Eagle Awards

Without a doubt I will give this place 5 star!
I order alot of different styles from them for my companies event. They were quick to respond and always on top of their game.
The really need a big applause for doing such an amazing job.
My only tip to them would be to make more Online presence — By adding the updating option on their website so the customers are more driven to you.
excellent service, Value for time and most of all really nice people.
Good Job Diane and Grace!

Just met with Diane yesterday to have a small engraving job done. She was pleasant and super helpful. I would recommend Eagle Awards to anyone needing trophies or engraving. Keep your business local when possible, folks!

Grace and Diane have been a joy to work with so far. Granted, I’m a new customer, but I plan to be a repeat. I called a number of awards businesses looking to get a plaque done on short notice bc my previous awards guy up and shut his shop. This was the only business I called where the staff was patient, informative, and kind.
With our first plaque, there was a bit of miscommunication on some spelling in the proof so it had to be redone. Grace was very aware of their oversight and immediately redid the plaque and even dropped it off to me well in advance of my event. Use this company. :)

My experience at this shop was not a pleasant one. I have nine thermo cups of different colors and surfaces to be engraved and took them to the shop so we can discuss how that can be done. We discussed how to do the engraving and verbally agreed on a total price of $ 100 with the condition that they will not charge me for ones that do not work. I left the cups and they promised me to send me a design with an official estimate within a couple of days. I checked with them after not hearing from them for more than a week. They came back with an official estimate of $ 100 with some crude drawings for the designs. I agreed for them to go ahead with the work. One day later I received an email saying that they can only engrave 8 of the 9 cups and the invoice would be $ 110. The cost should have been $ 85 based on our agreement and their original quotation. When I complained about the increased amount on the invoice, they told me that «they are providing a service and the quotation is only a reference». They need to charge me more because the job took longer than they thought and they did not even charge me the expedition fee.
They did do a good job on the engraving, and I really do not mind paying the additional money. It was not a large amount. However, I have several issues with how the business was conducted.
1. A honorable business should abide by its own quotation, especially when one has more than one week to evaluate the job.
2. When challenged, one does not come up with bogus claim of «expedition fees» to try to justify the price increase.

They did a great job on our trophy, and will come again in the future. The spot isn’t that large, but they do have a decent selection, you just got to ask because they may have some in the back in terms of variation. Ok, well I guess it’s not that huge of a shop, but they have what you need.
Well priced, great service (they walked me through the options and made great recommendations), and quick turn-​around. Thanks a lot!!!

My company uses their service of winner’s cup engraving for an internal competition. They remember each customer’s name and special needs, even if, like us, every time a new person representing the company comes to handle the business. Highly recommended

We needed to have a vase engraved for a unity sand ceremony. Yoko was very friendly and helpful in assisting us on what we might want to have engraved on the vase and how it might be laid out. Diane, the engraver, made some further suggestions and noted that because of the curvature of the vase, our logo would be elongated. She thought she might be able to elongate the logo in the other direction to compensate. When we got the vase we were thrilled with the results. The logo was perfectly symmetrical; Diane did a beautiful job.
Eagle Awards provides that elusive combination of excellent work and excellent customer service.

I called around to about 5 different shops to see who could engrave a gavel for me within 24 hours. The average price was about $ 25 with one shop over $ 50. I called Diana at Eagle Awards and not only could she do it for me IMMEDIATELY– but she didn’t even charge me the $ 10 minimum price because I was so impressed with her shop, I couldn’t stop buying things (engraved bottle opener, photo ornaments, etc). So I paid the minimum with my other purchases!
The prices are amazing and the service even better. They are SO nice there! The shop is like something you would find 30 years ago… I feel like I stepped back in time both from a service and price standpoint. Please give them business– they are AMAZING and I will go there before I ever try another engraver again.

I highly can recommend Eagle Awards. I recently had the need to get an engraving – and needed it quick. Every other vendor in the Santa Clara/​Palo Alto area laughed me away or asked for a $ 100 rush charge. I called Eagle Awards as a last resort. They were beyond wonderful. Understanding that sometimes orders pop up out of the blue and although they are in the middle of awards season, took care of my single order and treated me like I was a top customer (and my order was laughably small). They kept their promise to have something to me the next day, they stayed on top of proofs, well past 9pm at night and could not have been nicer to me (this was for a non-​profit). Didn’t charge me rush job/​penalty kicker either! So understanding of our situation. Although part of my order did not arrive in time (not their fault) they alerted me straight away– kept me informed, reset my expectations, and worked with me on a work around so we could still make my deadline. All small businesses should take a lesson from these owners! Thank you Eagle-​Awards!

Recently «upgraded» management, Eagle Awards knows what excellent customer service is all about.
Pleasant, helpful, dedicated, and reliable.