Baskin Robbins

Are you kidding me? We just spent $ 6 for a Banana Royale sundae. What a complete rip off. Two tiny scoops of vanilla ice cream, barely any hot fudge or nuts, a teaspoon of whipped cream, and five tiny pieces of thinly sliced banana. If you are on a strict diet you should have this sundae! Haha, don’t waste your money.

Just stood in line about 15 –20 minutes at BR on Soscol while 3 women chatted and cleaned on the Togo’s side and 11 customers waited in line for ice cream on the BR side. Only one woman waiting on the BR customers. When it was my turn, another woman FINALLY came over from the Togo’s side to help out. I ordered two hot fudge sundaes to go. Not enough toppings to call it anything more than a scoop of ice cream in a cup. No prices posted. Woman helping me barely spoke and just handed me my change in a pile… no counting it out or even stating the amount. No customer service, lousy «sundae» with barely a teaspoon of hot fudge. Training in customer service is seriously needed, and they might want to try giving the customer what they paid for.

Thanks to Stephanie!!! Fantastic service! She spent extra time giving lactose free options, for the first time my boyfriend left an ice cream place with me happier than I was. So helpful and creative

ABSOLUTE WORST BASKIN ROBBINS I HAVE EVER GONE TO!!! I couldn’t even put my whole experience on here because it would not be believable. I have worked at and managed a quick service dessert shop and if any of tonight’s employees had worked for me, they would have been fired on the spot. Horrible place. Worst employees. Horrendous experience.

Ordered online 2 full sheet cakes for a party in St. Helena. Online ordering is very convenient and simple. Called 2 days before pick-​up date to confirm order and inquire if I could pick up cake before store opened at 10am. IRENE was extremely helpful and accommodating. When I picked up the cake before the store was opened, Irene and staff were expecting my arrival. Since Irene knew I’d have a 30 – 45 minute drive to my destination, she put my cakes in deep freeze at –30 degrees as added insurance to help me out even though I mentioned I was packing cakes in dry ice. I would definitely recommend this Baskin Robbins and appreciated their 5+ star customer service.

U guys don’t even deserve one star. Absolutely the worst customer service ever. And when asked to speak to a manager there’s never anyone in how do u guys run ur shifts. No one there to resolve customer issues. It’s not the first time I’ve ha a horrible experience but I went back for my kids. Never again. Since do u skip the person in line. And when u find out u still don’t apologize u help everyone behind me and my kids. I will make sure everyone knows what a shitty place this is and how u guys hire people with terrible customer service skills

I was so disappointed. Went on to order a birthday cake — while the nice printed information card on the counter said — order your custom cake and it will be done in 24hours — we were told that they were not taking orders for the weekend. And that was after flipping through the whole book at the counter while two people helped one person. This was at Friday at 1pm. They suggested I look at the freezer for some pre-​made cakes but none were large enough for our needs and nothing that was gender neutral or girly since we were approaching Father’s Day weekend. And you can’t take kids to the ice cream shop without buying ice cream. Took my coupon out — placed it on the counter before she rang us up. She didn’t ask if we had any coupons but saw me put something on the counter — even the kids said she saw it. And still she didn’t ring it up. Asked her after I looked at the receipt why she didn’t use the coupon. She looked at me like I was crazy and didn’t apologize. I said just forget it and walked out. Never have had such a bad experience at a baskin robins. Going back to my local one where they care about their customers and are extremely helpful and friendly.

When I got there there was no one there. I had to wait around for 10 minutes before someone came, poor customer service

Happy to have an ice cream spot back in northern Napa! The staff was friendly and helpful, and the ice cream was delicious! The only complaint I’d have is that the cherries on our sundaes tasted like cough syrup, yuck. Everything else was great and the whole place is spotless clean! We’ll be back!

True Blue. Almost blue. I LOVE that we can still walk in and say Daiquiri Ice please. I think its color was a little different in the 70’s. Its still pretty and still yummmmy. Napas store smells as inviting as it always has. Love stopping in for cool creamy fun. The kids that work serve with a smile. Good times.

Horrible selection 31 flavors? Ya right, 20 if your lucky. Ridiculous prices for tiny servings. Employees that act like you stabbed their mom if you want a shake or Sunday. Save your money and your mood go literally anywhere else.

OK price, delicious ice cream :)

Baskin Robbins has its own distinctive sweet smell. Like Marcel Proust’s madeleines, their scent alone brings back memories. If there were a Baskin Robbins house spray, I’d get it. The Napa Baskin Robbins shares space with a Togo’s, so one can get lunch along with some ice cream.
I associate Baskin Robbins with childhood, and going to one down in San Diego. I once had a Baskin Robbins Little Orphan Annie souvenir glass (when the movie came out)
The flavors are amazingly bright and cheerful. On Tuesdays, they offer $ 1 scoops. Their array of flavors makes them equal to Ben&Jerry’s. The service is great.
Baskin Robbins is as delicious as the 31 flavors!