AutoZone

Woman this morning was 5 minutes late opening, nasty, not helpful and rude. Not the right job for someone to work customer service. Perhaps she woke up on the wrong side of the bed?
Will think twice before I give them any business. And you should too! Cragen is always friendly and helpful. They will get my $$$

Went into this location for a part and well just the customer service lapped the gal with the super short hair really could have have careless for what I needed. Than she passed me off to another guy and after «speaking English» to the first person starts talking to me in Spanish are you kidding me. Like Really WTF! Thankfully I was finally helped and tended to you two very nice gentlemen in this establishment. Please train your associates better, just because I’m Hispanic doesn’t mean I solely speak Spanish!

Surprisingly they always have what I need! There are so many types of cars, so many models, and so many years, and they got most of the auto parts there! If not, they order it for you and they come really fast!
If you need help, the guys there can help you. They really know what they’re doing. Thumbs up!

I would mark all 5+ stars for Gabriel, but unfortunately he works with other people who do not share the same professionalism and work ethic he does.
I was in a pinch and needed a battery replacement — Gabriel was knowledgable, helpful, and quick. I was surprised he has only been working in the store for a month. He helped me instal my new battery, even after his co– worker rudely suggested I would need to also buy the tools to install the battery and stated «we don’t have to install the battery for you»
It’s Gabriel’s type of customer service that generates more business AND income by making customers want to come back.
And it’s the other guys additional cost and rude comments type of service that steer people away.

They were very helpful when I came in looking for new bulbs for my car. They also offered to help me install for no extra fee. Thanks for the helpful and friendly service.

This is such a shock to me! I do a lot business with this store. For the most part this is a great store with great people, working hard. I recently did brakes on my truck, purchased all parts that I might need. I took back calipers (didn’t need) and got a credit back to my debit card. Went home and handed receipts to wife and she said she would monitor account to make sure it went through. IT DIDN’T SHOW UP! Phone call was made to AutoZone and they said I received cash back. This did not happen. Tomorrow I will go to the Napa store and try to find out the Mystery of the lost cash!
I’ll keep you posted!
UPDATE: The mystery of the lost cash is solved! I just didn’t remember them giving me the cash, but they provided me a screen shot of me with the time stamped receipt, standing at the register with the cash in my hand.
I’m glad I was nice from the start because it’s easier eating humble pie than CROW! So thank you AutoZone!!!

Although I’d been told six months ago that I needed a new battery in my car, my lack of understanding kept me from dealing with it. After a helpful stranger jump started my car, I ventured to the Napa AutoZone where Pedro sold me a battery and taught me how to install it even though they were short staffed. The whole sales team really showed some hustle and grace under pressure, and convinced me that there is the place to go for automotive needs!

They call this place «Vato zone» for a reason. Don’t wear red or blue (or a chivas jersy) and you’ll be ok.

«Auto Zone» is a clean, colorful, friendly looking venue across the street from FedEx/Kinko’s and Wal-​Mart. The parking lot is somewhat small, and a challenge to get into. It’s easier to enter it from the east, after coming off the Silverado Trail. There are a couple of parking spaces.
I needed help with getting a new lightbulb for my headlight, since it had been one-​eyed like a Cyclops or Odin. They installed it in about 15 minutes.
The store is clean, the employees are friendly and helpful, and there’s salsa music playing. As for my car… let there be light!