1st Class Collision

Unfortunately, I have had a lot of experience with body shops lately… apparently I have a magnet in my purse. Taking your car into the body shop is always inconvenient… but 1^st Class Collision made the experience as smooth as can be. Other body shops have terrible communications but Homan at 1^st Class gave me regular updates on the status of my vehicle and discussions with my insurance company. The work took longer than estimated, but this was NO FAULT of 1^st Class… my insurance company held up the process. When I got my vehicle back it looked good as new, you would never know someone had merged into my passenger side.
Right after I picked the vehicle up, I noticed a popping sound when I opened the front passenger door (the side 1^st Class repaired). I ignored the issue for a couple months, but I knew I had to get it fixed. I called Homan, he had me bring my vehicle in, and they fixed the problem within 20 minutes. 1^st Class does great work and has amazing service. I am a devoted customer, but I hope I don’t have to see them for a LONG time :)

Simply put, 1^st Class Collision is FIRST CLASS! It is the only body repair shop that I will take my vehicles to. In the past decade, there have been numerous occasions where my family has had to have our cars repaired. On each occasion, the team at 1^st Class Collision helped to make unpleasant experiences much more bearable. The owners, management team, front desk personnel and body shop employees are superb. The customer service and quality of work are OUTSTANDING! Jimmy Kwak is absolutely awesome — a consummate professional! Respectfully — Frank Pulley

First Off I got to Say that having Dealt with other Auto Body Shops in the Past through my 16 years of Driving 1^st Class Collision by Far exceeded my Exceptions. Total Professionalism, Honesty, & Respect by Bruce and Ryan. I first had an Issue with Being Rear-​Ended in a Hit & Run & was unsure if I wanted to Report it to Insurance. Thought my Rates would go up! I Met Bruce & His Wife Diane while Having Lunch one Saturday. Both of them were Pleasant. I explained my Situation to Bruce and His Wife Diane Gave me a Business Card. I came by the Shop about 5 Days later and Was Hooked up through Ryan the USAA Claims Rep. After calling my Adjuster & Getting the OK the Estimate was thorough @ the Right Price. Total Professionalism by all Parties, from Melanie @ the Front Desk, to Ryan the USAA Claims Rep, to Bruce the Owner, to His Wife Diane, & Bob the Gentleman who picked me up & explained the History of the Family… Ryan Moore & Bruce Newell will HOOK YOU UP with all your Auto Body needs. This Body Shop IS TRULY THE BEST!

As an update I will share the manager/​owner did contact me the same day to rectify the situation. While I appreciate that type of attention I still did not get the «feel» that he wanted to take ownership for the lack of communication of his employee. Since this was my son’s car and I was letting him handle it. Both the owner and I did not have all information from the actual parties handling the situation and I owned up to that on my side as well. I just did not like the implications that it was really my son or I for that matter that did not understand or was being reasonable. Unfortunately his employee did not fully communicate issues which could have avoid all this. Even with the effort made to address the situation I am only changing my rating to a 3. My husband took a look at the car and there is an issue. My son called and was told to come in between 1 and 2 on a day he can make it in. So we are trying to find a day he can come in between 1 & 2, which is a bit hard when he goes to school and works the remaining days. Don’t understand why he cannot drop the car in the am, have the issue corrected since it was not done right in the first place. Again will follow up with AAA since the work is suppose to be guaranteed 100%.

1^st Class Collision has always been a pleasure to work with. The customers are #1 in their book and you can tell by the 1^st-​class (no pun intended) treatment you get from the moment you walk in. I will happily work with Bruce and 1^st Class Collision again. Thanks!

1^st Class Collision is simply the best! They truly care about each customer and will make your car better than new! The owner sets the highest standards for the quality of workmanship and it shows! The name says it all, 1^st class all the way!

Brought in an Allstate insurance claim vehicle belonging to me that had been in a minor rear-​end accident on the beginning of November. Spoke to Chris and was told they weren’t accepting any repairs until after the holidays (first week of December). So he took down my information and estimate and I was told he’d give me a call back first of the month to bring it in and start ordering parts and start repairs. I even set up a rental car to be there when I dropped off the vehicle. I called yesterday (12÷9÷15) because I hadn’t received any word from Chris or First Class. Me, my vehicle and Allstate have been ready for a month to move forward with repairs. I should have walked away from the beginning. I only brought it to First Class because I was referred. In when speaking to the receptionist she had no idea who I was or had any record of me even being there. So when I was asked to be transferred to Chris I was put on hold for over 20mins just for her to come back on and say Chris is busy and will have to give you a call back. Of course he never called back and neither did anyone from First Class. I guess they just don’t want my business, but the part that bothers me the most is waiting this entire month just to have to now find a new body shop. Terrible customer service and poor communication. I would not recommend this shop. Find a better reviewed local shop that actually has enough room and employees to handle the workload and not lie and mislead potential customers. My family and friends have been coming here for years. It’s too bad this shop has changed for the worse. I guarantee cars sit on the lot unfinished for months while delaying repairs and pushing back completion dates. Hope you’re listening Bruce Newell (owner) because your company is unprofessional.

