Hertz Rent A Car

My husband’s car was totaled in an accident where he was rear ended and we needed a rental for a few weeks. Our insurance company called Hertz to arrange a car for us to pick up. We got there and they already had all the paperwork, they already had a car picked out for us and we were ready to go in a matter of minutes. It worked out well since we were rushing to go to work on a Monday.
The car they rented to us was brand new, no problems and it was the same class as our other car. I’m a fan of any place that makes our lives a bit easier after such a tough accident and long-​drawn out paperwork for every other place. Hertz gets it and they make it a bit easier for you.

After renting a car for a ridiculous price I found toenail clippings, dog hair, and it reeked of cigarettes, not only that but the key faub didn’t work properly and had to have triple a come out and charge me 86 $ on top of the almost 500 $ spent on the over all cost, gas, deposit and triple A, it was the worst experience ever, after leaving my Christmas trip two days early to return the car due to key faub not working properly and the car being disgusting the «24÷7» hertz was closed ! I would never recommend this company — especially over Christmas — they need to make this right

What amazing service. And a CLEAN rental. Carmen actually rewiped the interior of the car for me. Made my day after going through 2 horrible cars over at Enterprise. Hertz has my business from now on.

I have rented with this company before. Jake is not only entertaining but very accommodating to customers needs.
We have rented vehicles for months to just a weekend getaway and always had nothing but a positive experience. The vehicles are always in great condition!
They offer competitive gas prices if you choose the option to buy your gas from them.
This location is tucked away in a corner of Murrieta but it’s well worth the extra drive for the great customer service!-We highly recommend!

0 is what they should get. I rented a Toyota camry from hertz on Nick lane and the vehicle that I got was dirty inside and out. It took me 1 hr to clean the inside of the vehicle because there was dog hair everywhere. Along with plastic wraps and the dog harness. The morning after we got the car I tried calling with no reply. I called customer service filed a complaint, got a case #, lady said nothing they could do because the place we got the vehicle was closed on the weekends. When we returned on Monday, we told the person behind the desk about our situation and showed her pictures. Her reply was that sometimes the car wash is closed and they can’t clean the vehicle (so why would you give me a dirty vehicle I didn’t ask for). She called the manager and the manager authorized her to give us $ 19 off I guess. She said it was $ 8.00 tax + $ 11.00 off. I then called Hertz customer service and the person on the other side said $ 11.00 is good compensation from the manager. I the asked are you a manager and she replied «I didn’t say that I’m just customer service». I guess Hertz don’t care if the vehicle is clean or not before they rent it out to customers. Hertz just lost one more customer because the vehicles are dirty and the service stinks. Here’s some pictures.
Thank you Hertz for the wonderful experience.

Horrible beyond belief, do not, DO NOT, get the fuel option. I was suckered into getting the refuel option when you return the car, for $ 2.80/gal. I was told I could bring it back at any fuel level and it would be refueled at the $ 2.80 rate. My wife and I both agreed for the convenience factor alone it was a good deal. What they conveniently failed to mentioned was that if you drive over 100 miles, your charged to fill the entire tank regardless if you bring it back at a half tank. We argued, but to no avail. All we got was a coupon for 15% off the next rental. We got charged for 16 gallons even though we used about 6 gal. What a joke, total Scam.

The only reason I rated it a 1 is because I can’t rate them a 0. I made a reservation online and confirmed for $ 30 a day (Friday-​Monday). 3 days including tax was $ 97. When I made the reservation I made accidentally put return time of 1030 in the morning. The next three days I called 6 times to change the return time to 5:00 pm but nobody ever answered the phone. On the fourth day I called 2 times as soon as they opened and the phone rang 4 – 5 times then immediately hung up. The third call a male took my name and phone number to call me back because he was with a customer. He said he call me back in 10 – 15 minutes. After no phone calls I called again at 2:00 pm. The male who answered was calling me «boss man» and «k-​dog» the entire conversation. I asked him how much I was going to charge for the extra day. He quoted me $ 175 total. SERIOUSLY!!! $ 78 more to return the car 6 hours later. Give me a break!!! I dropped the reservation and rented a car from Avis. Customer service is horrible.

This was my first time renting a car. Jake was very accommodating and offered me a very reasonable deal.
I did have a couple of issues though. Jake gave me a nice compact car, but the car was not cleaned out properly when I received it. I found empty Pepsi bottles underneath the car seat and sheets of crumpled up paper. Also, the two times I tried calling, I had to call multiple times in order to reach him. He did say he didn’t like to pick up phone calls if he was in the middle of taking care of a customer. Even so, I remember calling on a Friday afternoon and the first time, I got hung up on. The second time, an employee picked up telling me he wasn’t in and redirected me to the Temecula location. I returned the car a few days early and he reimbursed me the difference. I asked for a receipt and have yet to receive it.
Overall, friendly and accommodating guy, but just was not impressed by the cleanliness of the car and how difficult it was to get in contact with him.

Made my reservation online based on the AAA website (and the fact they gave me a $ 35 off coupon :)
Arrived to pick up the car and had a no hassle experience. Easy in and easy out. Forgot the name of our agent, but she was a very friendly woman and made small talk while we processed the info, etc. This particular rental office is in a body shop district and off the beaten track. Not hard to find though. It’s associated in some way with Faith Quality Auto Body and that’s how it sometimes comes up on the internet, but the building and office are clearly marked with permanent signs that it is Hertz.
The Car: Rented a Ford Escape for 8 days. Nice little SUV. Handled well. Had a few more miles on it than I expected (46k) but it ran like a champ, was clean, had no hint of cigarette smoke or anything nasty and got us thru a nice 1700 mile trip. Little uncomfy for long trips, but that’s probably because I’m a bigger girl and need a little more leg and booty room. BONUS… it also had a very helpful GPS system that I used quite often during the trip. Also, it had a built in restriction not to go over 80 miles an hour, which was fine… but every once in awhile I would have liked to have that to pass a truck or something. No biggie… just worked around it.
The Return: This office isn’t open on Sundays, so I returned on a Monday and the extra day charge was waived. Return went just as smooth as the pick up and the same Manager was onsite. Curtis Allen. Nice guy. He got us in and out very quickly, explained our deposit return, and just overall made it a very pleasant experience and a nice topper to an already wonderful vacation, with a great car at a low price. Would highly recommend this location, the staff, and booking through your AAA website if you have AAA. Or of course