Sears Optical

1^st and last time here. The person who helped me at the front desk spoke to me as if she was yelling. The optometrist seemed to be baffled by my eyes exam that he was performing. Communication was minimal. I waited 20 minutes past my appointment time to see the optometrist, even though I was the only one there. After looking at the over priced, low quality frames, I left with an eye irritation that my Dr. gave me a prescription for.

We bought a TV from sears and they gave us a really good discount thank you so much and I always shopping from the Sears.

My experience buying contacts there was dismal. They didn’t tell me that they didn’t have my model in stock until after I paid. So I would have to wait 5 days to come back and pick them up. Then, when I expressed the idea that I had come in in order to leave with contacts, as a concession, they said they would call me when the contacts arrived to check my address to send them. A full business day after they said they would call, they called to tell me I could come pick my contacts up. They forgot that that had mentioned sending them. So, when the lady sensed my agitation, she mentioned that she WOULD overnight then, but the guy had already made his pickup for the day, and he didn’t pickup on Wednesday, so their earliest overnight would arrive on Friday. 11 days after I had hoped to walk out of the store with new contacts. It is their policy to have you come pick them up, even though they are having every order sent from a vendor. It sounds like not only do the ladies in the optical department not care about customer satisfaction, the company has little regard for efficiency, or training employees in problem solving. Oh, well, there’s always 1−800-contacts

Mom went to Sears for glasses. Very nice exam. Roxy was a great help in helping mom pick out the new frames. Very patient with a senior citizen! My only issue is not enough frame styles. Other than that, give them a visit.

Ok so the prices are good but the service was so so. I would probably come back because they have good deals and prices but the service? YOU GET WHAT YOU PAY FOR SERVICE WISE.

After going to Lenscrafters for years, and paying a fortune, I stopped in the Sears Optical department when I was in the store looking at other things. Their selection was not as enormous as some places, but they have lots of choices. I returned with my prescription later and got a nice and flattering pair of glasses. The main reason I wanted to post this review is that the people who work there were SO nice and helpful. So friendly, not like salespeople, but like family members who really wanted to help me make the right choices. The prices were also very reasonable and far below what I had been paying.