Tang Frank Q MD

12 years strong. Has taken very good care of my daughter and I. best Doc I’ve ever been to. and staff is ALWAYS really good to us.

the doctor is great but the staff is hhoorrible! they are rude and no help at all. thats unfortunate for the doctor not haveing a professional and polite staff makes the office look very bad! never going back there again!
only because i have to rate this place im giving them a 1 otherwise 0!!!

I have been seeing Dr Tang for over 10 years. I have had numerous problems with both his front & back office over the years, but nothing major enough to switch. I’m a travel RN. I work throughout CA. For yrs I’ve been getting meds from him. Every month I call to request a refill. Normally they call it in no problem. Every few mos Dr Tang requests I go in. Which I don’t mind doing, but I have asked them numerous times to give me advance warning that the next month I will need to see him so I can plan my schedule.
In Sept I was preparing to go up north for a few mos, so I went in to see Dr Tang. I explained to him I was going out of town to work for a few months & I asked him specifically how many mos can I expect to be able to get refills over the phone. Dr Tang told me 6 mos. Fast forward to this week. I called in the beginning of the week & requested my refill, which included a sleeping pill. She took down my info & would call me back once she spoke with Dr Tang. The next day she called & left a message while I was asleep (I work nights) saying I had to come in. So I called back & explained that I saw Dr Tang in Sept & I was a travel nurse who was in Northern CA. I told them that he said that I didn’t have to come back in for 6 mos. It had only been 4. They said they will speak to him. Dr Tang called me that night when I was at work & left a message saying I had to come in because I couldn’t switch my sleeping pills. I did NOT ask to switch them. The only thing I could think is that the first girl put down the wrong sleeping pill. She did not clarify with me. I just told her I wanted my sleeping pill. I assumed they would see the most recent one I had been getting. Again I called back. This girl was extremely rude & sarcastic. I told her the situation. I even told her I didn’t really care about my sleeping pill at this time. I needed my other two medications asap. I was out by this point. She asked where I would want my meds sent to. I told them Rite Aid. She then asked me very rudely «how could you get your medications if you are really out of town?» She was pretty much saying I was lying. I informed her either my husband gets them & ships them to me or I get them transferred to a Rite Aid up north, since they are everywhere. You can actually transfer between any pharmacy, but apparently she wasn’t educated enough to know. Again I am told the message would be passed to Dr Tang. Later he left a message & told me the same thing.
4 days later I got a flight home. Late Fri I get to his office & ask to see him. I wasn’t going to leave until I spoke with him & got my meds. I got an appt when I told her I just flew here to see him.
Dr Tang finally comes in. My anxiety is high & I was pretty upset, but I explained to him the situation. How I saw him in Sept & told him I would be gone for work. I mentioned I had asked when I had to come back & he told me 6 mos. Dr Tang didn’t remember saying that. I told him had he told me any different than I would have seen him right before Christmas when I was home visiting my family. I told him I had to fly home at the last min & was missing work. He didn’t care what a hardship he put his pt through. He said he didn’t appreciate his pts demanding anything from him. I never demanded anything. I simply called for a refill like normal & when I was told I had to come in I explained what he told me & where I was. I mentioned my family sees him too. He said «I don’t care» The whole time he has a smile on his face & he keeps chuckling. He told me we are not good for each other. He verbally attacked me until I was crying. 2 of my meds can not be stopped cold turkey. It can be dangerous & he didn’t give shit about my health. He made it seem like I was the one causing problems. He didn’t say he was sorry once for the ordeal he put me through by going back on his word. He has issues. He kept bringing up how other people have said bad things. He wasn’t making sense. Dr Tang didn’t care I was sick since I had ran out of my meds because of him. He never listens. Finally he handed me my prescriptions, but he came right up to me. So close that it made me very uncomfortable & intimidated. I asked him to please back up he was in my personal space. Dr Tang said «I am just giving your prescriptions. I am not hurting you» WTF? I said «I never said you were hurting me, but you are standing too close & you’re making me uncomfortable» He was standing, while I was sitting. It was like he was trying to scare me or something. Dr Tang has horrible beside manner & is medically negligent. No real doctor would allow their patient to stop potentially dangerous meds cold turkey. I will NEVER go back. I told him that not only did he lose me as a patient but my family. My husband & I have 6 kids & a grandchild. That is 9 pts he lost. All I did was request my meds & reminded him of what he told me. I guess you can’t 2^nd guess him at all. It shows you not only what kind of MD he is, but a man as well.

