Big 5 Sporting Goods

Small store with a lot of product. As Napa has very few options when needing camping supplies, buying a local team’s T-​shirt for a game or picking up swimming stuff, this is the place to go. Thus, I give them three stars for convenience because I don’t have to leave town to get what I need. However, the service is just OK and the store is a bit run down and cramped.

This place is pretty ghetto.
The guys servicing the sneaker department are a joke. They are slow… super slow and obviously not the smartest people. Equally bad is the selection of shoes.
When l remarked that the clerk that was helping us must have gone on a lunch break to his colleague, the colleague responded that they were busy. I should have busted out laughing, as there was only one other customer looking for shoes for a total of two customers in their department — basically one for each shoe clerk! If that’s busy, I hate to see what a third customer would have done to that operation. Would they each service one foot? Probably!
Save yourself time and money and head out of town for your sporting needs. The guys here are clowns!

Recently bought a pair of shoes for work here, I am a very hard person to deal with, I am indecisive when buying shoes and can take forever to pick a pair out, but the staff at this location were awesome, very customer friendly!!!

They were out of my size in a pair of shoes so they offered to order it for me. The paper they gave me clearly stated that they’d call me when the shoes came in. Three weeks later and no phone call, so I went to the store and the shoes were there, but I was never notified. They never called my mom either when she ordered shoes in the past. That’s not what I would consider acceptable customer service.

I needed new sneakers and they advertised a BIG sale so I figured I’d go get a pair or two of some Nike’s. First choice … no size 11s. Second choice no 11s… 11is a common size, but 3 out of 4 choices and you guessed it, out of stock. The store was a mess and the staff was of no help whatsoever. I won’t be going back again.

Herb really went above and beyond with his customer service. I have a back injury & I’ve been looking for a nice brace, he pointed me in the right direction. He made sure I was taken care of & knew all the specs of the product.
I didn’t feel rushed. I felt comfortable conversing! I even picked up a few other items I needed!
This store is super convenient and Herb was A+ with customer service!

This place sucks. Napa really has nothing like it so thats where people go. But every time I go the staff is unhelpful, no one is around to ask a question too. So it needs to be shut down revamped and reopened maybe new staff would help and a face lift.

Mediocre sporting goods store with low prices (that’s the good part). Doesn’t open until 10am, which is bizarre for an athletic store. The employees are not very friendly, as well, and they act as if they’d rather be somewhere else. Selection limited. For a sporting goods emergency only.

This is, I guess, the local Napa version of Dick’s Sporting Goods or Modell’s (Gott Go to Moe’s — just had to add that).
391 locations spread throughout 12 western states.
I needed (okay, wanted) to get some golf balls and a glove since I was going to play Silverado. So rather than pay crazy country club prices I finally found a sporting goods store in Napa. Packed full of stuff (except golf gloves). Decent prices. But crammed full of stuff. Crammed. Felt like a garage sale kind of atmosphere.
But I got some Nike balls (no glove) and was on my way.