Budget Rent A Car

Excellent customer service and talk about fast. I needed a car while my husband used our car to go camping and came here. The owner (an ex oral surgeon took care of me and she was fantastic. I rented a Ford Focus and enjoyed the wonderful new car smell as well as the quickness of this little car. I definitely recommend them without reservation

Our car unexpectedly developed mechanical issues near Oxbow Public Market in Napa. It was a Saturday morning around noontime. Trying to keep calm, called AAA, a local mechanic (Third Street Auto Repair) and Budget. I wasn’t sure what was wrong with the car, but figured since it was a Saturday, I would need to leave the car at least until Monday. Jackie at Budget was phenomenal. She said the office closed at 1:00 PM (it was now almost noontime and we were waiting for the tow truck to take us to the repair shop), but she would stay late if needed to make sure we weren’t stranded. As it turns out, the tow truck driver and Pete (Third Street Auto Repair) resolved the problem within an hour! I called Jackie back to thank her. So although I haven’t rented from this location yet, I would highly recommend them based on the extraordinary kindness and courtesy Jackie exhibited. See my separate review for Third Street Auto Repair, also fantastic!

Very friendly gentleman named Dave. He tried to match up a mustang which is car I prefer on any other given day, but on this day I needed a gas saver. Dave switched me into a brand new 2015 prius, which was exactly the car I needed for this week. He is friendly to talk with in person too. Cars are clean inside and out.

Aweful!!! Go somewhere else! I reserved a car here for a weekend trip. I called an hour before my pickup time and the man on the phone said he didn’t have a mid size for me so I should go somewhere else. Unfortunately for me I booked my other reservation at Avis (same building/​company) so when I arrived he had cancelled both of my reservations. The man and woman both had an attitude. Really frustrating.

The women jackie is horrible. She is not in tye business of helping people out. I am a military memeber here for work. I got a rental which the tire blew after a couple days. Called her and she couldnt swap it. I drove with that vehicle for a month on a spare. When i returned it today she told me why wasnt i tried in the military for flat tires, whatever that means. She threatened to charge me for the tire and then proceeded to charge me 1300 $ for the rental. Long story yes but please do not use this business unless you are fond of getting ripped off. Thanks jackie!!!

‘Needed a loaner while my car was in the shop. Enterprise wanted $ 149! Went to budget and within 10 minutes was driving away in a nice little Ford Focus for $ 28. Wow!

Cheap? YES.
Easy? Yes.
Friendly? Sure.
Available at the last minute on a Friday? Remarkably, yes…
But WTF?! The car you gave me was burnt orangy vomit color!!! Seriously?!