Murrieta Family Dental Group

First off let me start by saying, my boyfriend and I are terrified of dentists — which is probably why we have waited so long in finding one since moving to California. He has been complaining about his teeth for years and I — after having a horrible experience with my previous dentist that led to me fainting — have been a little reluctant in pushing either of us to go. My boyfriends insurance however is soon to expire under his mother so we decided to bite the bullet and get some work done before that happened. I made both our consultations because I knew he would never go if I didn’t.
We arrived about 15 mins early for both our appointments to fill out paperwork. While checking out and approving our insurance, one of the assistants that was on the phone let us know that apparently my boyfriends insurance had expired. We told her there was no way that was the case. Instead of her completely giving up and taking whoevers word for it, she continued to call back two more times. After the 3^rd phone call finally she received news that in fact my boyfriend did have a PPO insurance plan. I thought right from there how sweet of this lady! Anyone else would have said «hey I tried» and completely ruined our day — and possibly ever coming back, to any dentist period.
Now it was time for both of us to get our X-​rays, usually this is where my anxiety spikes but the nice lady came in and explained everything to me that was going to take place giving me some comfort and continued to talk to me about our move to California, and how the new X-​rays camera they just received work. It completely took my mind off the fact I was even at the dentist! After that the dentist came in, which of course instant anxiety. But Marsha Levi was unbelievable on making sure I was comfortable and calm! I am terrified of needles and since my last experience I started feeling very dizzy and light headed. I believe she could sense this and started out with telling me step by step what was going to happen. She then began telling me to take deep yoga breaths into my nose and I barely even felt the needle. (I kept my eyes close to not freak myself out.)
During my deep cleaning she let my boyfriend sit in the room with me which was a huge comfort factor and didn’t seem annoyed with it at all (like most dentists do) She continually asked me if I was okay and to just raise my hand at all if I needed a break or more numbing medicine. I had told her that I was just very nervous and didn’t like the dentist from my previous experiences. Instead of looking annoyed like any other professional would, she laughed and said «No one likes the dentist but you have already done the hardest part by just coming in.»
My boyfriend on the other hand is a little more out spoken of his «terrified-​ness» and I knew he wasn’t going to like and/​or agree to what any dentist had to say. During his X-​rays he also was told he needed a wisdom tooth pulled and a crown replace. Of course he said he didn’t want to do anything right off the bat. Instead of not saying anything to me about it and being irritated, because trust me my boyfriend can make people irritated quick, Dr. Levi talked to me and ask «is it more about fear or about the money, because I can help with both. I can prescribe him some anxiety medication to take next time before he comes in and we can split up the cost into payment plans if you would like.»
We ended up scheduling my boyfriend a week later for his cleaning/​extraction and putting in his temporary crown while waiting for his permenant. Again they let me sit in the room with him and we’re not bothered that we brought a DVD to play and even suggested headphones and music which helped my boyfriend greatly. When the DVD ended up not working Mr. Levi (I believe it is husband and wife that work together) came in and suggested moving rooms and trying a different TV. He went into another patient room and got the DVD to work. Even though my boyfriend was already in the chair and they had all their tools out they didn’t seem one bit annoyed moving rooms so he could watch a movie.
Again she talked him through the entire process and told him to let them know if he felt any pain. When he did they were more than happy to stop and re-​numb his tender areas. During his 3hr appointment Mr. Dr. Levi came in and offered me a slice of pizza they must have ordered for lunch. How sweet of him!
All in all, this was by far mine, and my boyfriends, best dental experience either of us have ever had! Even though we are moving to Temecula at the end of the month we will definitely stay with Murrieta Family Dental Group! It is so hard to find dentist that genuinely care about keeping you comfortable in high stress and anxiety situations and they went above and beyond to accommodate us!

First off to the reviewer that was upset because they had to fill out additional insurance coverage forms, authorization to receive benefits, cancellation fees, and an arbitration agreement — you must be pretty dumb. All medical and dental offices have forms like these. It is pretty much standard in this field. Seriously write reviews about the doctors, staff, etc. Who cares what the décor looks like, the age of the magazines in the front office, or the forms.
Now for my review…
My experience with the dentist was fine. No problems at all. They were great to my little girl and eased her fears about sitting in a dentist chair. She had a tiny cavity filled, which was completely painless. They even caught a problem that our prior dentist in Temecula completely missed. The front office was pleasant as well. There was a mix up with my information from the insurance company not coming through causing me to change my appointment one time, which was not the dentist’s fault. I also overheard someone complaining about the wait. But this was the week before school started and the office was very busy. I think they probably overbooked appointments.

Ive been very afraid of dentist! Just had my first visit needed a filling and a cleaning. Dr. Levi was very professional and was able to put my mind at ease. Did not even feel the injection! I feel very confident and comfortable knowing I found a dentist Ican trust!

