Public Storage

Nice clean place. well managed. Peggy is a darling always ready to help. Well secure. I have been storing stuff there for more than 3 months now. I rented the storage first time and Peggy helped me understand the nuances of the trade. If you have any issues run and catch Peggy for instant solutions. She always sounds like — been there done that. :-)
I will recommend this place to all my friends.

I had visited yesterday and was seen by Peggy. She was very helpful and gave me outstanding costumer service! I just wanted to acknowledge she was amazing!

For the last 20 years, my family has rented two storage units here at this location and we have never been late paying the monthly rent. Well until now that is. Public storage emailed the invoices however there was a glitch in the system which prevented us from receiving their invoice for the month. Out of sight out of mind so to speak. When we didn’t receive the invoices via email, because of a communication error between servers, paying the monthly rent somehow slipped our mind. We then received a late notice with the late fee attached to it which came as a surprise. A check was sent the following day however they have not received the check. When I went to public storage yesterday, there were padlocks on both unit doors. I spoke with Peggy and we both review the account. While she was unable to erase the late fee, she was very pleasant to work with. I informed her the amount of the check that was mailed and the check number. Even though they have not received it, they should receive it sometime today. With that in mind, she was willing to take off all padlocks from the unit doors allowing me access to get some of my belongings. She has the patience of an angel. Now she just needs to get rid of the late fee. Thank you for your kindness and for your assistance Peggy.

Public Storage on Terra Bella is fantastic, not only is the facility clean and safe, but the manager Peggy is incredibly friendly, goes above and beyond for her customers and she truly has made my families storage experience pleasant. She has stayed late when we needed to finish our moving and I get a sense that she really understands how difficult a move or having to store items can be, and she makes it as painless as possible. Great Customer service and I WILL ALWAYS refer people to this storage of Terra Bella!

We didn’t tent storage here so can’t say much about that. We have come here a few time to buy moving/​packaging merchandise as we were doing home remodel. Lucky us that Peggy was there every time we come by. She’s super friendly and helpful with everything. The location is convenient for us so we’ll probably comeback here in the future.

Just about as good as short term storage gets.
Reserve your spot online and fill out as many of the forms as possible so you don’t have to in person. About 10 minutes after I filled out the form, I got a call from Jennifer (?) to set up my appointment to view + buy the unit the next day.
Peggy helped me out at the viewing and is about as nice as possible for someone that works at a storage facility! Being around her really makes your mood get better (even through all the boring paperwork).
You walk in, she confirms who you are with your ID, you check out the unit, go back to the office and fill out all the paperwork (lease info, insurance, paying for the first month, etc), and buy any boxes/​tape/​etc you need. It took about 30 minutes from entrance to exit with no one else there. It was super efficient and Peggy is a doll.
About insurance:
Apparently you’re required to have insurance for the storage unit. I’d recommend checking ahead of time with your renter’s/home insurance to see if you’re already covered for that. Otherwise you can just buy the insurance they offer (I got the cheapest: $ 11/​mo for $ 3000 in coverage).
About deals:
— During their offseason they might have the great $ 1-​first-​month deal people have been chatting about in the review.
— When I went (June 7^th), the best they had was their online 50%-first-month deal. I asked Peggy about it and she said it’s because they’re at 98% capacity and summer is their busy season (college storage).

As good as a public storage experience can get. They accommodated our sometimes atypical requests. $ 1 for the first month is hard to beat. Ask for Peggy, she’ll hook you up!

The property was clean and had a very professional staff. Peggy in particular, was helpful and friendly.

I recently rented another unit here and I love the friendliness and helpfulness of Peggy and the staff. The facility is beautifully maintained with each unit having easy drive-​up access. I definitely recommend public storage and this location in particular!

Peggy was very helpful with the check-​in process. The storage unit I rented was clean and easily accessible. So far it’s been a good experience for this first time renter.

First time to rent storage, people who work there are so kind!!! Peggy is the best manager who I met ever!!! I highly recommend this storage and dont forget to meet with Peggy!

Arrived from Austin yesterday. Stopped by for a look to see what’s available and the completely friendly and accommodating Peggy gave up her lunch hour to show me what was available. Sadly, couldn’t fit my stuff in any of her current spaces. She even took the time to find me a $ 1 special at another nearby Public Storage facility.
Nice work!

I had a storage unit at the Terra Bella location for two years. I recently drove from Southern California to my unit to move out. Everything was great till my movers didn’t show up. I went to the office to see if someone could help me and there was MARSHANN! What an angel she was. She immediately sprung into action to help me. And through her efforts I was able to find some fantastic movers that helped me in a pinch. ROSADO MOVERS!!! I don’t know what I would have done with out the gracious help of MARSHANN and the movers. They saved the day! My truck was packed to perfection and I was back on the road headed south! I also have to say that in two years time I never had a problem with my storage unit. I always knew it safe!

Very quiet and helpful her name especially name is Peggy and I recommend this place to put your storage.

Thank you to Peggy at this Public Storage location 1040 Terra Bella, Mtn View for providing exceptional superior customer service & more. professional, courteous, friendly, knowledgable with high integrity, ensuring your Public Storage experience a well accommodated one. This facility is well maintained with care & attention, immaculate, safe, secure with gate & code access, convenient gate access hours 6am-​9pm, easy drive-​up storage units, spacious driveway access between units. I highly
recommend this storage facility. The staff here are great!

Everyone here is really nice. Peggy specifically helped us out when one of us was hurt. Everything is very clean. ¹⁰⁄₁₀.

This is definitely one of the better storage places that I’ve used. No carrying your stuff up flights of stairs, you can drive right up to your unit to load and unload, super easy! The manager, Peggy was super nice and the place was always clean. Would definitely go back there again!

Peggy was exceptionally friendly, she had all the answers to all the questions we needed. The property was very clean and and thank God for Peggy she made our stressful moving experience a happy ending.
Cybele

I will never use Public Storage again, and I will encourage everyone I know never to use Public Storage again. I only needed storage for two months and within a month of being there my storage unit (along with 7 others) were broken into in broad daylight. The person broke the door clasps (not the locks) to break in — meaning that 100% of responsibility should lie with Public Storage. They have no idea who did it, nor did they take responsibility.
I thought at the VERY LEAST I would have been compensated for the month. This was not the case. I realize that the front office employees, and probably even the manager, have little to no power but the whole thing was beyond belief. The customer service was horrendous.
Public Storage is a terrible company. And this specific public storage is even worse.

Terrible terrible place. They treat their employees like cavemen. The store employees are not allowed to even have internet within the store or make any rational decision regarding any kind of customer process. My storage unit got broken into the first 3 weeks of being there (not even a month). Not only did I NOT get reimbursed for the month or some kind of credit to my account, but I had to stand and guard my storage unit all day on memorial day because no one could get a hold of the regional manager. This regional manager is the only person with the power to allow the employees to put a new lock on my storage unit.
There seems to be a pattern of reviews discrediting upper management policies yet there still are very evident issues.
Oh, and that «insurance» they require you to buy is utterly worthless. They provided no help with recovering our stolen items. We lost cameras, cell phones and my guitar that was in there until we moved into our new apartment.
I do not normally write reviews (good or bad) but this scenario had a terrible enough impact on my life that I decided to go out of my way and share my story.
Hope this helps when you are deciding where to keep your belongings.