Honestly this place is the worst place I have ever been to. I was dealing with a guy named Chris and by far has the worst customer service ever!!! VERY RUDE! I came in to get my car early in the morning and for the rest of my day I was upset because of how rude he was for no reason! My car was half assed, they said it was ready to pick up but wasn’t even finished!!! My car was also kept almost two weeks longer then they said it would be kept… Never will I ever recommend this place. I’m telling everyone I know to stay clear of this place!!! It’s terrible!!!

I came here after being hit and was told how the Mercedes dealership used them.
The shop is very nice, clean; small kids area and coffee inside.
Friendly staff. Enterprise rental car picks up from there.
They did a great job on my car repairs. They were on time with the repairs and kept in contact with me.

Did a good job. Used OEM parts which was nice. They did put a minor paint chip next to the repair which I’m not happy about but overall they did a nice job on the repair.

I have never had to take a car to the shop to be repaired so I didn’t know what to expect when I visited 1^st class collision. I must say, they have set my expectations extremely high. I worked with Bre at the front desk and Chris for my estimate and both were very friendly and professional. After leaving my car there for the repair, I realized I had left my sons iPad under the seat in the car. I stopped by and someone brought it to me. Then, once my car was ready, I was able to leave my rental there at the repair shop and they had enterprise come pick it up. It made for a very smooth pick up. My car looks brand new and I would now highly recommend 1^st class collision to everyone!

Excellent work and great service! Car got rear ended took it in and looks good as new. I dropped my car off one afternoon and got a ride back to my house from their courtesy vehicle. Everyone very helpful and friendly. Would definitely bring my car back to them (hopefully wont have to) in a heartbeat.

Have been going here for many years. This will always be the place to go whenever my vehicle needs fixing. Ryan Moore is great and all the guys who work there are awesome. And the girls at receptionist desks are great too.

Like most of you, I was concerned who I took my NEW Honda Accord to. I was given several names to repair my vehicle. After reading reviews here, I chose 1^st class. From the professional staff to upper management and even the owner I met, they truly live up to their name. I received my vehicle back when promised, (boy did I miss her) and it looked like NEW. I would have to say that waiting was the toughest part to get her back, especially since I just recently bought it, but well worth the wait. Thanks to Mike, Chris for getting it done with 1^st class precession and professionalism.

Went through AAA because it was a preferred body shop. Everything was so easy and they even had Enterprise on location for my rental. They did a great job fixing my car and the staff was very friendly too.

Horrible!!!
I dropped off my vehicle for a back bumper repair after an accident. Within a few hours my husband got a call back saying the car was ready. My husband knew something was going to be wrong! Once I got the car, the paint on the bumper did not match the rest of the car. Moreover, the paint on one of the connecting panels looked «scratchy», as if they had attempted to paint the bumper with the bumper on the car, it looked awful. They tried to «fix» the situation by putting me on a rental and keeping the vehicle for nearly 3 days this time! I found out that my car was ready because I called in and that’s when I found out they were ONLY fixing the paint on the bumper… completely ignoring the «sandy/​scratchy» paint on the side panel! Their GM said they did not touch the side panel, basically confirming that they didn’t even TRY to «Blend-​in» the new paint with the rest of the car. Either way something was done incorrectly.
My husband KNEW the quote was ridiculously high as he had previously purchased custom made parts for his BMW and they were never as expensive as what 1^st Class quoted, I didn’t care too much because the insurance was going to cover the cost and EXPECTED 1ST CLASS service for such cost.
Aside from this, I had to wait a few days to be able to pick up my car because they failed to upload the quote to the insurance company. I don’t know how many times I had to call to ask them to PLEASE upload the estimate for the insurance company to waive my deductible!
We will never bring any of our vehicles to this place! Not worth it!

We have been using this body shop for over 5 years and never have been let down. Honestly the quality of service and craftsmanship is beyond expected. Only place I trust my cars with

This place should change their name because their service is sucks !!!
I dropped off my car on Friday evening and they said that it will be ready by Thursday and now today is Thursday we went there and my car haven’t been touch!!! My husband spoke the the same person who when we dropped the car off and he not even remember it…
I need it the car so bad for work and they just screwed everything that we have planned… It’s only little dingy on the back and took them more than a week to fix it??? Is that a joke !!!

I had brought my Chevy Cobalt a couple years ago and was extremely happy with how it turned out. So when someone had hit my car new Chevy Cruze, I knew I wanted to bring it to 1^st Class first thing.
Was super happy with how it turned out and was able to drive away with a big smile on my face as it looked exactly the same way as when I first bought my car.
And I love how helpful everyone is and how they want to keep you updated as much as possible with what is going on with the vehicle. Thanks 1^st class!

This is one of those times that 5 stars just isn’t enough. Every single person here is absolutely amazing! They had me set up in next to no time with a great rental on location when I came in to drop off my car. They also consistently kept in touch with me, keeping me informed every step of the way on the progress of my vehicle. When I picked it up, it was cleaned to shine like it just drove off the lot– I drove away feeling like it was even better than before the mishap!!! This place really raises the bar when it comes to standards and quality of service. I would never go anywhere else!
I have been here before also, for a totaled car– and each and every time it was a completely pain-​free positive experience. Ryan Moore helped me both times, and was absolutely amazing! These lovely people all really go above and beyond in any way they can for you– you truly do feel «first class». They know how to completely turn what could be a bad situation into an amazing experience. My faith in humanity is restored when I walk out the door!!!