P.C. Richard & Son

I bought a new dishwasher and was given the lowest price compared to Sears and Bestbuy. The salesmen were very professional and helpful. I was given honest and straight forward advice, will definately return for any appliance purchase!

Anyone that has anything negative to say about this place or these guys does not know what they are talking about. I have been buying electronics and appliances for years and never has a salesman went above and beyond for me like these guys do here.
You can buy appliances literally anywhere… even online. From the moment I walked in their showroom floor, I was greeted and walked over to the appliances. Since I was going away in a couple of days I was hoping to get all my appliances before I left. I saw the fridge I was getting ready to buy for a lower price while on my phone in the store at lowes. Salesman called over his manager who looked it up on his own phone and verified that it was lower at lowes.
He said it happens in this business and not to worry because pc richards price protection policy protects my purchase…
I ended up getting my wife the kitchen of her dreams and not only that, the fridge came out to be a few hundered lower than lowes. THEY DIDNT MATCH THE PRICE, THEY BLEW IT OUT THE WATER. I came here because my in laws referd me and I will be doing the same.

I had a Viper auto start unit put in last winter and it worked great until a glitch this past weekend. I brought it back and Chris reprogrammed it and got it working again. PC Richards what a valuable employee Chris is. He was friendly, curious all while explaining what was wrong and what he did to fix it… He is an excellent employee!

Poor customer service i waited 30min to assist just to get headphones. 3 ppl walked right by me as i stood by the headphone section and ignored me. I would had been wrong if i got behind the counter and grabbed them

I have felt way more confident buying from P. C Richards in Queens then from here in Nanuet.
I went here since I relocated.
P.C Richards has always been my first stop.
These guys were telling me anything just to get me to buy the 2 air conditioning units I was interested in.
They said (off the record) «you can return them if they don’t fit in your window» and I asked for that in writing (since I didn’t want to get stuck with both of them) because the box stated the the air conditioner needed 12 and ³⁄₈ inches to fit in a window and my window was 12 inches.
The sales associate measured the air conditioner to show me it should fit. I asked again for it in writing. The sales guy got annoyed, and said «I’ll call a manager so they can explain it to you» called over his manager «Joe» who said «No, it’s a seasonal item, you measured 12 inches? it’ll fit». Even though the box was saying different.
OK, so, the first guy was saying I can return it and wouldn’t put it in writing, then his manager said no you cant.
I said «I just need a little reassurance that as a customer I can return these TODAY in case they don’t fit. They straight up said «NO». So I left. This place stinks of being ripped off.
After buying a 3D LED TV, 7.1 surround sound system and another AC’s from a location in Queens over the course of a few years. I will not be back, ever. These guys will say anything just to make a buck. It’s not like I was being at all disrespectful. I am a military veteran, I have been all over the world and have worked with and met people from all walks of life and usually get a long very well with people.
Joe and his sales associate were unapologetic and just seemed annoyed I was asking anything other than just saying «ok» and handing over my credit card (which I had in hand literally).
Making a client feel secure, that you’re not going to rip them off or knowing they can return an item would have had me coming back for years. In example, the Queens store, where I went back year after year to buy pretty much all my electronics.
These guys in Nanuet are Jerks.

My refrigerator went out on me, and the process to repair it failed. I was given the appropriate credit to purchase a new one. I assumed I would just purchase the same as the previous one. The associate, Rich, actually found a bad review about my model. The review stated exactly what went wrong with mine and that the replacement had the same problem. I was very thankful to Rich for this information. He worked diligently to find me another refrigerator based on my needs, likes and dislikes. Who knew it wasn’t going to be so easy due to the measurements of the space in my kitchen? But Rich came through and my new refrigerate will be delivered in two days. Thank you, Rich!

I have purchased many of my appliances at this store including an iron, a tv, and a vacuum, and always recommend it to my friends — the prices are great and there is lots of variety. The staff is accommodating and the service is on point!

Good service. Knowledgeable staff. I dealt with Robert. Would definitely go back. I bought a refrigerator at a great price.

Chris, the guy who installed it, was nice enough to take it out the next day. However, that only took him about 40 minutes, so I don’t see how it took over 4 HOURS to install in the day before. Also, he originally said there were no problems but later on he admitted that one of the wires gave him problems. I definitely agree with the other reviewers and I would NOT go there considering their shady tactics.

I couldn’t agree more with Jason L.‘s assessment of this place. The crap they pull is downright criminal. Whereas Jason had to deal with their nonsense with a camera, I had the misfortune to deal with them for appliances for a brand new kitchen. Needless to say I spent a lot of money there.
At first, they were great, and they actually did give me a great price on everything. However, things quickly went downhill starting with them telling me if I sign up for a PC Richard credit card I’d pay no interest for two years. So I’m under the impression I pay for everything with their store card and don’t pay interest for two years. Except here’s the problem: the limit for the card was minuscule and wasn’t coming close to covering even half of the price of the appliances. So guess what, I wound up only paying no interest on maybe a third of what we bought (Wolf stove, exhaust, refrigerator, microwave, dishwasher, as well as a washer and dryer).
Then, I had to go in there almost every other day for about a week because there was always a slight «problem» with my order or they had to confirm this and that, etc. Whatever, I don’t live too far away. But EVERY time I went in there they kept trying to sell me the warranty coverage for everything which would have added an extra grand or so to my total. This, mind you, after I had already made it quite clear during the negotiations that I didn’t want any of that crap. My experience with this place was just very unpleasant each and every time.
This PC Richard store is a lot like Mark Wahlberg’s character in Fear — They seem really nice at the beginning and they get you to trust them. Then they reveal themselves as being completely evil.

You will need to adjust your expectations from a conventional big box retailer (like Best Buy) when you shop here, but that doesn’t mean you won’t do well. These guys are ready to strike a deal, and if you have a firm price in mind (and especially if you have an ad to show), you can definitely get a low price on electronics or appliances.
I recently purchased a new flat panel TV and negotiated the price down $ 250 from the posted price (which was identical to the price at all similar retailers like BB and Amazon) based on a very very competitive online ad that I cited. The salesguy asked me to go to a display computer and call up the ad, which I did. Then the salesman did the typical «I have to talk to my manager» schtick and after a little back and forth, they ultimately gave me the price I was seeking. The salesman, Tipu, was professional and not too pushy, although you should be prepared for them to try and push HDMI cables, the PC Richard credit card, extended warranty, etc. on you when you check out.
In summary, you shop at this store for price, and as far as I can tell, PCR is the best in the area in that regard.
–C

I would never go to this store again. Their practices borderline on illegal and are totally sketchy. I went for a camera they have advertised — 1080P and the newest models. And when I get there, oops it a lesser model with all different features. The one I want is $ 400 more. Seriously? I understand accidentally writing the wrong Product name or the wrong product code in your ad — but the name, description, details and code are all for the wrong model? I believe they call that bait n switch. And that is why I will never go back and encourage everyone to avoid a store with such horrible business practices. (Oh and btw — they had the «wrong» Ad hung up all over with no corrections or anything on any of them.)