We like Dr. Tang just fine, but his staff provides terrible customer service. Plan on waiting hours! We’ve been coming here for 17 years and service and cleanliness has progressively declined.

Absolute worst doctors office ever! I called my insurance ahead of time to make sure that my visit would not cost me anything out of pocket, they confirmed that it would not. When I got to the doctors office they told me it would be a $ 45 charge. I called the insurance company in front of them to verify that I did not owe anything, they told me that the doctor would have to call back into the physician’s line and they could reference a specific code to verify that what I was telling them was accurate. The hag at the front desk flat out refused to do it. They were trying to double charge me and when they got caught they refused to make it right. Never ever go to the doctors office

My family and I have been going to doctor Tang for 18 years. He and his staff are very accommodating and very kind. Dr. Tang has always taken AMAZING care of our whole family. My daughter has asthma and they have always gotten her in for same day visits when her asthma has flared up. Dr. Tang has the biggest heart and truly cares about you as if you were his family member. He takes time to listen to your concerns. I highly recommend him!

I had a wonderful experience here. I saw the PA and got everything I needed. I had just switched doctors and needed to be seen asap, the front office was able to get me in within the hour. The PA was thorough and went above and beyond. When I asked them for something over the phone that we had talked about in office (xray slip, DME prescription) they were able to get it ready right away. All of the front office staff are nice and love to help. They are never negative. Overall, I had the best experience here.

Great experience every time. Friendly staff and very reasonable price for cash pay. Glad I don’t get sick often but glad they are there for me when I do. You need an appointment but they have always been able to get me in same day.

Worse office staff I have ever encountered. A back office nurse literally could not tell me the difference between an MRI and ct scan!!! No joke. I was also informed that they do not have any way to email anything to me. She said there is no email at all for office. I find that hard to believe. The Dr or Dr assistant (woman that I don’t remember her name)
Was over an hour late from lunch which in turn made us sit there and wait for her. I guess her time is more important than ours. One last thing. I called around 445 knowing that they were closing soon and needed medication that day, they kept me on hold for 15 min then hung up on me at 5. Obviously when I called back after being hung up on, they were closed. I have switched my primary care drs now and hope no one will have to go through what I went thru. Worse office ever

I moved up from San Diego to Murrieta and was in need of a doctor. I did not want to drive back and forth from SD to Murrieta. I was referred to Dr. Tangs office by a friend. I wish I would have never went in to the office. This place is a joke. From the office staff and the doctor. I now see Dr. Black in the same parking lot. I give him 5 stars.

Ugh. Oh my gosh. I hate being early for an appointment only to have the doctor be over 30 min. behind himself! Hello. I have a schedule to keep as well. And a son to pick up. Your office should have called. This is the 3^rd time or 4^th… ridiculous and very inconsiderate

Dr Tang is a good doctor however his staff at the front desk, especially Martha, are unprofessional and rude.

Dr. Tang has been great. We began going when our son was only 2 days old. Now the entire family goes to him. He is amazing with our son and his staff is great. He manages to keep our son’s attention while being examened; which isn’t terribly easy with a toddler. My son actually has fun there and he isn’t afraid. Big plus!

Dr Tang and his NP Miss Louie are knowledgeable and helpful. Our family of 4 have been seen at this office for the last 2 years. Our children are ages 2 and 4. We have gotten necessary referrals. Getting an appointment is easy and always same day if urgent.

I’ve been trying to get a TB test some for months but all the local urgent cares have been out. A friend said they just got one here at Dr Tang’s office. I called them today to see if I could come and get one done and they told me it would be $ 95.00. I explained to them how they urgent cares are all out and they charge you $ 20. She said it would not matter the price is 95.
I get that this is a Doctors office visit but one of the RNs can do the test and it takes no longer than 2 minutes. I just don’t understand how it could be more convenient and cheaper to go to a urgent care. A doctor that would charge that much for such a basic need is a dr I would not trust.

Extremely disappointed
My wife’s experience here has been terrible. Dr. Tang has not been aware of the need to change her cholesterol medication even after reminding him.
He failed to retest her cholesterol numbers for years and continued recomending the same medication that was actually not helping at all.
Felt like just a number and that no one was aware of what was really going on