Escalante Towing Service

Escalante are a bunch of poachers! They lie and are very rude! They have no class and don’t practice integrity. They break the law aND are only about themselves. Their not here to work with you they just want money!! Think twice about using this tow company and will be calling Napa PD and we’ll as Sheriff’s to let the know your a bunch of poachers!

A few years ago, I was a horribly poor single mom who couldn’t fill up her gas tank. I was on my way to borrow money for gas as I was running low when I actually ran out of gas at an intersection. These guys happen to pass by when I was dead in the road with people honking at me and with me in tears. They towed me to the nearest gas station out of the kindness of the hearts, they were life savers! Last night, when my car bit the dust I knew I wanted to give them my business when I needed to have the hunk of junk towed to a shop. Once again, they were awesome. Little wait time and friendly, I highly recommend them to anyone!

Absolute worst company I have ever dealt with. The fact that Napa PD still uses them disgusts me. My car got towed by Napa PD, decided it wasn’t worth getting back so I went down there and signed it over to them. I couldn’t find the pink slip and they said not to worry about they will handle it with the DMV. I went to the DMV web site and filled out the release of liability and moved on. About 4 months later I get a letter from a collections agency saying I owe them $ 3,000 for storage fees!!! First thought was OK some big mistake but should be easily fixed, boy was I wrong. They denied that I ever signed the car over to them. Said they sent me several letters trying to get me to pay. Never received a single letter. I had to pay a lawyer to write them a letter to get them to drop the collections. In short these guys are complete crooks!

Fred from Escalante Towing must have had customer service training from Jesus, because he was clearly a miracle-​worker. I didn’t have my keys and the car was put in an awkward position — a potentially stressful situation. Fred calmly laid out a few suggestions and we worked through it easily. Long story short, my car wasn’t starting and it wasn’t the battery.
Once my car was able to be towed, I hopped in the tow cab and we stopped as several auto shops close to where we started. I would have gone to one of my two preferred spots but it was a Saturday and they were both closed. These were all recommended to me by Fred. He also pointed out the places not to go.
After some good conversation and a couple stops, we made it to a place that had an opening. The problem ended up being my starter. I had a replacement that day and it’s all because of Fred’s great customer service.

This was the worst experience I have ever had working with a towing company. I was in a car accident about two weeks ago (not my fault) napa CHP had my car towed from the accident to the Escalante tow yard on soscal in napa. When I went to the yard to clear it out and get everything out of my car my $ 170 coach shoes had been stolen out of my trunk. When I had asked the man who ran the place where my shoes where he was oblivious as to where my shoes had gone. As I continued to clear my car out (while one of the employees was watching every move I Made like a hawk) the employee kept coming up with excuses about where my shoes had gone blaming the CHP, telling me they where never in there. Mind you he knew exactly how many beers were in my trunk, but insists that no one has been in my car… ha. So on top of having to deal with insurance companies and not having a car, I had to deal with this. I called napa CHP department and let them know about this situation. He called the towing company and got back to me shortly after. The officer told me that the towing company said there are a pair of shoes in the backseat of my car. A couple days later I went back to the towing company and looked in the backseat of my car, where I had already completely cleaned out every single thing that could possibly be in the car and there where my shoes, they had magically walked there way back into the car. And to top it off… double whammy they made it from the trunk to the back seat imagine that! Just thought everyone should know that Escalante towing is full of thief’s so if you ever need a tow this is not the place to go.