DoubleTree

Stayed here for a wedding recently. It was a very nice hotel. Our room was 2 double beds and the perfect size for what we needed it for. The man at the desk was really nice when we checked In. He gave us each a warm cookie. What could be better than that? :) the room was clean and modern. We had breakfast there the day after the wedding. The food was very good for a hotel breakfast. Everything seemed fresh and they had a great selection (oatmeal, eggs, bacon, etc). Coffee was good, too! I would definitely return if I was in the area. Overall pleasant experience.

From the initial greeting and recognition of being a Hilton honors member to the fantastically clean and spacious room, everything about this hotel has been outstanding. On here for business, I checked in with solid expectations from all my Hilton experiences, but this particular location really went above and beyond to make me feel welcome. It’s very affordable, friendly, comfortable and convenient to get to. Definitely would return!

Absolutely horrible! Booked a block for my wedding guests and they tried their best to not honor the block as the hotel booking became tight. Some guests got bookinga but the hotel gave them the wrong nights, or in some cases the option of staying at the hotel only if they booked for the entire weekend, and better yet some were left on hold for over a half an hour (heard this multiple times!)! Guests had rooms in ice cold halls with neighboring rooms under construction, plastic coverings on the carpet, holes in the wallpaper, doors that needed the full force of your body to close far enough to lock, some even couldnt check in until after the 3 PM check in time because rooms weren’t ready, and saving the worst for last despite being told multiple times that checking in to the bridal suite early at 1:00 was completely fine and not an issue we were unable to get the still not cleaned room until 2, and had to have it cleaned while the wedding was happening! But wait there’s more! The hotel staff straight up lied to us! LIE 1: See above about check in. LIE 2: We were told we would have a PRIVATE bar until 4 AM, but the OPEN TO THE PUBLIC hotel bar was open until 2. LIE 3: We were told we could have food for our private after party at the bar. We ordered 2 trays of food that never showed up. Went to ask the bartender assuming that they put it out in the «private» bar and let it all be eaten by whomever waltzed by, and they called security! We did nothing to warrant security being called, and just wanted to know where to food we ordered weeks in advance was! Finally were told by security that it hadn’t been ordered and then were kicked out of the open room next to the bar that we had assumed would be for us since we were told we would have a private space! I have emails showing the space being booked as a private bar until 4 AM, per the hotel management AND showing we ordered food. Security tried to start a fight with my father and groomsmen before running away like a dog with his tail between his legs. Deplorable behavior by the staff. LIE 4: Private breakfast. Same as the bar! Open breakfast for all weddings at the hotel in a room about the size of a hotel room. Cold eggs and greasy sausage were the stars here! We asked about why it wasn’t private and were told «its private for all the weddings staying at the hotel.» That doesnt make it private! The original management we were working with was great and got back to us promptly, but the new management and specifically Ashley Johnson who booked the reservations and made all these promises rarely returned emails in less than several days, assured us that our needs would be taken care of, and disappeared when convenient. I would NEVER recommend this hotel to a wedding, anyone who needs a room block, or even for anyone to stay at! Stay far, far away folks! This place is a joke and it’s truly sad that Hilton let’s them use the name DoubleTree. I expect to hear from hotel management about this since they didn’t seem interested in my grievances at the time of the incidents or even at checkout, but doubt I ever will due to their incompetence, so I’ll be contacting corporate as well. Never again doubletree nanuet, never again!