Ihop

Five of us ate at IHOP in Murfreesboro last night. We waited 40 – 45 mins. for our meals. Our server (Joe) was excellent and apologized for the long wait. Finally, our long awaited food came. My son’s chicken fried steak must have been microwaved more than once because it was almost petrified. My grandson ate some of his omelet and then started on his blueberry pancakes when he found a hair under the pancakes on the plate!!! We caught Joe’s attention and showed him the plate and asked to talk to a manager. She offered to comp my son’s chicken fried steak and offered to bring my grandson more pancakes. Maybe I’ve seen too many Kitchen Nightmare episodes but I began to question the cleanliness of the kitchen and the cook’s personal hygiene habits, and lost my appetite. My pancakes were also taken off the bill. The manager walked away to bring us a revised bill while my grandson sipped the last of his drink and found a small piece of paper with writing inside his glass! That was the last straw. I will never return to this restaurant. Today, I called to let the owner know of our experience and spoke to the day manager who took my call in the owner’s absence. What was disconcerting was the blasé attitude by both managers. It made me wonder if their indifference meant this is commonplace at this restaurant.

Good food, good service and nice people. Sometimes a bit crowded which tells you the food is worth waiting for.