Starbucks

I was in town for Bottlerock last month and staying at a hotel just across the street from this Starbucks location. Each morning, my friend and I walked over for a coffee and quick breakfast on the go before heading to the festival. There was never a long line and staff were friendly, creating conversation about our trip and the festival. My go-​to drink is an iced soy latte and they made it just right each time!

This Starbucks was a block away from the hotel we were staying at for Bottlerock and we visited for our morning coffee fix every day before hitting the festival. They were clean, quick, friendly, and made our orders well. They have a decent amount of parking and seating inside as well as seats outside. I am so excited to see the Smores Frap back and it was just as delicious as I remembered it!

Watch your credit card activity for additional charges. It’s apparently a «system error» and they won’t reimburse you. I’ve never heard an establishment not review their activity if there is a false charge, let alone, admit it and not reimburse. Bad customer service, management. Bad.

The drinks are fine and on par with other Starbucks but I find this staff to be consistently slow and rude. After asking when my drink would be ready I was told another customer must have taken it while I was in the restroom. The tone was rude and full of blame. After waiting for my drink I then inquired about my bagel which was forgotten. After I drove away I found the cream cheese I ordered and paid extra for was missing. This order couldn’t have gone more wrong! I know everyone has an off day but sadly, the slow and rude staff is a given here.

I adore the Starbucks company and I’m a proud weekly Gold Star Member.
However, the staff in this location is incredibly slow and inattentive of their customers.
I came in and there were a ton of people waiting for drinks. As I sat down to wait for my drink, a waiting customer comes up to the counter to inform them about how long she has been waiting for a drink.
Immediately, I regretted ordering my drink and dreading how long I’ll have to wait.
Nonetheless, my drink is still great.

My problem is not with Starbucks as a company, but this location. Management is always so rude. I come to this location because it’s convenient, but forget about it I’ll go elsewhere. I’ve had nothing but bad experiences here, over the most simple things. It’s all in the way you talk to someone and these people don’t care.

I wrote this review solely for Veronica (the vet). I frequently come in very early mornings, I don’t know how many times I’ve seen her step in. sort out the chaos and always manages to get my coffee perfect. She deserves a raise or some kind of promotion… Coming from someone still half awake and gets inspired by her leadership and work ethic.

Great location, easy to find and there’s lots of parking
Very helpful staff
Lots of comfortable seating area (nice place to escape the heat in the summer; especially when your hotel doesn’t have AC)

I like this Starbucks. In fact, I would venture to say that it’s the nicest location in the Napa Valley.
The store is very clean for a Starbucks. I was rasa try surprised to see someone wiping the walls.
The drinks are consistent with other stores.

It’s Starbucks, so the quality of the product is consistently good. My issue with this store is the management. There are people who spend the entire day in the store, using it as a base for their business. They monopolize the only communal table, spreading out their belongings to keep others from sitting there. On my last visit I witnessed an hour-​long period over lunch when the communal table was filled with stuff but no people. Every once in a while one of them would come in to check something on one of the computers and then leave again. When they eventually returned it was with food and drinks purchased outside of Starbucks. Tacky. And the worst offender (the guy I see there every time I visit) interrupts other customers’ conversations to offer a solution to what they’re discussing and trying to sell his services.
The fact that the management allows all of this is appalling.

Best coffee, best ambience, best music, best furniture, BEST STAFF!
Starbucks is the first place I think about when I want to have a Good, rich Cofee.

My go to place to study on the weekends. A bigger interior than most other Starbucks in the area.
My main concern with Starbucks locations is if their seating is «student-​friendly» as in MORE small tables near outlets and LESS big «family-​friendly» tables. As a student, I don’t got time fo dat.
With that being said, this Starbucks is «student-​friendly» and the fast service by the friendly staff is a plus. :)

littered with Napa teens and the sheriff, it’s a weird one for people watching. newer with the tile and dark woods aesthetic theyre moving to these days with random modernish art to boot. got a black iced tea for the road. they were out of black tea. so i had to wait 5min for a new batch. watching a dozen or so orders go by i finally get mine and escape for the freeway

Not a bad Starbucks location. Not too crowded. Lots of parking. Easy in and out.

Props to the Starbucks on Redwood Rd. /​Solano. Still fighting through water issues, so they can’t make any you’re of handcrafted drinks… but are open and offering FREE brewed and iced coffee to all their customers. Seems like a lot of work to provide good customer service.
Plus, the Baristas have a great attitude and are smiling. :)
Thanks Starbucks, yet you did it again. Always there for your customers

Great service it’s mostly always super busy. Nice sitting are, great parking. It’s close to other great stores but needs a drive three. I recommend this place.

Average Starbucks. Exceptional customer service and for that alone I give four stars. God knows we need better customer service these days… especially at places like these. I ordered a trenta iced coffee. Unfortunately after my order my barista realized that there was only enough iced coffee left for a venti serving. She quickly handed me the iced coffee and told me that she would match my trenta serving size with any other drink for FREE. So on top of my venti iced coffee I got a trenta passion tea lemonade. All for around $ 3. Made my day if you ask this Starbucks addict.

They squished my friend’s sandwich and sold us expired juice. 10 days past the expiration date. And they didn’t care. We just stopped by on our way home from camping and needed some food. They ruined my friend’s morning.

Nice people, great drinks!

I’m so disappointed in my little local Starbucks. The pastries, all of them, on numerous occasions are like hockey pucks. When I commented the barista stated they had been delivered that morning. When I go there it’s to pick up treats for colleagues or my assistant so it’s embarrassing to give them flaky crumbly pastries. I will from now on go some place else. The location is convenient but the quality has diminished. The pumpkin scone used to be soft and full of moisture.
The parking is difficult. When I was there today around 1:00, 3 spots were occupied by highway patrol cruisers. 1 spot was taken by a motorcycle cop. ANNOYING.