The UPS Store

I normally don’t write reviews, but felt absolutely compelled after multiple bad experiences.
Staff is unfriendly and sometimes rude. I had a bad experience here where the manager got extremely belligerent with me because I told them my company had a UPS account (which they do) and they thought I meant a house account with that specific store. The manager came up and in front of me, told the new person he was training that «these idiots don’t know the difference between a house account and a UPS account, happens all the time». He thought he was real funny chuckling and laughing with the new hire, literally right in front of me at the register.
A couple months later, my wife visits this store carrying 2 boxes, one of them very large. There’s 4 staff at the counter. They can see her walking up and struggling, but ignore her. She finally has to drop the boxes and walks in and asks if someone can help. The same manager mentioned before, after my wife has to explain why she needs help (she weighs 80 lbs), finally agrees to help. My wife is getting the other package taken care of while the large one is still sitting outside. Finally, my wife goes out and gets it herself.
Side Note: An old man having the same issue walks in, asks for help with a package, and is told they normally don’t help with packages by the manager. My wife goes out and helps the old man carry his packages in.
We’ll be driving significantly out of our way to ship anything from now on. Customer service training GREATLY needed at this location.

Staff here always seems either indifferent, unfriendly, or at worst plain rude. They are not very helpful or considerate. No cart or dolly even available to help you bring in boxes. Not even an acknowledgement when yoy walk in. UPS ought to give all their staff here some sort of customer service training. Last time I went in I heard one of the staff near yelling and speaking quite rudely to another customer.

The staff is amazing! I went in to purchase packing peanuts to stuff my grandson’s Halloween costume and they did it for me. I will go back any time I need something shipped.

These guys are AWESOME! Very customer service oriented and fast. They never cease ro amaze me~