Don’t trust them. They wanted to do a surgery on me that I don’t need and charge my insurance plus charge me a copay of $ 350. I was doubt it and consult my old dentist in San Diego plus a specialist (periodontist) and both agree that the surgery is not needed

If you are looking for a place that screams poorly maintained, indifferent customer service and a bedside manner that makes you feel like you are a bad parent, then this is the place for you!
The décor screams «I was put together in the mid 80s but haven’t been updated since and wasn’t really well put together in the first place.»
Linoleum floors that look like they have been trampled by elephants, industrial carpet that appears to have been bought secondhand and installed dirty and a smattering of completely unrelated wallhangings pictures and Prints make this office feel as though you would just die if you had to take them home.
The staff greet you with a warm looks of in different disgust, The forms you fill out look as though they have been photocopied 900 times before they got to you, and their willingness to solve problems leaves you completely without words.
Finally, bedside manner that makes you feels like a bad person because, no matter what you do, your kids still get cavities making you wonder if they had ever heard of bad genetics.
Sometimes you just get lucky and find «the one».

I hate that I have to give it a star. First visit I was there for 2:30 hours. The front desk ladies took a while. Anyway I was referred to a root canal specialist. Murrieta dental group did not fax them my file and I was told by their root canal specialist That the root canal wasn’t necessary. Anyway being sent back to murrieta for what now was being diagnosed a «cavity filling». Murrieta tells me that before a cavity filling is done I have to remove wisdom teeth blah blah. I get refer to a surgeon who will remove wisdom teeth. Long story short they are disorganize and make you waste your time. Thanks murrieta dental group for making me rearrange my work schedule twice just to refer me back and forth

I would NEVER go back to this place!!! Unprofessional and unethical! Told me I had plaque and proceeded to use a power tool on my teeth and removed the porcelain from my crowns around the gum area! I’ve NEVER had plaque but trusted this guy. Silly me. NEVER AGAIN!!! BEWARE

It is unfortunately when a dentist office uses scare tactics in order to profit.
Not cool!!!

I actually can’t comment on the quality of the dentists because when I showed up the appointment, they refused to see me.
First I took the entire day off work to go to the dentist, after planning two months ago to change dentists after moving to the area. I got a list of dentists from my insurance plan, and this place looked better than the rest, so I switched.
I got there 15 minutes in advance to fill out the paperwork for my wife and I. The beginning was the usual «social security number,» «driver’s license» and «employer address.» All of which I don’t give to my dentist because it’s none of their business. Then came the «agreements.»
The first one said that I had to inform them if I had additional insurance coverage and demanded a signature. The second said that I authorize the dentist to receive all insurance benefits. Also I had to sign something that said I would pay $ 25 if I didn’t cancel my appointment 24 hours ahead of time.
These things one expects from a dentist, but then the last page was a kicker. It was a contract that gave up my «right to a jury or court trial» and subjected the matter to «neutral arbitration» and that no judgment for malpractice could exceed $ 5,000. Here’s a direct quote: «BOTH PARTIES ARE GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE SUCH DISPUTE DECIDED IN A COURT OF LAW BEFORE A JURY.»
I kindly informed the office worker I wasn’t going to sign such a contract and they refused me service. I’m looking for another dentist.

Dr. Tran at Murrieta Dental was AMAZING. I had broken a crown about a week prior that I had done at an upscale OC dentist. Figured I’d get it fixed there but the upscale OC dentist wasn’t open on Mondays! Anyway, as luck would have it my tooth began killing me that day and I could take it no more. I called Murrieta Dental who literally got me in in less than an hour. Within 30 minutes I had Xrays that showed nothing wrong with the tooth so he chose to go the «conservative route to save me money» and began cleaning in and around the gum with a solution and a syringe. I could immediately feel relief! Rather than began drilling he cleaned instead. I was fitted with a temporary crown and on my way with a prescription for antibiotics and pain killers. He even upgraded me with a porcelain crown for free. When another patient came in and needed to be seen he saw my pain (as I was crying from it, as well as just having an overrall crappy day) and chose to stick with me and finish my work. His words to the other dentist were «I’m sticking with her. Please take care of the other patient for me.». AWESOME bed-​side manner, wonderful with the novacain injections and even gave me an affordable payment plan. From now on we only see Dr. Tran! Awesome assistants as well!

My first visit was ok but my next two visits were worse. I went for a filling and, although they did a good job the Dr and Nurse gossiped the WHOLE TIME, talking about the receptionist and other dental offices as well as the immigration laws in Arizona, i dont care about their oppinions and gossip. It was very annoying. On top of that I was there for 2 ½ hours, durring my procedure she woudl stop and answer otehr nurse’s questions. The most recent time I went i was only there 45 mins, big improvement. My final complaint is to this day i still have pain in my teeth that they filled and was told that my cavities were deep so its normal. This has never happened to me before. One good thing i will say is that they worked with me on paying, and allowed me to make payments, and they can get u in quick!