back and that they don’t care that they lose me as a customer. Find another place to get you clothes cleaned! Friggin bastards!